Cannot say enough nice things about this hotel. I’ve known about it for a long time, but had only attended a party there My experience with the property was outstanding. My room was beautiful, the bed was fantastic and every detail of my room was great I was here on business and we thought the catering staff did a great job with breakfast and food! It was all delicious and so well displayed All the business guests from out of town loved it! This won’t be my last stay here.
She was stellar in taking care of me when I pulled up to the hotel. She consistently went above and beyond to make sure my car was serviced & was exactly where I needed it. She is young, and she is going to go far because she understands that the hotel business lives & dies on its service. KEEP HER AND PROMOTE HER!!! Courtney B. Vance
My husband and I travel to the Greater Houston area every week for work, and Karin in particular (who works at the front desk) is the reason why I always choose the Westin downtown to stay at. She is kind, thoughtful, and really brings guest services to another tier. Would highly recommend the Westin downtown, especially when staffed by Karin and her team.
Tiny entrance off a main busy street - you have to valet at a hefty fee. Walk in and you are welcomed with a very loud and crowded bar in the check-in lobby. Walk to your room through a very dark hallway. The rooms have paper thin walls - I could hear every sound from the couple next door and they were up all hours of the night coming in/out of their room. Every time the door closes it SLAMS! I called front desk to complain and they said they would sent Security but the noise continued. I was exhausted the next morning due to very little sleep. The food at the restaurant is expensive and mediocre at best. I would never recommend this hotel when staying in DT Houston!
Had a great stay at this hotel. It was gratifying to see an entire staff accomplished at doing their jobs and taking pride in creating a great experience. My group ended up spending most of our down time in the lobby because of great people like Madison and Kat in the Ballpark Bar. Just genuine people who were great to socialize with and made us feel taken care of as if we came there every weekend. I would be happy to visit them again even without a hotel stay. I hope the management at the Westin knows the value that their staff and those two women in particular bring to the customer experience.
Though everyone at the Westin Houston Downtown did a great job, Ronoe with the Valet Parking was outstanding! Very engaging and personable, with outstanding customer service, she enhanced our overall experience in Houston. Well done!
Brian and the team at the Westin Downtown were truly beyond 5* when it comes to customer service and responsiveness. We chose to do our wedding room block at this hotel because it was so close to our wedding ceremony location, but we would choose it again and again regardless. The whole team took such great care of us and our families the entire weekend, and were truly beyond fantastic. So thankful to this team for helping make our wedding weekend smooth and hassle free for all of our guests!
We stayed for a weekend to go to a Saturday Astros game. Splurged on a corner room and extremely pleased to see we were overlooking the stadium on the 10th floor. We were able to see the Friday night fireworks with an amazing view. Great proximity to restaurants and of course the stadium. The room was big and very nice. The bed was comfortable and the pillows were amazing. There was a shower and shower/bathtub. There was a space to work and a couch and chairs and a big closet. The staff was super nice, especially the bar staff and valet. I loved our stay!!
Alix and her coworkers at the front desk were patient & helpful. They assisted me in resolving a payment issue with my organization. Rooms were clean and comfortable. Outside workers were attentive and friendly. They were always available and even made sure to open the door each time we entered. I was feeling very special and spoiled. I enjoyed the fish tacos and drinks at the hotel bar. Our server was excellent as well. All of the facility was well cleaned and kept up. If I make my way back to Houston I would be happy to stay here again. Thank you!
We chose to stay here because of its proximity to Minute Maid park which is less than a block a way. It’s also convenient to a number of food bars and restaurants (e.g. Xochi - see separate review). The hotel is very nice and the room was modern and clean. Front desk personnel and valet service were helpful and friendly. They have a few restaurants but we didn’t eat here. A very good choice if you’re staying downtown or going to an Astros town.