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Courtyard Houston-West University

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134 Reviews from our TripAdvisor Community

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Showing 131: English reviews
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San Angelo, Texas
Reviewed 6 days ago NEW

Each time I check in, I thoroughly check the mattress and linen. All was very clean and tidy. The bathroom sink on the other hand had a few long strands of hair. That was pretty gross. But that is my only complaint. Jay works at the Bistro-Starbucks and is an asset to the facility. Service with a smile and such...

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Helpful?
Thank watkinsle
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

We are glad to know that you enjoyed your stay. Your feedback is very valuable to us. Jay would also like me to tell you thank you for your wonderful comments and let you know that it was his pleasure to have been of service. We look forward to seeing you again.

ispeakfoodtooblogger
Reviewed 1 week ago

Stayed at this property for over 5 days and had the most comfortable stay. The staff was extremely friendly, from check in, mornings and returns, always greeted with a smile or a hello from the staff. Room was clean and spacious, if you need a fridge, you got to call it in when you get to your room. I was...

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Helpful?
Thank ispeakfoodtooblogger
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Thank you so much for your wonderful review. Jay is very pleased to know that you enjoyed the vanilla latte. With a spirit to serve, it is our goal to provide a level of service that exceeds the expectations of our guest. I will share your review with the rest of my team members to inspire them to continue to...

Reviewed 29 December 2016 via mobile

This was a great hotel! The staff is always willing to help and making you feel like you're at home. The shuttle was wonderful! It made our stay much more pleasurable and convenient. Arnold, the driver, was a great help to me and my family on our trips! Overall, an amazing experience!

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Helpful?
Thank Allison C
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Thank you so very much for your wonderful review of The Courtyard By Marriott West University. We are very pleased that you enjoyed your stay with us. With a spirit to serve, our goal is to provide a level of service that exceeds your expectations. We look forward to seeing you again.

NYC
Reviewed 30 November 2016

We were in Houston for a week visiting family. The check in went smoothly. The young man behind the counter was knowledgeable and helpful. Our room was neat and clean and had the refrigerator and feather free pillows we requested. Throughout the week the room was quiet and the curtains, often an issue with me, did an excellent job allowing...

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Helpful?
Thank MPG47
WUNICYGM, Manager at Courtyard Houston-West University, responded to this review

Thank you for you review. We look forward to having you stay with us agian soon!

Sarasota, Florida
Reviewed 28 November 2016 via mobile

Upon arrival I immediately noticed the beautifully maintained property. Lobby newly decorated with clean pretty modern appeal. Curved booths with individual televisions in lobby area. Group room with large tv and spacious seating for football ( if your a fan) watching. Pool area beautiful with clean seating. Food and Starbucks at breakfast/ dinner counter above my expectations. Staffing 5 star....

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Helpful?
1Thank Joann D
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello Joann, Thank you for such an outstanding review! I am excited to share the feedback with everyone on staff. As intended by our managers, we strive to provide service so memorable and we are ecstatic to hear we have went above and beyond during your stay! Thank you for staying with us and we look forward to serving you...

Jackson, Mississippi
Reviewed 24 November 2016

Customer service here is great! Otherwise, this hotel is quite average, if not worse. The room was not very clean and was very out of date in its decor and amenities. The ice machine was completely broken on my floor (I wasn't told about this upon check-in) and had to search for another one. The pool area was pretty disgusting....

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Helpful?
Thank David S
WUNICYGM, Front Office Manager at Courtyard Houston-West University, responded to this review

Thanks for your feedback and we are working diligently to get the carpets replaced. I apologize that the hotel was not up to your standard but by this time next year we will have a brand new product to sell and i hope you'll come see you then!

Santa Barbara, United States
Reviewed 15 November 2016

I generally like Marriott and that is why I chose this one. It did not disappoint. My wife could run from the location and it had a nice cafe. The service was a bit slow, but we were in no rush. Close to any stores you might need.

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Helpful?
Thank Steen H
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello Steen, Thank you for such a wonderful review! We strive to provide service so memorable and I am happy to hear we have went above and beyond for you and your wife! We do look forward to serving you again whenever your travels bring you back to the Houston area! Warmest regards, Jazmin Perez

Austin, Texas
Reviewed 5 November 2016

One of the friendliest staffs I have encountered ... even when super busy at The Bistro Restaurant. Well maintained hotel at a good rate for Houston.. Liked the convenience of The Bistro Restaurant, although there are restaurants nearby. My only complaint is the vanity area in my room was quite small, particularly if two people were staying there.

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Helpful?
Thank ML B
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello ML B, Thank you for the feedback! We train all of our staff to provide service so memorable as intended by Marriott and we are glad to hear we have done so! As far the vanity area, we do have a renovation coming in the near future. We will take your feedback into consideration while improving our hotel. Thank...

Reviewed 2 November 2016

In Houston for a family wedding. Choose this location because of the ease and accessibility to the three venues I would be going to during my 4 day stay. Property upon arrival was very clean and well maintained. Close proximity (walking distance) to a shopping center a CVS and a Starbucks. Check in was easy and all experiences throughout weekend...

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Helpful?
Thank Joann C
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello Joann! Thank you for such an outstanding review! I am excited to share the feedback with everyone on staff. As intended by our managers, we strive to provide service so memorable and we are ecstatic to hear we have went above and beyond during your stay! Thank you for staying with us and we look forward to serving you...

Reviewed 27 October 2016

This is my favorite hotel in all of Houston area. Lots of restaurants, services, entertainment near The people are the best part though. Meg, Caymon, Marcus, Jasmine, and even Jon (!) take great care.

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Helpful?
Thank Mark H
WUNICYGM, Guest Service Agent at Courtyard Houston-West University, responded to this review

Hello Mark! Thank you for the outstanding review!! As intended by our management, we strive to provide service so memorable to all our guest and we are delighted that a lot of our staff has done so! Warmest regards, Jazmin P.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Self-Serve Laundry
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff

Additional Information about Courtyard Houston-West University

Address: 2929 Westpark Dr, Houston, TX 77005-4222
Region: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Price Range: ₹ 6,976 - ₹ 18,312 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Houston-West University 3*
Number of rooms: 98
Reservation Options:
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Also Known As:
Courtyard Houston-West University Hotel Houston
Houston Marriott
Houston Courtyard
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Houston-West University staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Its pretty central and there are lots of eateries in the area.”
 of 5 bubbles watkinsle, 18 Feb 2017 | Read review
“Investigate the AC for sound & smell right away and choose another room if you sense any issues.”
 of 5 bubbles thatchman1, 17 Sep 2016 | Read review
“I stayed on the first floor, close to parking, laundry, gym, pool, business center, and lounge.”
 of 5 bubbles ami027, 5 Sep 2016 | Read review
“Quality Customer Service”
 of 5 bubbles AustinAustinAustin, 16 Aug 2016 | Read review
“Avoid the first floor”
 of 5 bubbles davidaG5878HA, 28 Jun 2016 | Read review
5 of 5