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My daughter treated my husband and I to a night at the Zaza and it was amazing. The rooms are well decorated, the king sized bed was so comfortable and the hotel staff very friendly and helpful. We had every intention of sitting poolside, but...More
As a Native Houstonian, when I visit, I stay ZaZa! Their shuttle service is second to none and I can just leave my car parked, as some of the best food can be found right in the hotel! The Monarch has the best servers and...More
Response from HotelZaZa, General Manager at Hotel ZaZa Houston Museum DistrictResponded 4 weeks ago
Thank you for choosing ZaZa - we loved having you! So glad to see that you enjoyed your stay, amenities and our Monarch restaurant! Providing each guest with the best service while maintaining our unique vibe and atmosphere for the ultimate luxury experience is top...More
I stayed 4 nights in this hotel for a conference. It could have been a much different review, if I was not assigned a room infested with bed bugs! Both of my legs and an arm are now swolen and itchy. I was moved to...More
My husband and I stayed at the hotel for his 40th birthday. I wanted to surprise him with champagne, a few birthday gifts and flowers in the room when we arrived and the staff was super helpful in making sure those items were in the...More
Response from HotelZaZa, General Manager at Hotel ZaZa Houston Museum DistrictResponded yesterday
Thank you choosing ZaZa! I am delighted to hear that your husband's birthday weekend was memorable and special. I also love hearing that you appreciated our staff, particularly James Quillen. I hope to welcome you both back for another perfect visit soon!
This is an upscale hotel in a great location. Used room service, not the restaurant, food was good but the order was not executed correctly. Staff and valet service very friendly and helpful. The room was very nice. The only negative was the unexpectedly inappropriate...More
Response from HotelZaZa, General Manager at Hotel ZaZa Houston Museum DistrictResponded 3 days ago
imhop, thank you for sharing your concerns. This is not the impression we like to leave on our guests and I ensure we will work diligently to improve. I hope you will offer us another chance to welcome you back and show you the service...More