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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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344 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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Showing 323: English reviews
Fort Lauderdale, Florida
Reviewed 4 weeks ago

I have never experienced this kind of service from a Hilton Property ever. Security harassed me. Front desk did not care. My family was harrassed. I was told I had to still pay for a room that I wasn't planning on staying in after the bad service.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank N2448DT
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for sharing your feedback regarding your recent experience. We are concerned by your comments on the service you received and would be happy to speak to you in greater detail to understand and work to make your situation right. Please feel free to share your contact information and dates of stay with us privately at wecare@dtsuites.com and we...

usa
Reviewed 4 weeks ago

All the staff were very accommodating and helpful. Pinky Pradhom at the front desk was especially helpful. Our room/suite was very comfortable, with a full size kitchen, a large flat screen tv in both the living area and the bedroom. Did not have a chance to try the breakfast but one night at the bar had a flounder and shrimp...

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Helpful?
Thank tuxedo-spats
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi tuxedo-spats, Thanks for staying with us during the wedding celebration you were attending in uptown Houston. It's a pleasure to read that the team provided you with extraordinary service throughout your stay and we appreciate your compliments on our well appointed suites. We're glad you were able to take advantage of our shuttle service and our close proximity to...

Houston, United States
Reviewed 4 weeks ago

the rooms were beautiful but the staff left a lot to be desired. They need to be more focused on customers and not sidebar conversations. Overall that would not deter me from coming back. Nice location. Door staff was great...very polite.

Review collected in partnership with DoubleTree by Hilton
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Thank 434summerk
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for choosing DoubleTree Houston Galleria on your recent visit to uptown, 434summerk. We're surprised to read your comments on the service you received from some of our team members. We've reviewed your feedback with the team so we may make improvements immediately and look forward to the next opportunity to serve you so we may demonstrate our efforts....

Sao Paulo, SP
Reviewed 4 weeks ago via mobile

Hotel a little old but well cared. location in downtown very centric. Service is good and the price is very honest specially in comparison with other hotels in the same area. I recommended based on cost x benefit.

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Helpful?
Thank Marcelo V
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Marcelo V, Thank you for sharing your review of your recent stay with us in uptown Houston. We appreciate your feedback on the excellent rate and the service you received throughout your stay. Your recommendations to our future guests are valuable to us and we look forward to our next chance to accommodate you.

Nacogdoches, Texas
Reviewed 4 weeks ago

The hotel was very nice and close to everything in the Galleria area. You can literally walk to everything. The only thing that was bad was the parking fees. They're so high. We paid $24 per day. Other than that everyone was so nice. I noticed that you do get treated better if you book directly through the website or...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank awiley2012
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi awiley2012, Thank you for sharing your review of your recent stay with us at DoubleTree Houston Galleria. We see that you were able to take advantage of our central location to explore all the local shopping at The Galleria, dining, and entertainment in the area. We do offer parking as a convenience to our guests at comparable rates to...

United States
Reviewed 4 weeks ago

I stay 75-90 nights a year in business hotels, typically Marriott brands, but often Hampton Inn, HGI, HIlton, etc. This DoubleTree was terrible. My A/C did not work. It blew hot air all night, and I was already sick. I didn't get any decent rest. I had made the staff aware of the problem in-person before going to an event...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank scottsJ8046OE
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Mr. Smith, we clearly didn't follow up as we should have after your departure as our team member promised. We did try to contact you during your stay leaving several voicemail messages to see if the air-conditioning was fixed to your satisfaction. We learned later that night that it clearly was not. I certainly understand that a properly functioning air-conditioner...

stillwater, United States
Reviewed 4 weeks ago

We were charged $24 to park per day in the hotel garage. I believe this is a little high in this area of town. Our room was not make up even though we told the front desk and had to ask twice for fresh towels.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Michael D
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for staying with us at DoubleTree Houston Galleria, Michael. We appreciate your comments regarding our opportunity to improve and have shared this information with our Housekeeping team so they may take the opportunity to improve immediately. We do offer parking services for our guests' convenience at rates comparable to the other area garages. The team hopes we have...

Reviewed 19 February 2017 via mobile

Stayed about a week no complaints except it's not the one right by the mall so we booked it not knowing based on the name "double tree by the galleria" but they did provide shuttle service to the mall so we stayed and was very comfortable.

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Helpful?
Thank shebre09
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi shebre09, Thank you for taking the time to share your feedback on your recent visit to Houston. Due to your comments, we are curious if you stayed at our property or the other area DoubleTree hotel. Regardless, we are happy to hear that you enjoyed an excellent experience and were able to take advantage of the local shuttle. We...

Boynton Beach, Florida
Reviewed 18 February 2017

Nice hotel, and couldn't beat the location. Near the Galleria, restaurants, and with easy access to the highways. Room was nothing special, but was more than adequate, with a comfortable bed and enough space to not seem claustrophobic. Shower was a little weak; otherwise well maintained. Staff was friendly and reasonable efficient. I would certainly consider staying there again.

Review collected in partnership with DoubleTree by Hilton
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Thank Eliot O
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Hi Eliot O, Thank you for staying with us on your recent visit to uptown Houston. We're happy to hear that our central location was perfect for exploring the local dining, entertainment, and countless shopping options at The Galleria. On your next visit, please feel free to reach out to one of our associates if you would like to review...

Reviewed 17 February 2017

The hotel is in the heart of Houston, 5 minutes walk to the Galleria, a huge shopping complex with a variety of shops and food courts. Reception is very welcoming breakfast is great and the rooms are spacious.

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Helpful?
Thank Fatme F
Blake H, Guest Relations Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thank you for taking the time to share your feedback of your stay with us in Houston, Fatme F. Your comments on our close proximity to all the local shopping, dining, and entertainment are valuable to our future guests and we look forward to continuing to be your go-to when travel brings you to the area. Travel safely and join...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 7,919 - ₹ 17,081 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, Priceline, Booking.com, HotelsforEveryone, Travelocity and Hilton Hotels Direct so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#25 Luxury Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some are suites/others not.”
 of 5 bubbles Tmcanally, 10 Mar 2017 | Read review
“Avoid rooms facing the freeway as they are a bit noisy.”
 of 5 bubbles captakalra, 26 Jan 2017 | Read review
“Ask to be away from elevators as the noise keeps you awake at night”
 of 5 bubbles pandimurphy, 26 Jan 2017 | Read review
“Great location”
 of 5 bubbles chrisnS5435NO, 25 Jan 2017 | Read review
“Quieter Floors are higher floors”
 of 5 bubbles lakeishaj2014, 22 Jan 2017 | Read review
5 of 5