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Courtyard Houston Brookhollow

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Courtyard Houston Brookhollow
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131 Reviews from our TripAdvisor Community

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Showing 126: English reviews
Reviewed 2 weeks ago via mobile

Amazing service and wonderful bar ladies. Keep up the good work and customer service with a smile. Thank you all for making it comfortable and accommodating. Fresh towels and linen and new supply of goodies every am

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Helpful?
Thank kship226
CYBrookhollowGM, General Manager at Courtyard Houston Brookhollow, responded to this review

Thank you for taking time to complete a review of our property, and for the kind comments about our customer service. We work hard to earn our guests' business and make them feel at home. We hope to see you on future trips to Houston! Chris Pomilla, General Manager

Lubbock, Texas
Reviewed 3 weeks ago via mobile

After having a rough start in Houston at another hotel, Courtyard Brookhollow has been nothing but amazing to us! The sales director Stephanie was so sweet. Every experience with an employee from the front desk, the bistro, and housekeeping has been over the top service! We have been staying here for almost a week and will be here another week...

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Helpful?
Thank LubbockTxWoman
CYBrookhollowGM, General Manager at Courtyard Houston Brookhollow, responded to this review

Thank you very much for your kind review of our hotel! We know that every hotel is just a building and that the people often make the biggest difference in the guests' experiences. Chris Pomilla, General Manager

Reviewed 3 weeks ago via mobile

I was surprised when I got to the hotel. I was very clean. The breakfast was much better than I expected. My rate through trip advisor qas much lower than the normal rate. I recommend it. Good location. Check out The Galleria Mall if you visit.

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Helpful?
Thank Steve C
CYBrookhollowGM, General Manager at Courtyard Houston Brookhollow, responded to this review

We appreciate your review, and the points you highlighted in it. Cleanliness is a top priority, and our quick and easy access to the Galleria, Downtown, and all that Houston has to offer is a great feature. We look forward to being your home away from home on future trips to Houston! Chris Pomilla, General Manager

Austin, Texas
Reviewed 3 weeks ago

I had to stay at this Courtyard for two nights for work and they were a breath of fresh air here. The front desk workers were so accommodating and helpful! The bistro worker Valencia was awesome! She made great food and was also very friendly and accommodating. I've had a great experience and would highly recommend staying here.

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Helpful?
Thank caseypolk
CYBrookhollowGM, General Manager at Courtyard Houston Brookhollow, responded to this review

Thank you for both taking the time to do your review, and for the very kind comments about our customer service and team members. I agree with you that they make all the difference, and have a genuine care for insuring our guests are happy, and I am very proud to work with them. We look forward to seeing you...

Reviewed 4 weeks ago via mobile

I stayed in this hotel for two nights for a business. Rosita was amazingly nice since the beginning, also the housekeepers they were super nice. They don't have room service though. But other than that it was a nice stay.

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Helpful?
Thank Grace C
CYBrookhollowGM, General Manager at Courtyard Houston Brookhollow, responded to this review

Rosa, Housekeeping, and all of our team members work very hard to take excellent care of our guests, and they were very proud of your very kind remarks and review. While we don't have room service in Courtyards, we are happy to offer Bistro to go option, having your order ready and packed to be taken to your room when...

Reviewed 26 October 2016

I was staying here with my 11 year old son. I asked to see the kids menu. The Bistro employee didn't look and handed me a regular menu, twice. Finally got the kids menu and ordered a kids french toast and fresh fruit for my son. God knows why, but she looked at me and proceeded to warn me and...

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Helpful?
Thank Sumit M
CYBrookhollowGM, General Manager at Courtyard Houston Brookhollow, responded to this review

I am very sorry for the issue you experienced and that it was not handled correctly. We would never tell a guest “no” on a request, as powdered sugar is an easy item for us to provide. We do advise our guests ordering from the children’s menu that as a Marriott Standard, the sugar is not automatically put onto the...

Hong Kong
Reviewed 26 September 2016

A one-night stay on business, and this hotel was chosen based only on it's location. For a very reasonably priced business hotel, I was very pleasantly surprised (as a frequent national/international traveler, though I have limited experience/knowledge of the Houston market). Lobby/checkin was tidy, modern, and clean. The room had all the basics - clean as well. It looks like...

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Helpful?
Thank heehorse
CYBrookhollowGM, General Manager at Courtyard Houston Brookhollow, responded to this review

Thank you for your review, and compliments on our cleanliness and updates made to the property. In 2014/2014 we completed a complete renovation of our rooms that included all new carpet and furniture. We agree that our property is a great value in Houston! Chris Pomilla, General Manager

Reviewed 10 September 2016

I stayed at this property for two nights. My main issues were 1> there were bugs in the room 2> there was no team in the room , when I asked , I was told to purchase it. I have been Marriott Elite Gold member for several years and thought this wasn't my best stay at Marriott property.

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Helpful?
Thank Kishore G
CYBrookhollowGM, General Manager at Courtyard Houston Brookhollow, responded to this review

I am sorry for the experience you had in our hotel. We do offer complementary tea and coffee in the room, but only place coffee due to the infrequency of requests for tea. I am sorry that this was not correctly communicated, and we have conducted retraining with our team. We have also made tea more readily available to the...

San Antonio, Texas
Reviewed 4 September 2016

Staff was friendly, helpful. Room keys were ready and check-in was less than 30 seconds. Slept very well in comfortable bed. Blackout curtains that actually closed completely without a separate clip were great! Easy to use AC thermostat. Lights had been turned on for us; a nice welcome to our room. Newly refurbished room with comfortable bed. Convenient to freeway...

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Helpful?
Thank Matt C
CYBrookhollowGM, General Manager at Courtyard Houston Brookhollow, responded to this review

Thank you for your business, and for your review! Your comments on our friendly staff and compliments on bed and room features are appreciated. Chris Pomilla, General Manager

Reviewed 30 August 2016

I stayed at this hotel for four nights last week and the staff and facility were first rate. I'm a paraplegic in a wheelchair, and on Saturday AM when I had a medical issue that needed immediate attention the staff (Laquetta, Marc & Rosa) jumped into action, got me to an ER in minutes, and the problem was solved before...

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Helpful?
1Thank Skip W
CYBrookhollowGM, General Manager at Courtyard Houston Brookhollow, responded to this review

We were very happy that you were well, and that we could offer quick assistance. We know that these types of issues can be made even more stressful when not at home, or in your home town, and take the well being of our guests as we would a member of our family. Thank you for your kind review and...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The new state-of-the-art lobby at Courtyard by Marriott Houston Brookhollow provides flexibility and choices for our guests. We offer a new lobby with inviting spaces to work or relax in, complimentary Wi-Fi and easy access to the latest news, weather and airport conditions via our GoBoard, or individual media pods. Eating space meets meeting space at The Bistro - Eat. Drink. Connect; with a variety of fresh, made-to-order breakfast, dinner, and beverage selections, including 24-Hour Starbucks coffee and specialty beverages. Recharge in our Fitness Room and tropical outdoor pool & patio. The Business Center and The Market are available 24 hours. We are conveniently located to easily reach all Houston has to offer, including The Galleria and Downtown Houston. ... more   less 

Additional Information about Courtyard Houston Brookhollow

Address: 2504 North Loop W, Houston, TX 77092-8901
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 5,241 - ₹ 12,660 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Houston Brookhollow 3*
Number of rooms: 197
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Also Known As:
Courtyard By Marriott Houston Brookhollow Hotel Houston
Houston Courtyard
Houston Marriott
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Houston Brookhollow staff and other travellers.
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Questions? Get answers from Courtyard Houston Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had a first floor room with easy access from "F" entrance and no road noise”
 of 5 bubbles mattcH5228EQ, 3 Sep 2016 | Read review
“Backside is less noisy but those rooms do have road noise too.”
 of 5 bubbles TeacherDoris, 27 Jul 2016 | Read review
“Rooms on the north face T C Jester, a busy surface street. Generally quiet, loud vehicles can be heard.”
 of 5 bubbles The_Real_Birdcatcher, 23 Jul 2016 | Read review
“Don't stay here”
 of 5 bubbles JimP32778, 19 May 2016 | Read review
“Top floor is most quiet”
 of 5 bubbles PapalBull, 5 Sep 2015 | Read review
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