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Courtyard Houston by The Galleria

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#130 of 500 Hotels in Houston
GreenLeadersBronze level
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Courtyard Houston by The Galleria
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303 Reviews from our TripAdvisor Community

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Showing 286: English reviews
Salt Lake City, Utah
Reviewed 1 week ago NEW

Location- convenient to the shopping. Walk one block and you are there! Room was clean and fine. Beds comfy. Quiet on the top floor. Greeted politely by staff. Parking was only free during our stay because of a garage malfunction. Seems like parking should be free. No free breakfast but you can purchase.

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Helpful?
Thank TeresaD1
Amy B, Front Office Manager at Courtyard Houston by The Galleria, responded to this review

Dear TeresaD1, Thank you for taking the time to review your recent stay with us! I am happy to hear that you found our location to work so well for you! We love being neighbors with the Galleria as it offers our guests so many different options! We do typically charge for parking as our garage offers a secure location...

Dallas, tx
Reviewed 2 weeks ago

Booked the hotel with Marriott reward points for two nights. Had to cancel the morning of the stay because I was in the hospital. I called the hotel to cancel and had to be charged one night because it was a same day cancellation. OK, that's fair enough. Was not allowed to use the miles for the value of the...

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Helpful?
Thank kidgenius
Erin F, Front Desk Supervisor at Courtyard Houston by The Galleria, responded to this review

Dear Kidgenius, Thank you so much for taking the time to write a review! I am so sorry to hear that you had to cancel your reservation! Unfortunately, as your reservation was booked during a large event in Houston, we had to honor the Marriott 24 hour cancellation policy. With the entire city of Houston sold out, our rate was...

San Francisco, California
Reviewed 2 weeks ago via mobile

I had a very bad experience with the hotel; the room AC smells so bad, the keys were not working and the fridge is freezing whatever you put inside; the least guest services are not even met, despite notifying the management several times!!!!!

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Helpful?
Thank Sabbours
Amy B, Front Office Manager at Courtyard Houston by The Galleria, responded to this review

Dear Sabbours, Thank you for taking the time to write us a review. I would like to apologize for all of the issues for your stay. I hope that we were able to accommodate you with moving you into one of our suites! If you have any other issues during your stay, please feel free to contact me directly at...

Anthem, Arizona
Reviewed 4 weeks ago

If I can't stay downtown I stay in the Galleria area. The Courtyard is close to lots of places to eat and the mall if that is your thing. Rooms are updated and nice, price is right for sure. Not a big fan of the Market restaurants in the Courtyards, but they make it easy to get some coffee and...

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Helpful?
Thank palama8505
Amy B, Front Office Manager at Courtyard Houston by The Galleria, responded to this review

Dear palama8505, Thank you for taking the time for reviewing your recent stay with us! I am happy to hear that you like being so close to the Galleria! We love having our Bistro area allowing us to serve our guests drinks and dinner throughout the evening. Have a great day! Thank you, Amy Belzeski Front Desk Manager

Houston, Texas
Reviewed 14 October 2016

Really enjoyed the day before I got here, dirty place not well taken care of and not enough employes or maybe the employes were not doing what they were supposed to. Anyway I will never be back but if the management applies rules then it would be another story.

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Helpful?
1Thank Hugo7442
Amy B, Front Office Manager at Courtyard Houston by The Galleria, responded to this review

Dear nic r., Thank you for taking the time to review your recent stay with us. As we pride ourselves on offering clean and friendly stays, I can see that we failed. I sincerely apologize for the issues you faced. Please contact me directly with more specific information so I can try to attend to each problem that you saw!...

Reviewed 12 October 2016 via mobile

The day of arrival started off great with receiving an email during my flight that my room was ready at 9 am after checking in the day before thru the Marriott app. Arrived to the hotel approx 3pm and showed ID confirmed payment option and received keys all less than 30 seconds. As usual, the room was clean and spacious...

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Helpful?
Thank Dre M
Amy B, Front Office Manager at Courtyard Houston by The Galleria, responded to this review

Dear Dre M., Thank you for taking the time to review your recent stay with us. I am happy to hear that your stay with us went so well! Having mobile check-in as an option has made the check-in process easier than ever! We hope that you will continue to stay with us in the future. Have a great day!...

San Antonio, Texas
Reviewed 4 October 2016

My stay at the Courtyard Houston by The Galleria was not short of stellar. I checked in on the evening of 9/30 and the lady at the front desk was courteous help. The guest room was phenomenal. It was well-appointed and very clean! I was pleasant surprised by the Paul Mitchell products in the bathroom. Great touch. I highly recommend...

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Helpful?
Thank Miguel P
Amy B, Front Office Manager at Courtyard Houston by The Galleria, responded to this review

Dear Miguel P., Thank you for taking the time to write such a great review of your recent stay with us!! I am happy to hear that you found our amenities to be top of the line and our tucked away location a quiet get-away! As you said, even though we may be hidden, we love being able to provide...

New Zealand
Reviewed 22 September 2016

We stayed here for three nights on our way back to NZ from NY. We were very pleasantly surprised by this hotel compared to what we had in Times Square. We had a king room with a good sized bathroom, and great big couch with matching foot poof. There was a fridge which was excellent as we prefer to use...

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Helpful?
Thank Suzanne04
Amy B, Front Office Manager at Courtyard Houston by The Galleria, responded to this review

Dear Suzanne04, Thank you for taking the time to write such a great and detailed review! We appreciate all of the positive feedback, and will see what we can do about keeping more brochures on property. Now that Houston has added a direct flight from New Zealand, we are seeing many more travelers from this area and we want to...

Dallas, Texas
Reviewed 14 September 2016

My overnight stay deserves an A+ ! From the time I checked in to the time I left I was extremely impressed with the staff at this location. I believe they understand how important it is to be treated like VIP when you are away from home. Kudos front desk clerk was very attentive and friendly and as you may...

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Helpful?
Thank Patty B
Amy B, Front Office Manager at Courtyard Houston by The Galleria, responded to this review

Dear Patty B., Thank you for taking the time to review your recent stay with us! I am happy to hear that you had such a great stay with us! Next time you are in town, ask at check-in regarding having a microwave in the room, and we will do our best to accommodate you! Have a great day. Thank...

San Antonio, Texas
Reviewed 14 September 2016

As other reviews have mentioned, the hotel is located in a convenient area within walking distance to the Galleria. We booked a single queen and the space was exactly enough for a couch, the bed and a work desk, no more. If you are coming with a kid or two, it will be a space crunch. All day self parking...

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Helpful?
Thank David L
Amy B, Front Office Manager at Courtyard Houston by The Galleria, responded to this review

Dear David L., Thank you for taking the time to review your recent stay with us! I am sorry to hear that your stay only earned 3 out of 5 stars. In the future you may want to look into booking a room with two queen beds or one of our king suites for more space! All the hotels in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Newly-renovated! The Courtyard Houston Galleria hotel has completed a full renovation! With stylish rooms and a new onsite Bistro, our hotel is a top choice among Houston Galleria hotels. Just one block from the Galleria Mall, our hotel offers rooms with plush Marriott bedding, free WiFi and flat-screen TVs with premium cable. Our King Rooms have pullout sofas and our Suites have convenient microwaves and mini-fridges. Our redesigned lobby is equipped with comfy seating and interactive GoBoard(R) with the latest news, traffic and weather. The highlight of our lobby is the brand-new Bistro where we're serving up healthy breakfast options and Starbucks coffee. Stop by in the evening for our delicious dinner menu and full bar. We're a great choice for meetings with flexible event space, custom catering options and A/V technology. Our outstanding service and new amenities truly set us apart from other Houston Galleria hotels. ... more   less 

Additional Information about Courtyard Houston by The Galleria

Address: 2900 Sage Rd, Houston, TX 77056-6007
Region: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Price Range: ₹ 6,806 - ₹ 15,791 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Houston by The Galleria 3*
Number of rooms: 184
Reservation Options:
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Also Known As:
Courtyard By Marriott Houston By The Galleria Hotel Houston
Courtyard Houston Galleria
Houston Marriott
Houston Courtyard
Hotel Style:
#20 Green Hotel in Houston
#54 Business Hotel in Houston
#73 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Houston by The Galleria staff and other travellers.
4 questions
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Questions? Get answers from Courtyard Houston by The Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are high (over garage), typical Courtyard”
 of 5 bubbles N92MZmarkc, 5 Apr 2016 | Read review
“Higher floor was quiet, the parking garage is tight but will fit Chevy Suburban sized vehicles.”
 of 5 bubbles TexasTravels91, 17 Mar 2016 | Read review
“Upper Floors south side”
 of 5 bubbles OSUfanHouston, 24 Feb 2016 | Read review
“lower floor to avoid long waits at elevator.”
 of 5 bubbles ChipNewton, 17 Feb 2016 | Read review
“Do not patronize a this hotel based on the poor service they provided to me.”
 of 5 bubbles SurinderS704, 12 Nov 2015 | Read review
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