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DoubleTree by Hilton Hotel & Suites Houston by the Galleria

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281 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Hotel & Suites Houston by the Galleria
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Showing 266: English reviews
Calgary, Alberta
Reviewed 19 July 2016

Stayed here for 3 nights in June 2016 for business. Hotel is clean, welcoming and modern. Wifi is free if you are a Hilton Honours member (sign up is free). Only recommendation: stay in a room on a higher floor - I was on the 11th floor, facing Westheimer Road and it was noisy (traffic). I was later told you...

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Helpful?
Thank Kitty H
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

thanks for the shout out and recommendations!

Reviewed 18 July 2016 via mobile

The Double Tree has had a nice renovation. The rooms are spacious, clean and the hotel is in a good area. You can walk for shopping or restaurants. The only problem I had during this stay is the bellboy wasn't friendly. No eye contact or friendly welcome. He barely wanted to open the door for us and our hands had...

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Helpful?
1Thank Allison R
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thanks !! We really appreciate our past guests who continue to stay with us and comment very positively about our renovations and our guest centric team! We will definitely address the lack of interaction with the bellboy.

Pune, India
Reviewed 18 July 2016

Stayed here for more than a week with family. Recently remodeled rooms. Ours had a kitchen. Beds are soft and comfortable. A/C has trouble cooling, but not too bad. Cons : They didn't provide any kitchen utensils or even plates. we had to specifically ask for some. They did bring one pot and one pan and few plates and spoons...

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Helpful?
Thank p0n2000
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

thanks for the feedback - we will definitely use it to improve.

Corpus Christi, Texas
Reviewed 18 July 2016

My family and I have been staying here for years as it is the only hotel in the Galleria area (other than the Embassy Suites, which is a bit farther away) that could accommodate all 6 of us. Although the rooms have always been comfortable, the hotel is showing signs of its age, the a/c cools one room better than...

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Helpful?
Thank Robert B
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thanks! means a lot especially coming from a repeat guest!

austin, United States
Reviewed 18 July 2016

they over charged me for parking, and called and said they would get back with me.nobody returned my call.check your cc statement when you get back home.and had awful smell right in front due to construction

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Micheal B
John-HiltonHelp, on behalf of the staff at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Dear Micheal B, Thank you for taking the time to send us a review. We’re very sorry your experience at our property wasn’t up to our usual high standards. We’ve addressed the problems you mentioned with the unpleasant odor and will reach out to you shortly to further assist. Thank you for alerting us to these issues, and we hope...

Round Rock, Texas
Reviewed 15 July 2016

The location is key for this hotel. In good driving distance from all attractions and places of note. The hotel was very nice, clean and kept. Beds felt good and the staff was friendly. Defiantly worth the money for these reasons. My only two complaints is that parking costs extra and that they charge a refundable incidentals of $50 per...

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Helpful?
Thank Hawdeez
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

thanks for the very supportive feedback! We have dispatched our team to remedy the situation in the parking. the $50 per day is really a convenience so that you can sign charges to your room, for Example, order PPV movies, Wi-Fi, drinks at the Lobby Bar, or meals via our various Food outlets. As you correctly mentioned this is fully...

Reviewed 15 July 2016

This hotel is located in downtown Houston, Texas within 2 blocks one of Texas's largest shopping malls. It is very convenient to a lot of Houston attractions (museums, art, zoo, theaters, dining, etc). The hotel rooms are a decent size and are comfortable. We had an very slight issue with the air conditioning in our room. That problem was addressed...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Chuck T
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Go Pinky!! Thanks for mentioning one of our team who made a difference and demonstrated our CARE culture. We are sorry for the inconvenience regarding your Air conditioning and are happy that the alternate room was to your satisfaction. We would love to see you again!

Reviewed 14 July 2016 via mobile

There are benefits to being a long time regular over and above Diamond status. Most of the staff here know me as I have been a visitor since before they started. An example is the bubbly Gladys on front desk. As soon as she sees me come through the front door she always call out a warm welcome remembering my...

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Helpful?
Thank Neill R
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thanks for the shout out to Gladys!! We cherish all our team members who work hard to CARE about all our guests, We are really over the moon when one of our own is mentioned especially by a Hilton Diamond Guest who always chooses to stay with us when in Houston! We are proud to be your home away from...

Chicago, Illinois
Reviewed 14 July 2016

When you check in and sign a waiver that you promise not to party and/or have more than one guest, you are not in Kansas anymore. This seems to be a bit of a party hub hotel. If you'd like a bit more of a serene experience, check out the Hilton on Post Oak. It's less than 2 blocks from...

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Helpful?
Thank bellais
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thanks for sharing.. We hope that you appreciate the efforts we take to ensure that all our guests, no matter the purpose of their visit have a comfortable and enjoyable stay. We also do this via informative code of conduct materials to all guests at check in. This is to make clear that we have a zero tolerance for disruptions...

Austin, United States
Reviewed 13 July 2016

This hotel has the best staff! Excellent service at both check-in and at check-out. The hotel was newly remodeled and the décor was beautiful. Wait staff at the restaurant were very attentive to our needs. I plan to stay at this hotel on my next trip to Houston.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Sharon R
sam k, General Manager at DoubleTree by Hilton Hotel & Suites Houston by the Galleria, responded to this review

Thanks! we look forward to welcoming you back soon!

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Restaurant
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
The DoubleTree by Hilton Hotel and Suites Houston by the Galleria welcomes you to Houston, Texas. Our hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 400 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-sized suites, a swimming pool, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to our central location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of exceptional services. Relax with all the comforts of home and be close to all that Houston has to offer. ... more   less 

Additional Information about DoubleTree by Hilton Hotel & Suites Houston by the Galleria

Address: 5353 Westheimer Rd, Houston, TX 77056-5474
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 8,101 - ₹ 14,976 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — DoubleTree by Hilton Hotel & Suites Houston by the Galleria 4*
Number of rooms: 476
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Hotels.com, Priceline, Travelocity, HotelsforEveryone and Booking.com so you can book your DoubleTree by Hilton Hotel & Suites Houston by the Galleria reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Hotel Style:
#25 Luxury Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and other travellers.
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Questions? Get answers from DoubleTree by Hilton Hotel & Suites Houston by the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A suite if you can afford it.”
  • The lounge of the suite
 of 5 bubbles robertpD2422TZ, 14 Dec 2016 | Read review
“Rooms in high floors and the view to the back of the hotel”
 of 5 bubbles Hassan_Diaa, 11 Dec 2016 | Read review
“The suites are nice and come with kitchens, the higher floors are the best”
 of 5 bubbles ThumpJ, 5 Dec 2016 | Read review
“see notes in comments”
 of 5 bubbles 117mattt, 14 Nov 2016 | Read review
“Higher floors have great views of surrounding Houston area”
 of 5 bubbles P7302IDstevel, 11 Nov 2016 | Read review
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