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Everyone that works at the hotel, front desk both at check in and check out, staff in the Starbucks coffee bar and snack bar were so friendly. Always a smile and always ready to answer questions or help in any and every way!!
1 Thank Melissa V
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 19 January 2017
Thank you for your compliments on our friendly staff! We know that our people make the difference, and we truly enjoy taking care of our guests. We hope to see you soon on future trips to Houston. Chris Pomilla, General Manager
I don't usually patronize a Courtyard because everything costs money including breakfast but we thought as Platinum members, we might get some perks. Not so, but no matter because it was close to the place we wanted to go that evening. The hotel was clean...More
Checked in for three nights and had two rooms. I am a gold member and requested additional towels and toiletries. Request was not met. Was here for a wedding and needed to take multiple showers. One room had a horrible blood stain. When I reported,...More
Thank Judith K
Response from CYBrookhollowGM, General Manager at Courtyard by Marriott Houston BrookhollowResponded 31 December 2016
Thank you for taking the time to complete your review. The issues you experienced are not what your, or our expectation of service and product are, and we have already taken steps to insure correction. Prior to your arrival, carpet has been secured for replacement...More
I have stayed here 1 or 2 times each year. It is a solid value and convenient to NW Houston area for business folks. Courtyard is solid Marriott brand.
Convenient good food can be found of TC Jester and Shepard just south of 610. 5...More
Although not in the most salubrious area of Houston this hotel is close to a few eating options, filling station and a shop. Not to mention a drive-thru ATM! My room was large and the on-site Bistro was a pleasant place to be talking with...More
US$ 70 - US$ 187 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Courtyard By Marriott Houston Brookhollow Hotel Houston ,
Response from CYBrookhollowGM | Property representative |
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building... More
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building, the most common complaint about our bathrooms is that they are smaller than those built in hotels currently. The tile mentioned in the picture was from one of our accessible rooms, and is not in any other room. And, that room tile has been replaced since the picture was taken. I can understand your question about reviews, but it is the nature of reviews that negative reviewers are more likely to post their experiences and opinions. Since completion of our renovation, our guest service scores are up over 20% year over year. We should solicit more reviews to insure the good outweigh the bad reviews, so thank you for bringing this to my attention. If there is anything else that you would like to know, or if I may be of further assistance, please feel free to contact me directly at 713-688-5001. Thank you for your question! Chris Pomilla, General Manager
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"ask for a room facing the courtyard/pool, away from 610"