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I was in Houston last week for business and stayed at the Marriott Houston in Brookhollow.The lady at the front desk was amazing and very accommodating to my requests. The only downside to staying here would be the parking, it seemed like the parking was...More
My wife left her brand new purse at this hotel. We called back the next day. They said they had it and would mail it to us. I offered to pay the postage and they said they would cover it which I thought was nice....More
Thank Bart C
Response from Tiagee T, Guest Relations Manager at Courtyard by Marriott Houston BrookhollowResponded 2 weeks ago
Thank you for choosing to stay at the Courtyard Houston Brookhollow and providing your honest feedback on the Guest Satisfaction Survey.
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a...More
My husband and I recently stayed at the Marriott Brookhollow. The hotel was very clean and the staff was very friendly. I became ill while on our trip and the hotel staff was very kind by checking on me and offering their assistance. My husband...More
Courtyard started updating their lobby and common area and adding The Bistro, Starbucks and The Market a few years back. I really enjoyed what they did at this Courtyard. I enjoyed their selection for breakfast. Though I didn't hang out in the evening, I noticed...More
My coworker booked this hotel as it was convenient to our meeting locations in general. The staff here is amazing, like commented by other travelers. Everyone from the front desk (in particular) to maintenance to housekeeping, everyone is friendly and super helpful. The hotel is...More
US$ 71 - US$ 186 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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Also Known As
Courtyard By Marriott Houston Brookhollow Hotel Houston ,
Response from CYBrookhollowGM | Property representative |
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building... More
The rooms were all renovated last year with new carpet, paint, window treatments, furniture and lighting. I can assure you that the professional pictures are an accurate representation of our hotel. Being an older building, the most common complaint about our bathrooms is that they are smaller than those built in hotels currently. The tile mentioned in the picture was from one of our accessible rooms, and is not in any other room. And, that room tile has been replaced since the picture was taken. I can understand your question about reviews, but it is the nature of reviews that negative reviewers are more likely to post their experiences and opinions. Since completion of our renovation, our guest service scores are up over 20% year over year. We should solicit more reviews to insure the good outweigh the bad reviews, so thank you for bringing this to my attention. If there is anything else that you would like to know, or if I may be of further assistance, please feel free to contact me directly at 713-688-5001. Thank you for your question! Chris Pomilla, General Manager
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"ask for a room facing the courtyard/pool, away from 610"