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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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Traveller (158)
Room & Suite (90)
Dining (10)
Ratings and reviews
GreenPartner
  • Excellent59%
  • Very good19%
  • Average10%
  • Poor7%
  • Terrible5%
Travellers talk about
“double tree”(57 reviews)
“front desk”(107 reviews)
“full kitchen”(17 reviews)
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What's included
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
4 Star Hotel
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and...
Offers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria
Special Offer: Double Points, Every Stay
Hotel deals
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Location and contact
5353 Westheimer Rd, Across from the Galleria Mall, Houston, TX 77056-5474
Hotel website
21.3 km to Hobby Airport
36 restaurants are within a 0.5 km radius
8.0 km from Houston Museum District
View nearby attractions and restaurants
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Rooms
6 Aug7 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (829)
There are newer reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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Traveller rating
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All reviewsdouble treefront deskfull kitchenroom servicethe executive loungevalet stafflobby bargreat customer serviceearly checkper dayhome away from homebusiness tripvalet parkingfitness centerpinkyrenovationhousekeeping
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21 - 25 of 794 reviews
Reviewed 3 weeks ago via mobile

I recently stayed in your hotel as a leader of the ELCA Youth gathering. The entire hotel staff was fantastic and very welcoming: Armando in banquets was especially helpful. Recognizing me every day and helping me to fill my water bottle with ice cold water...More

Thank llt71
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 2 weeks ago

It was a pleasure to be a host hotel for the ELCA Gathering and to welcome your group to the DoubleTree. We know there is a lot to do as a group leader and we are elated that our staff was able to make your...More

Reviewed 3 weeks ago via mobile

Nice hotel, few minutes to the Galleria mall.. Clean room, very spacious. Good bed. But special mention : Excellent staff, nice people especially DANIEL very helpful, always smiling, cool guy; Ask for himMore

Thank tytoustar
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 2 weeks ago

From friendly service to sparkling clean rooms, our staff strives to ensure each stay at the DoubleTree is exceptional, and it is wonderful to read all that you enjoyed about your time with us. We especially appreciate learning that our prime location, just steps from...More

Reviewed 3 weeks ago via mobile

I was unable to check-in on time at 4pm & did not get into my room until 6:30pm. I spoke with 5 counter reps only to be informed of the same thing with “10 more minutes.” Only given a drink voucher to accommodate for the...More

Thank chon849
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 3 weeks ago

We apologize that your stay did not live up to the high standards for which Hilton is known and that you have previously experienced. Please know that we are deeply sorry that we were unable to accommodate you at check-in time, this is a rare...More

Reviewed 3 weeks ago

The service was great. I arrived early they checked me in and texted when the room was ready. The location is amazing. It's by shopping, fast food and fine dining. I would suggest doing the valet packing which is only $7 more because self parking...More

Review collected in partnership with DoubleTree by Hilton
Thank suzettenwashington
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 3 weeks ago

Hi Suzette, From assisting with an early check-in to time-saving valet parking, our team always strives to make your stay effortless, and we are delighted that their thoughtful and efficient service made your time with us memorable. Thanks for sharing your tip on using Valet...More

Reviewed 3 weeks ago

This hotel is truly an amazing spot in downtown Houston. I was in town for a girls trip in which the other ladies chose another hotel to stay but I chose the Double Tree and it did not disappoint me at all. The upgraded room...More

Thank Shae 9
Response from hotel_mgmt_team_365, Manager at DoubleTree by Hilton Hotel & Suites Houston by the GalleriaResponded 3 weeks ago

Hi Shae, Thank you for choosing to stay at the DoubleTree, we are delighted that your Deluxe Room with private balcony left you impressed, and hopefully made your friends a little jealous! We appreciate your high praises of our team’s exceptional service and have noted...More

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About
Awards & Recognition
GreenPartner
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Non-Smoking Hotel
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
US$ 109 - US$ 235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 109 - US$ 235 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#23 Luxury Hotel in Houston
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
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Traveller (158)
Room & Suite (90)
Dining (10)
Pool & Beach (6)
Business Centre & Event Rooms (16)
Questions & Answers
Ask a question
Jane-ChchNZ
21 May 2018|
AnswerShow all 2 answers
Response from 5353HOU | Property representative |
Super shuttle but we suggest booking this online before you leave NZ
0
Votes
JESSE G
12 March 2017|
AnswerShow all 4 answers
Response from 5353HOU | Property representative |
relatively convenient- it is about 8 miles - 15 - 20 minutes by car.
0
Votes
lunchpie
Short story: Omg, I was walking from the front desk trying to get token for a wash. The Manager thought I was off the street and the manager called the police to put me out the Hotel. Long story: December 3, 2016. About 2pm The Manager On Duty ( and 3 other employees called the Houston Police to have me extracted from the hotel. Even thou I made it clear to them that I am and have been a guest in the hotel many time before. These 4 employees followed me about the hotel. One of them followed me into the men's room while I was sitting on the toilet. This went on for 20 - 30 mins then houston police showed up. Omg they called HPD! In the Lobby in front of guests the 4 of them and the police surround me in a attempt to subdue fashion. (at one point the office threatened to put hand cuffs on me) Finally the valet person who parked my car name Mrs. Treasure (African American woman) walked over close enough for me to see her. I then pointed to her for help. I spoke out "help me please, tell them you parked my car" Treasure assured them I was a guest. Just when I thought it was over the (MOD) Guest manager asked the officer to be sure I was a guest and escort me to my room. (My Laundry was still in the washer on the 2nd floor awaiting to be washed) when me and the officer got to the room I knocked on the door after 3mins or so my wife woke out of her sleep and opened the door. she was frightened when she saw me standing with the officer. We were so upset with what happened we cut our stay short and checked out. ‎OMG, I left my laundry in the washroom at the Doubletree. Class Action.
12 December 2016|
AnswerShow all 3 answers
Response from 5353HOU | Property representative |
Dear Sir, What you describe is indeed an unfortunate sequence of events. In thoroughly reviewing this with the team you mention I can share that this scenario was a result of your refusal to share your name and room # when... More
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