Country Inn & Suites by Radisson Houston Westchase-Westheimer

2451 Hayes Rd Westheimer Road, Houston, TX 77077
Traveller (27)
Room & Suite (6)
Dining (1)

View prices for your travel dates

Choice Privileges member rate available
Fully refundable before Sat, 30 Mar
Breakfast included
₹6,739
Fully refundable before Sat, 30 Mar
Save with Choice Privileges
₹6,740
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.

About

4.0
#246 of 538 hotels in Houston
4.0 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
4.0 of 5 bubbles
Service
3.8 of 5 bubbles
Value
At the Country Inn & Suites Westchase-Westheimer you're sure to find that little something extra. With our modern amenities and thoughtful design, the Country Inn & Suites Westchase-Westheimer will stand out among other hotels in Houston, TX. For the business traveler, a spacious work desk and free internet access are included in all our guest rooms to ensure you don't miss a beat while you're away from the office. For extended stays, each room provides a convenient in-room mini fridge that is ideal for drinks and snacks. We also have an in-house fitness room, so you can keep up your workout routine while you're on the road. As always, the Country Inn & Suites Westchase-Westheimer will provide you with the superior customer service that you are used to at any Country Inn & Suites.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children Activities (Kid / Family Friendly)
Business Centre with Internet Access
Meeting rooms
Valet parking
Wifi
Hot bath
Breakfast available
Breakfast buffet
Non-smoking hotel
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
2.0 of 5 stars
HOTEL STYLE
Romantic
Charming
Languages Spoken
English

Location

2451 Hayes Rd Westheimer Road, Houston, TX 77077
158Reviews6Q+A12Room tips
Traveller rating
  • 82
  • 27
  • 14
  • 10
  • 25
Time of year
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Detailed Reviews
Nikia E wrote a review Feb 2020
Dallas, Texas39 contributions11 helpful votes
3.0 of 5 bubbles
Stayed here for 6 nights while in Houston on business. I definitely was not impressed. The entire 4th floor SMELLED of sewage issues! Housekeeping was mediocre: still found strands of hair on the bathroom floor daily, and they didn’t leave enough toilet paper when it ran low. The phone in my room didn’t work. Then, when I tried to use my cell phone to call the front desk, no one answered. I called for 45 minutes before someone felt like answering the phone.

Also, when I first arrived at the hotel, I asked to be shown a room first, before placing the reservation. However, front desk staff said she couldn’t leave the desk to show me a room. Finally I convinced her to just show me something close by on the first floor and she tried to show me a room that was being renovated and we couldn’t even get into the room.

Parking was also very bad. No plans to stay at this hotel again.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adam P, Manager at Country Inn & Suites by Radisson Houston Westchase-Westheimer
Responded 10 Mar 2020
We apologize we missed the mark on your stay. We will use this to enhance our services. We hope you give us another opportunity.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Alex D wrote a review Mar 2020
Washington DC, District of Columbia17 contributions5 helpful votes
5.0 of 5 bubbles
Checked in on Wednesday evening for 3 nights and was very happy with my stay. The rooms were clean and staff was very personable. The complimentary breakfast was a delight and noticed the hotel was taking extra precautions with the Coronavirus going on. Would recommend staying here if you are in houston.
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Date of stay: March 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kingmagnus2017 wrote a review Feb 2020
Corpus Christi, Texas5 contributions
3.0 of 5 bubbles
Good hotel with nice suite and great breakfast. I love Best Western, but then I noticed the door slid past the upper door stop with marks on the door and the upper door stop bent back. I was shocked because it appeared the door had been kicked open and not repaired. Normally, I would report it, but we were only there for 1 night and we were all very tired. Other than that, everything was good.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adam P, Manager at Country Inn & Suites by Radisson Houston Westchase-Westheimer
Responded 10 Mar 2020
We apologize about your recent encounter at our hotel. We shared with our team and corrected issues. We hope you give us another opportunity.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kjemmott wrote a review Jul 2021
Jonesboro, Arkansas1 contribution
1.0 of 5 bubbles
False advertising breakfast. Front desk even stated "I know we advertise breakfast, but we don't have anything." This hotel did not offer anything not even fruit. Check in was SLOW. The hotel is going down, furniture looks extremely worn. Towels are choice hotel towels, not best western. No coffee in rooms. Housekeepers used a pillow case and broom stick to mop floor. Side door doesn't open from outside. Parking was horrible and blocking front entrance. Not the safest place on the block. The hotel next door had shady looking people outside all night, which didn't make us feel safe. My family had several rooms and there was something wrong with every room: room entrance door didn't close without slamming it, AC didn't work, lighting in room is horrible, one room was dirty at check in, the list goes on. I've worked at hotels before and stayed at a lot of different hotels and this is not one I would stay at again.
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Date of stay: July 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
2.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fdg367 wrote a review Oct 2022
San Antonio, Texas2 contributions
1.0 of 5 bubbles
Front desk staff was extremely rude and made it seem like it was an inconvenience to ask for additional towels as our double queen room booked for 5 guests came with only TWO towels. The front desk staff sat in the back room with her shoes off and ignored our calls for help until she finally reluctantly came to the desk and handed us another two towels as she rolled her eyes eyes.

The lobby had a couple loitering around who were obviously under the influence and my young brothers became frightened by the sketchy atmosphere the hotel created. When you enter, the strong smell of cat urine seems to permeate the building.

I am so utterly disappointed as I’ve stayed at plenty of Best Western hotels and have never been treated like such an inconvenience to hotel staff. The experience was such a negative one that it tainted what was supposed to be a much needed family vacation. Another reviewer mentions that this is NOT a Best Western and I 100% agree. I’ve literally stayed at numerous Motel 6 and Super 8 motels that were of higher quality, cleaner, and offered a great visitor experience.

I will never risk booking at another Best Western again after this disappointing experience. Please beware that this hotel does not offer the expected Best Western experience and I would not recommend it to anyone.
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Date of stay: October 2022
2.0 of 5 bubblesValue
2.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
2.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adam P, General Manager at Country Inn & Suites by Radisson Houston Westchase-Westheimer
Responded 28 Oct 2022
We apologize about your recent stay at our hotel. We'll use this to better our services.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andersonphoenicia wrote a review Apr 2021
Dallas, Texas1 contribution
1.0 of 5 bubbles
Poor service hidden fees, this is a franchise so anything goes and nothing anyone will do about it. &150 a night for this hotel that didn’t even allow me to sleep in without and extra 50 dollars they randomly request after booking the room on line.. Beware the sight doesn’t disclose this. By the way I called to see if I could cancel or change the reservation because I only had 5 hours before checkout but I drove from Dallas so I needed this place I waited for the guy to check me in as he walked right by me as I walked in. Long story short don’t waste your money or time here. There is a holiday inn directly across from this hole that handle this much more professional less expensive and I guarantee a stress free stay and a smooth transaction
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Date of stay: March 2021
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
1.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
dealSaver wrote a review May 2023
Fort Dodge, Iowa1 contribution
1.0 of 5 bubbles
Worst hotel experience. Multiple bugs on nightstand in room. Swapped rooms and still bugs in other room. First room had water damage on ceilings too. Windows for skyline views were covered in grime. Outdoor pool is NOT heated so was cold. Breakfast paphlet in room states 5 to 6 am but is actually 7 to 9am so stayed to nights and never got a chance at breakfast. Water pressure in showers was low. Would not recommend!
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Date of stay: May 2023
1.0 of 5 bubblesValue
1.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
1.0 of 5 bubblesCleanliness
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tara T wrote a review Jul 2022
1 contribution
1.0 of 5 bubbles
This place is terrible! When we first got there, the bathroom was locked from the inside. I called for assistance and was told they couldn't send anyone up but I could come down and get something to unlock it. If that had been the worst of it, it wouldn't have been a big deal, but this was only the beginning. It didn't look like the bathroom had been cleaned since the last guest. There was trash in the trash can and the sink was dirty. The tile is cracked and the little thing that holds the toilet paper was hanging on by a nail.

Even worse, the AC did not work. Once again, we called the front desk to see if someone could fix it or if we could change rooms. We were told there was nobody available to look at it until the next morning and they were apparently sold out --- which didn't make a lot of sense because it seemed pretty much empty.

It's July in Houston, so no AC means we won't stay. We just left and took our losses. They should be giving us a refund, but instead they charged the card TWICE....not just authorized it, but actually charged the card twice!

DO NOT STAY HERE!
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Date of stay: July 2022
1.0 of 5 bubblesRooms
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Familyfunhouse s wrote a review Nov 2022
Houston, Texas
1.0 of 5 bubbles
I had the worst experience at this hotel. There are dug addicts loitering outside I almost got robbed at the gas station. I was put into a room with a whole
In the ceiling as well as water stains on the roof. The smell was the worst it was mildew and rot. I complained and they switched me to another room. This one the heater nor ac worked. The staff is always in the back room on there phones and they handed out a paper bag for breakfast with an activia yogurt and two small muffins. My kids were highly disappointed. This was the worst experiance of my life will never be back. I could have gone anywhere else for the price I paid!!!!!
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Date of stay: November 2022
1.0 of 5 bubblesValue
1.0 of 5 bubblesLocation
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adam P, General Manager at Country Inn & Suites by Radisson Houston Westchase-Westheimer
Responded 28 Nov 2022
We apologize about your recent stay at our hotel. We'll use this to better our services.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Spencer wrote a review Dec 2021
1 contribution
1.0 of 5 bubbles
I reserved 2 rooms here for a weekend. When I needed to make changes to the reservation I called the front desk and they were most unhelpful. Their first sentence was “if you booked with Expedia…” Well I didn’t book with Expedia, I booked directly through the Best Western website as I am a Diamond Select member with BW and stay about 150 nights per year. So the guy working the front desk directed me to call back after 11am when the manager would be there, but he couldn’t help me. Well apparently the manager never came in that day or I was never able to speak to her so when 2 of my guests arrived later that night I told them to just cancel the 2nd room on the reservation since it was no longer needed. My guests called me and said the front desk told them, “If you booked through Expedia you have to go through Expedia to cancel.” Not only had I not booked through Expedia, I’ve never booked through Expedia. It’s hotel staffs like this that make me want to use a different hotel chain altogether.
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Date of stay: December 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Adam P, General Manager at Country Inn & Suites by Radisson Houston Westchase-Westheimer
Responded 21 Dec 2021
We apologize about your recent stay at our hotel. We'll use this to better our services.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
240vicki wrote a tip Sept 2019
Gold Coast, Australia33 contributions45 helpful votes
5.0 of 5 bubbles
"King bed suite"
Read full review
Dmk1953 wrote a tip Aug 2018
Deweyville, Texas97 contributions13 helpful votes
5.0 of 5 bubbles
"any room would be good. Hallway quite"
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Darryl J wrote a tip Apr 2017
1 contribution
5.0 of 5 bubbles
""Rooms on the south side are quieter"
Read full review
UKEMEOFFIONG wrote a tip Mar 2017
Turin, Italy1 contribution1 helpful vote
5.0 of 5 bubbles
"I have stayed in 2 rooms and was both times on the 4th floor.I loved it up there."
Read full review
Kris C wrote a tip Jan 2017
1 contribution1 helpful vote
5.0 of 5 bubbles
"call the hotel direct for a room say on the first floor or a room away from the elevator"
Read full review
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PRICE RANGE
₹5,969 - ₹7,959 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Best Western Plus Westheimer-Westchase Inn & Suites
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
71
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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COUNTRY INN & SUITES BY RADISSON HOUSTON WESTCHASE-WESTHEIMER - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Country Inn & Suites by Radisson Houston Westchase-Westheimer
Which popular attractions are close to Country Inn & Suites by Radisson Houston Westchase-Westheimer?
Nearby attractions include Molly's Irish Pub & Sports Bar West Side (0.3 km), Apollo Cafe & Hookah Lounge (0.09 km), and Southside Skateshop (0.3 km).
What are some of the property amenities at Country Inn & Suites by Radisson Houston Westchase-Westheimer?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Country Inn & Suites by Radisson Houston Westchase-Westheimer?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Country Inn & Suites by Radisson Houston Westchase-Westheimer?
Guests can enjoy free breakfast during their stay.
Is parking available at Country Inn & Suites by Radisson Houston Westchase-Westheimer?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Country Inn & Suites by Radisson Houston Westchase-Westheimer?
Conveniently located restaurants include Saldivia's South American Grill, Bistro le Cep, and Avesta Persian Grill.
Are there opportunities to exercise at Country Inn & Suites by Radisson Houston Westchase-Westheimer?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Country Inn & Suites by Radisson Houston Westchase-Westheimer?
Yes, dry cleaning and laundry service are offered to guests.
Does Country Inn & Suites by Radisson Houston Westchase-Westheimer offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to Country Inn & Suites by Radisson Houston Westchase-Westheimer?
Many travellers enjoy visiting Bayou Bend Collection and Gardens (15.1 km) and Rienzi Mansion (15.4 km).
Is Country Inn & Suites by Radisson Houston Westchase-Westheimer accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.