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I just want to give a special shout out to Chandra Perry as she handled taking care of getting all my Briones Family a room this past weekend, even the ones that came in last minute. I also want to give a special, special shout...More
Thank Venecia M
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 21 November 2016
We appreciate your family trusting us with your special event! Rosa and Chandra are great examples of the care and service we provide our guests, and they were very proud of being mentioned in your review. We look forward to welcoming you back on future...More
I recently stayed at the Courtyard Brookhollow and I really enjoyed my stay. I first stayed on June 9 and most recently again on July 13-14. The team they have at this hotel always make sure to make you feel welcome and are eager to...More
I've visited dozens of Courtyard properties across the country and this one is the worst I've ever seen. When I checked in I asked if I had gotten the suite upgrade I asked for as a MR Platinum member. I was told I had, but...More
Thank Mike R
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 30 June 2016
I am very sorry that you were disappointed with your stay. While we do not have suites, the room type that you were given is an upgraded room type with a sofa and sitting area. I apologize for the miscommunication and have discussed with out...More
Next to 610 fwy but it's more of a convenience than a hassle. I stayed recently with wife and 2 yr old daughter, Fri-Mon. Bathrm is kind of small but is clean. Pool is small, and we didn't use it. Staff is great and helpful....More
Meets the Courtyard Standard. Good comfortable room with nice staff. Hotel was clean at every turn and convenient parking right outside my door. Not an area to walk around and find places to eat, especially late. I would stay here again without reservation.More
Thank William G
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 25 May 2016
Thank you for your review, and compliments to our staff. While I agree that Houston is not a walking town, we do have two choices just across from the hotel in addition to The Bistro inside the hotel. And, in addition, within 5-10 minutes driving...More
US$ 57 - US$ 173 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Hello. We were looking forward to staying here (we have a reservation), but then I saw the latest reviews, and now I'm worried. There are no recent positive reviews. The good reviews are several months old. Also, the photos worry me (although the professional photos look lovely, I've learned not to trust those). The guest photos tell a very different story and show a different-looking room from the professional photos. So what will our double-bed room really look like? Also, what will the bathroom look like, and specifically, the tile in the shower?
11 October 2014|
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Response from CYBrookhollowGM | Property representative |
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building... More
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building, the most common complaint about our bathrooms is that they are smaller than those built in hotels currently. The tile mentioned in the picture was from one of our accessible rooms, and is not in any other room. And, that room tile has been replaced since the picture was taken. I can understand your question about reviews, but it is the nature of reviews that negative reviewers are more likely to post their experiences and opinions. Since completion of our renovation, our guest service scores are up over 20% year over year. We should solicit more reviews to insure the good outweigh the bad reviews, so thank you for bringing this to my attention. If there is anything else that you would like to know, or if I may be of further assistance, please feel free to contact me directly at 713-688-5001. Thank you for your question! Chris Pomilla, General Manager
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"ask for a room facing the courtyard/pool, away from 610"