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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- Hand sanitiser available to guests & staff
- Regularly sanitised high-traffic areas
Updated 16/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Houston Downtown
Updated 16/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#18 of 605 in Houston
Location
Cleanliness
Service
Value
Travellers' Choice
Infused with an edgy, contemporary style - a reinterpretation of what luxury should be - the 328-hotel allows guests to experience an undeniable sense of place. It is the Heart of Houston, beating to the pulse of the city's commercial, cultural and entertainment epicenter. This is the JW Marriott Houston Downtown. Engaging the soul in the heart of Houston. Guests will discover an inspired SPA concept that favors simplicity over complex treatments and surroundings. All of our treatments are organized by four distinct benefits: renew, calm, invigorate, and indulge. And whether you’re fatigued from a long journey, or simply desire a well-deserved retreat, we offer a personalized spa experience that is as effortless as it is rewarding. The chefs and craft bartenders of Main Kitchen Restaurant draw inspiration from the local flavors and ingredients of Houston and Texas to present American comfort.
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Property amenities
Parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Pets Allowed ( Dog / Pet Friendly )
Free shuttle or taxi services
Business Centre with Internet Access
Wifi
Paid internet
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
Baggage storage
Concierge
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Trendy
Languages Spoken
English
Location
Full view
100Great for walkers
Grade: 100 out of 100
221Restaurantswithin 0.5 km
26Attractionswithin 0.5 km
1280Reviews26Q+A100Room tips
Reviews
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This hotel is absolutely stunning! I stayed last week on business, but would absolutely take her for a social/vacy with my family. The decor is modern and chic - love all the art throughout. The location is walkable, their restaurant is top notch and the service is lovely - you know you're in Texas with an elevated JW Marriott touch.
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Date of stay: June 2022Trip type: Travelled
Cleanliness
Service
Sleep Quality
Helpful
Response from Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown
Responded 1 week ago
Thank you for staying at the JW Marriott Houston Downtown and for your wonderful review! We look forward to welcoming you, and your family, to the hotel soon. Warm Regards, Jelle Vandenbroucke General Manager
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I'm currently on my last night of a five night stay. I was so looking forward to staying here as the reviews are generally quite favorable and I usually like the JW Marriott brand properties. Unfortunately, my own experience during this stay was not very good. The hotel seems quite busy (long waits for the elevator some days) so they do seem to be getting traffic through the property. My suite was nice...not extraordinary...but comfortable. As far as staff go, most are quite helpful and friendly which is good. Now the problems. I saw very little to discern this property from a standard Sheraton or Marriott. Nothing about it felt like "luxury". It didn't have those extra touches one would expect from a JW. The bar soap in the bathroom is so tiny that only a sliver is left after two showers. It was the size soap you would expect to get at a Motel 6. The Griffin Lounge was a big disappointment. I went the first morning for breakfast and it seemed like a standard Sheraton lounge breakfast offering. Nothing refined or special about it at all. Both the presentation and the quality of the food offerings were severely under par. I never returned after that even though I was entitled to get it free every day as an Ambassador Elite member. I ate breakfast outside of the hotel for the remainder of my stay. Also, after the lousy breakfast on day 1 , I never attended the evening reception so I cannot comment on what that is like. The most glaring problem at this property is that when you call down with a service request, usually no-one answers the phone. You want to have your car brought around? No-one responds. You want to arrange for housekeeping to clean your room? No-one responds. You want laundry picked up? No-one responds. You want to know why your laundry was not delivered as promised? No-one responds. All the above things happened to me. Out of a total of 18-20 calls down with service requests, the phone was actually answered only twice. That is a shockingly poor service fulfillment failure rate. Imagine, when you want to use your car, there is literally no way to get that process started from your room...because no-one answers the phone calls. I am stunned by what a failed process they have for handling calls from the guest rooms. I actually complained to the front desk about this. The guy says the phones are answered by staff behind the scenes. However it is that they manage it, I can tell them their process doesn't work. I get to Houston fairly frequently but I doubt I would return to the JW Marriott Downtown. The combination of the sub-par Griffin lounge coupled with staff inability to answer phone calls, deems this a no-go property for me. Interestingly, this is my second JW stay for me since the pandemic started. Both were big disappointments. Perhaps the JW brand is cutting back on quality and services generally...effectively moving JW properties closer to Sheraton/Marriott standards. Overall, I cannot recommend the JW Marriott Downtown Houston.…
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Date of stay: May 2022
Rooms
Cleanliness
Service
Room Tip: Try a different property
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Helpful
Response from Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown
Responded 4 weeks ago
Thank you for staying with us and for your review. Your experience is certainly not up to our expectations. We would like to hear more about your time with us and how we can make this right. Please reach out to me directly at kyle.metzger@marriott.com at your convenience. I look forward to hearing from you. Warm Regards, Kyle Metzger Director of Operations
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You know when you revisit a place that was superb you have trepidation that it will fail to step up when you return. Well this hotel delivered again. So many hotels have chosen to cut services post pandemic to reap profits lost but here they hold the line and deliver. The staff at all levels deliver service and top level hostelry as it should be. Check in, the spa, valet, room service and executive lounge all delivered as expected. Great to see daily housekeeping, full service lounges. Well done until we return.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown
Responded 16 May 2022
Thank you for staying at the JW Marriott Houston Downtown and for your incredible review! We appreciate your loyalty and am thrilled that you continue to enjoy your time with us. We look forward to welcoming you back soon!
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Four words: #1 Vendor for our wedding!!! The entire team was professional, respected our time, busy schedules and feedback. Samantha D. and Ivory T. were superstars! The chefs and banquet team were also outstanding! Ivory and Daffney were fabulous with our hotel block. Samantha especially was incredibly helpful and patient even in the last moments of wedding week when we were struggling with late vendors and logistics. She maintained the highest level of professionslism at all times. The reception in Picasso was beautiful, food and cakes phenomenal and service impeccable. They even facilitated our entrance from a horse-drawn carriage as well as our grand exit in busy downtown Houston. Amazing! We cannot appreciate enough the perfect combination of professionalism, friendliness and serious efficiency of the whole team. Bravo to all! We will return!…
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Date of stay: April 2022Trip type: Travelled
Helpful
Response from Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown
Responded 16 May 2022
Thank you so much for choosing us to be a part of this beautiful celebration! Samantha, Ivory, Daffney and the rest of the team are absolutely incredible and, while I am not surprised that they took such excellent care of you, I am delighted to hear it. Thank you again for trusting us with such an important day-we look forward to welcoming you back soon!
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Tried calling to ask about my reservations and after being disconnected 4 times and not being able to get anyone on the phone I canceled our reservations and booked our stay at another hotel. After the beating the hotels have gone thru the last couple of years with business travel almost coming to a halt they really need to try to be a little better with customer service.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown
Responded 9 May 2022
Thank you for your review. I apologize that you were unable to reach us. Should you need assistance-please reach out to me directly at eoin.cunningham@marriott.com directly and I would be happy to take care of you. I look forward to hearing from you. Warm Regards, Eoin Cunningham Director of Rooms
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Tesla shuttle service and very best art museum in basement level of the building. Our rooms weren’t the most spacious but very clean and quiet. Perfectly situated in the Main Street of downtown, there were some homeless lingering outside hotel bar at night so have to be mindful it’s in the center of a big city. About a 10 minute walk to the Baseball stadium and ciry square park.
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Date of stay: May 2022Trip type: Travelled
Helpful
Response from Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown
Responded 9 May 2022
Thank you for staying at the JW Marriott Houston Downtown and for your review! We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager
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The JW Marriott never ever disappoints. We stayed at this downtown Houston JW on Main Street this Easter weekend - LOVED IT. Hotel was clean, staff was super friendly and helpful. Our room was roomy and so very quiet. Walking distance to some great bars and restaurants. Highly recommend this hotel.
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Date of stay: April 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown
Responded 18 Apr 2022
Thank you for staying at the JW Marriott Houston Downtown and for your incredible review! I'm glad we were able to make your experience enjoyable. We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager
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We really enjoyed our stay at the property. Location was great (rail line right out front), we enjoyed the lounge breakfast and availability for a coffee or other items throughout the day as a Titanium member, service was great with each employee (bar, lounge, front desk, and concierge), and the welcome amenity was great with quite a presentation. This is my families new go-to property when staying downtown.
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Date of stay: April 2022
Value
Rooms
Service
Helpful
Response from Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown
Responded 14 Apr 2022
Thank you for staying at the JW Marriott Houston Downtown and for your wonderful review! The team work hard to deliver exceptional experiences for our guests and I'm glad we were able to make you and your families stay enjoyable. We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager
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Excellent property and service. This is what a real Marriott property should be like. Great clean rooms, fast and courteous service; lounge offers great breakfast and evening drinks & appetizers. Room service is fast and great. Overall, they really look after their guests
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Date of stay: March 2022Trip type: Travelled
Helpful
Response from Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown
Responded 7 Apr 2022
Thank you for staying at the JW Marriott Houston Downtown and for your incredible review! Looking after our guests is our highest priority and Im happy to hear that you enjoyed your experience. We look forward to welcoming you back soon. Warm Regards, Jelle Vandenbroucke General Manager
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My husband and I stayed here for 2 nights. I’m here to tell you - after working for Marriott for many years, this property does not fit the chain’s standards. We stayed on a discounted government rate. If I had paid the full price I would have been pretty peeved. Because I believe in leading with positivity I’ll start with the good from our stay: 1. Sunday night the waitress / bartender at Main Kitchen was phenomenal. She was personable, helpful, engaging, and prompt. The bill was hefty but when you get great service, yummy food, wait staff like her, and cool mixology-type drinks…it’s worth it. 2. Valet staff and Bell desk was all awesome! They have a great valet manager as a leader. The car service was a nice amenity as well. The staff outside was personable and seemed to genuinely enjoy helping their guests. One of the women behind the key counter at valet even said “Hi Miss Amelia!” When we got out of the house car. Nice personal touch - things like this are an integral part of the Marriott branded JW experience. Now unfortunately, that is where the good stopped for us. 1. We requested a feather free room due to my husband’s allergies. After the first night, I knew we didn’t receive this. Benefit of the doubt, I went to front desk in the morning and asked. She confirmed a feather free room. I explained we definitely didn’t get foam pillows and she did send 4 foam pillows up. However, when they arrived there were feather pillows mixed in. When I realized, I jogged out to the hall to catch the housekeeper and she was gone. Someone who worked there who happened to be passing did ask if I needed something, I explained and he assisted. The housekeeper came back and said “yes, foam” and I had to explain what she gave us was feather, not foam. 2. The room noise is insane! I don’t know if there was a housekeeping closet, laundry or what near us but every morning about 6 am we were woken up to what sounded like a bathtub being filled with buckets of water. Then emptied. Over and over again for about an hour. This was time away for us and I slept significantly worse than I sleep in my own home with a 5-year old. 3. We went down to breakfast Tuesday morning and I was given moldy fruit with my plate. I pointed it out and it was changed promptly but I still paid full price for the meal, which isn’t cheap. Food needs to be inspected before leaving the kitchen - I mean come on y’all have your ServSafe, surely. 4. Front desk - we showed our military IDs at checkin for the rate we received. We woke up to a note under the door asking us to bring our IDs down in order to keep our rate. We did without complaint, but still this type of stuff shouldn’t be missed at a high end hotel. Checking out we were asked how our stay was, and I didn’t elaborate because I just wanted to get on the road but I said “eh- it was ok I guess” and without hesitation was told “great! Your total is $875” or whatever it was. While I don’t really blame him, check out is a rush for front of house - I still always drilled it into my front of house to care enough to ask if a resounding positive response wasn’t received. With all that said, the property is beautiful and the positives I listed were really top notch & what I would expect from a JW branded Marriott. Unfortunately the rest of our experience just wasn't pleasant. We vacation every year and pay about double what we paid here for a whole week of vacation with an astronomically better experience. I won’t be returning to this property & I sort of wish I would have chosen the Marriott Artisan collection down the road.…
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Date of stay: February 2022Trip type: Travelled
1 Helpful vote
Helpful
Response from Jelle Vandenbroucke, General Manager at JW Marriott Houston Downtown
Responded 10 Feb 2022
Thank you for staying with us and for your review. If you could please reach out to me directly at kyle.metzger@marriott.com I would appreciate the opportunity to discuss your experience. . I look forward to hearing from you. Warm Regards, Kyle Metzger Director of Operations
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PRICE RANGE
$266 - $382 (Based on Average Rates for a Standard Room)
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
328
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Claim Your Listing Frequently Asked Questions about JW Marriott Houston Downtown
Which popular attractions are close to JW Marriott Houston Downtown?
Nearby attractions include Magic, Music, & Mayhem (0.5 km), Houston Symphony (0.3 km), and Pete's Dueling Piano Bar (0.5 km).
What are some of the property amenities at JW Marriott Houston Downtown?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Houston Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Houston Downtown?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at JW Marriott Houston Downtown?
Yes, parking is available to guests.
What are some restaurants close to JW Marriott Houston Downtown?
Conveniently located restaurants include Pappas Bros. Steakhouse, Flying Saucer, and Frank's Pizza.
Are there opportunities to exercise at JW Marriott Houston Downtown?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at JW Marriott Houston Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott Houston Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott Houston Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.