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In September, I wrote a review that my husband and I were disappointed and frustrated with housekeeping at this hotel. Recently we stayed here again for two weeks for convenience of location to the properties we were helping rebuild in Houston. The housekeeping was worse...More
Thank Jane G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Energy Corridor-W OaksResponded 4 weeks ago
Dear Jane G,
Thank you for your recent stay with us and reviewing our property. I am very pleased to know you liked the convenient location of our hotel. On the other hand, I am sorry you were not satisfied with the level of service...More
Upon arrival, my coworker couldn't get into her room because there was someone in it. The receptionist mentioned that there were people that often sneak into rooms and secure the door until they are discovered. They also mentioned that there are non-guests that occupy the...More
Thank Jennifer P
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Energy Corridor-W OaksResponded 2 December 2017
Hi Jennifer P,
Thank you so much for sharing your experience with our hotel. I would like to apologize for the issues you had with the safety in our property. We always aim to provide an exceptional stay for all of our guests that is...More
I stayed here because my husband, daughter , and myself were waiting to move into our new home which unfortunately was not ready as stated in our " moving agreement". This process was only suppose to be a couple of days but turned into a...More
Thank Tracey M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Energy Corridor-W OaksResponded 1 November 2017
Hi Tracey M,
Thanks for your recent stay, we're glad to have hosted your family. It's sad to hear that our accommodations and service level did not meet your expectations. On behalf of the team, I'm sorry for the inconvenience caused by the condition of...More
I've stayed at this hotel numerous times, and most visits have been very pleasant and at a good price. This would be my feeling during this stay, but for the abominable check-in experience. I arrived at about 5:30 pm with a reserved room. Nothing was...More
Unfortunately I stayed at this Holiday Inn Express in Houston for one night. Found a charge on my credit card for 150.00 for a coffee pot and a towel they said was missing.
Don't drink coffee.
Didn't look at the coffee pot ,touch it or...More
Thank ty b
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Houston Energy Corridor-W OaksResponded 20 July 2016
Dear ty b,
While I regret to read about your experience, I appreciate that you have shared this with us. Please allow me to follow up on your concerns and have the opportunity to regain your faith in our hotel. I have sent you a...More
US$ 97 - US$ 126 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
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