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Holiday Inn Express & Suites Houston East

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Holiday Inn Express & Suites Houston East
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46 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express & Suites Houston East
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Showing 46: English reviews
Leven, United Kingdom
Reviewed 21 July 2015

Don't be fooled by the glossy photo images on the website, the reality is quite different. Upon arriving at this hotel, first impressions were scary. It is situated in a relatively industrial area of Houston. Although there is external refurbishment on-going, it will take quite some work to spruce the looks of this hotel up. The reception is and was...

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Helpful?
Thank Tiamo1988
Mguru367, General Manager at Holiday Inn Express & Suites Houston East, responded to this review

Hello Tiamo 1988, Thank you for taking time to share your experience about your recent stay at our property. We appreciate your business. I am very sorry for the inconvenience you had regarding pool situation. A guest with dyed hair had stepped in the pool unknowingly and chemical reaction in addition to pool being used heavily in the daytime resulted...

Reviewed 19 July 2015 via mobile

First off the front desk person (muñeca) was awesome! Only one who baked cookies whenever she was there, my kids loved it. Secondly the cleaning staff (esmeralda) was incredibly detailed when she cleaned our room. My daughter's stuffed animal was lovingly placed on the bed for her arrival. She also placed our toiletries and toothbrushes neatly on counter. I appreciate...

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Helpful?
Thank Adrimore C
Mguru367, General Manager at Holiday Inn Express & Suites Houston East, responded to this review

Hello Adrimore C, I would like to thank you for recognizing the efforts done by our rock stars associates who go above and beyond the call of duty to provide impeccable service each and every time. Kind words from our Guests are our inspiration and only motivate us to do what we do best. The exemplary service you received is...

Reviewed 17 July 2015 via mobile

One of the worst hotel I've been to. Very noisy. Train nearby is using horn at any time, waking you up in the middle of the night. Rooms are not clean. There are Cockroaches in. Staff is not very friendly. I really don't recommend this hotel to anybody.

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Helpful?
Thank Ritchi B
Mguru367, General Manager at Holiday Inn Express & Suites Houston East, responded to this review

Hello Ritchi B, I am very sorry to hear about your negative experience at our property. We have an amazing upscale modern contemporary products and we take great pride in our service and impeccable clean rooms. With your response however, I do realize we had dropped our balls. The incidents you mentioned is not normal in our property. I apologize...

Reviewed 6 July 2015 via mobile

This hotel was very nice and well kempt. The hotel staff was friendly upon checkin and throughout our stay. Breakfast was good. Bed was very comfy and that shower stall is amazing. Love the rain shower head😊. Overall our stay was nice and for one night not too bad to find at all. That's why I give this hotel 5...

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Helpful?
Thank Kandice B
Mguru367, General Manager at Holiday Inn Express & Suites Houston East, responded to this review

Hello Kandice B, We enjoyed serving you at our property. We feel happy that we were able to create a memorable stay for you. Our modern contemporary products are great but our service is what we are better known for. We feel proud of our unique service culture. Our dedicated housekeeping associates who provide clean and tidy rooms, early bird...

Converse, Texas
Reviewed 3 July 2015 via mobile

Just arrived here and it's love at first sight. I am already impressed with this hotel. The lighting from the exterior to the interior just makes you feel safe! We are in a king room. Not one king but TWO king beds are in this room, which is pretty much unheard of. This is a hotel that truly listened to...

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Helpful?
Thank Kbar86
Mguru367, General Manager at Holiday Inn Express & Suites Houston East, responded to this review

Hello Kbar86, Thank you very much for your great response. It was indeed our pleasure serving you at our wonderful establishment. We have an amazing products which you have beautifully mentioned in details. 47" flat screen TV, elegant Roman roller shades, glass door rain shower, 2 King beds (Double beds) in a room and rooms being 50% larger than traditional...

Reviewed 23 May 2015 via mobile

This hotel seems quite new. The rooms are big with comfortable beds and a flat screen TV. The bathroom has a walk-in shower with a rain shower head. My only complaints are that breakfast hours are too limited (6 am to 9 am) and the hotel room doors are not snug in their frames, so a lot of light from...

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Helpful?
Thank Leah S
Mguru367, General Manager at Holiday Inn Express & Suites Houston East, responded to this review

Hello Leah S, Thank you very much for taking time to reply to survey. It was indeed our pleasure serving you. It is great to hear that you enjoyed your stay at our property. Yes indeed, our rooms are almost 1 1/2 time bigger than other hotel rooms and we have a 47" flat screen TV and modern contemporary products....

Marianna, Florida
Reviewed 29 November 2014 via mobile

Found a great deal online for a 3 night stay over the holiday. Excellent service and very clean rooms. Breakfast buffet is a plus! Could not have been happier with our stay. My wife says we will never stay anywhere else. Not the best part of town, but you wouldn't know it. Thank you for a great experience.

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Helpful?
Thank Mubias23
Reviewed 26 November 2014 via mobile

Pros... Great space, nice TV, good decor(I want the desk lamp) area seemed safe, nice staff Cons.... Bed was horrible..felt like i was sleeping on a suitcase. My back hurts. Bed killed rating...I've stayed here before and the bed wasn't as bad last time. This time it would have been better if i slept in the chair.

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Helpful?
Thank Robert C
Mguru367, General Manager at Holiday Inn Express & Suites Houston East, responded to this review

Hello Mr. Robert C, Thank you very much for taking time to write this survey. We really appreciate your feedback. As always, it was indeed our pleasure serving you again at your home away from home. We are sorry to hear about your back pain. I would like to let you know that we will be undergoing major refresh at...

Reviewed 2 September 2014

It was a nice place to stay. Some places to dinner are very near. In fact there is a Chilli's restaurant crossing the street. The personnel is very helpful, I just have one concern when they tried to charge a phone call I never did. But it was solved OK.

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Helpful?
Thank Javier R
Mguru367, General Manager at Holiday Inn Express & Suites Houston East, responded to this review

Hello Javier R, Thank you very much for your great comment about property. We really appreciate your business. We are sorry for the inconvenience and misunderstanding with the phone charges. As always, we look forward for the opportunity to serve you again whenever your travel brings you to Houston East area. With Hospitality! Morgan Gurung,CHA General Manager

Claverack, New York, United States
Reviewed 25 August 2014 via mobile

Here for junior Olympics... Staff so friendly! Room was clean and spacious. Fresh cookies each afternoon were great....so was the free breakfast! Kids loved the pool and hottub. 10% off at a few nearby restaurants. Would absolutely recommend this place to anyone!

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Helpful?
Thank Erin R
Mguru367, General Manager at Holiday Inn Express & Suites Houston East, responded to this review

Hello Erin R, Thank you very much for your lovely comment. We really appreciate your business. It was indeed our pleasure to serve your family during the Junior Olympics. As you mentioned, our rooms are clean and spacious and have the friendliest staff eager to serve our Guests. As always, we look forward to serving you again whenever your travel...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Free Breakfast
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Conference Facilities
  • Breakfast Available
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to Our Houston East HotelElegance and incomparable service converge in perfect balance at the Holiday Inn Express(R) Houston East. Our contemporary facility's location off I-10 means you'll have easy access to downtown Houston, as well as to Bush International Airport and Houston Hobby Airport. Our hotel is within easy driving distance of many local businesses in the downtown area, the Port of Houston and Baytown. Because we want you to have an extraordinary stay, our Quality of Excellence award-winning hotel features the services you need, including 1,330 square feet of meeting space, a 24-hour business center & complimentary high-speed Internet access. Our hotel's location in East Houston also puts you near the Bayport Cruise Terminal and San Jacinto Monument. After your best night's sleep, you and your family can watch an exciting Houston Astros baseball game at Minute Maid Park or cheer on the Houston Texans football team at Reliant Stadium. Unlike most hotels in East Houston, we offer an array of complimentary amenities to guarantee a great stay, including a 24-hour fitness center, free access to a full-service fitness gym, and an outdoor pool. Start your day with our complimentary, Express Start Breakfast Bar which now includes hot items and our famous Cinnamon Rolls. For a relaxing trip to Houston, we invite you to Stay Smart at our Holiday Inn Express(R) hotel. We look forward to exceeding your expectations! ... more   less 

Additional Information about Holiday Inn Express & Suites Houston East

Address: 11460 East Freeway (I-10 East), Houston, TX 77029
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 6,471 - ₹ 12,669 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express & Suites Houston East 3*
Number of rooms: 74
Reservation Options:
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Also Known As:
Holiday Inn Express Houston East Hotel Houston
Holiday Inn Houston
Hotel Style:
#79 Family Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express & Suites Houston East staff and other travellers.
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Questions? Get answers from Holiday Inn Express & Suites Houston East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This hotel is okay if you are commuting.”
 of 5 bubbles Tiamo1988, 21 Jul 2015 | Read review
“I would probably ask for a room facing away from I-10.”
 of 5 bubbles TYOTP, 25 Sep 2013 | Read review
“If you have a computer, check availability and prices from the parking lot!”
 of 5 bubbles 252FranC, 6 Apr 2013 | Read review
“Don't forget your AAA card.....”
 of 5 bubbles jpb56, 30 Mar 2012 | Read review
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