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Residence Inn Houston Northwest/Willowbrook

Residence InnUS$ 108*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 128*
US$ 108*
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US$ 111*
US$ 111*
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Residence Inn Houston Northwest\/Willowbrook
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106 Reviews from our TripAdvisor Community

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There are newer reviews for Residence Inn Houston Northwest/Willowbrook
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Showing 96: English reviews
Phoenix, AZ
Reviewed 8 November 2016

The property is outdated. I think all the furniture needs to be replaced. I found the queen bed to be way too soft and uncomfortable. The staff however is great, very friendly and helpful. Breakfast is pretty much average. I won't say that it's a bad hotel, but it does need some work. Good location and close to lots of...

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Helpful?
Thank Domhan-Taistealai
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for choosing to stay with the Residence Inn Willowbrook during your trip to Houston. My name is Joseph Sherfield and I am the new General Manager of this hotel. We certainly appreciate your time to share your feedback. We are deeply committed to providing outstanding service and quality accommodations. However, we do understand that we have failed in...

Cairo, Egypt
Reviewed 5 November 2016

This hotel was excellent , The rooms were very clean. Aim regular visiting Houston for Business my wife wish we had stayed long The front desk young lady her name was Kat, She assisted me and my wife during check inn and on a daily basis with answering questions support for shopping area etc. ,honestly it was great service Aim...

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Helpful?
Thank nadiaaref
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

On behalf of the entire staff, I would like to say thank you for taking the time to share about your recent stay at our hotel. We are delighted to hear that you and your wife enjoyed our hotel. I am not surprised to hear that Kat took great care of you all and was able to assist you with...

Fort Worth, Texas
Reviewed 27 September 2016

Stayed a night on business this past week. Location is ok, right off of 249 and Greens Road, close to Willowbrook Mall. Property is dated and could use an update. Rugs are worn, bathroom (toilet) has a funky odor and furniture needs replaced. Staff upon check-in was very friendly as was the staff in the morning.

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Helpful?
Thank mike h
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Thank you for choosing to stay with the Residence Inn Willowbrook during your trip to Houston. We certainly appreciate your time in responding to our request for feedback. We are deeply committed to providing outstanding service and quality accommodations. However, we do understand that we have failed in this instance and appreciate you bringing this to our attention. Please accept...

New York City, New York
Reviewed 30 August 2016 via mobile

My husband's sister lives in Spring, TX and she was having a party for her 50th birthday. My husband and I as well as several of her friends from out of town stayed here. The front desk staff was very friendly. We were happy with the hotel and our room. The room has a fridge, cook top, pots and dishware...

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Helpful?
Thank luv2travl08
Joseph S, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

On behalf of the entire team here at the Residence Inn Willowbrook, I would like to personally thank you for choosing to stay at our property and also taking the time out to provide feedback to our team. It is greatly appreciated! I would like to extend special thanks for your compliments and taking the time out to recognize our...

Reviewed 8 July 2016 via mobile

Was here on business and my elderly mother came along. Great location and the rooms were very clean. The front desk lady I believe her name was Phylis, She assisted my mother on a daily basis with answering questions to finding her places to eat. She made our trip feel like being right at home.

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Helpful?
Thank erwilson30
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear erwilson30, Thank you so much for taking your time in sharing your feedback regarding your recent stay with us! We are delighted to hear that you and your mother enjoyed your stay here at Residence Inn Willowbrook. We truly appreciate your feedback! We hope to see you again the next time your travel takes you back to Houston. Kind...

JOPLIN
Reviewed 16 May 2016 via mobile

We stayed here while visiting nearby family. The hotel is very convenient to HWY 249 and nearby tollway. The hotel is just 1 block off the highway but setting is more like being in a neighborhood. Rooms are extremely spacious with nice fully equipped kitchens. They offer a happy hour during midweek which we were not there for but daily...

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Helpful?
Thank MOTRAVELERJoplin
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear MOTRAVELERJoplin, Thank you very much for taking the time to share your feedback regarding your most recent stay here with us at Residence Inn Willowbrook. We take pride in our daily tasks to ensure that all our guests enjoy the services and amenities we have to offer - to which we are delighted to hear that we have met...

San Antonio, Texas
Reviewed 3 April 2016 via mobile

Hotel stay was great. Well kept. Service was excellent from staff. Continental breakfast has great variety. The pool and sitting areas are nice and not worn down. There are things for the entire family to do nearby too that made this hotel a great choice. I would surely consider them again when I come back to Houston.

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Helpful?
Thank Leakea T
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Leakea, Thank you so much for your kind review. Our team takes pride daily in ensuring that all our guests have a memorable stay with us, and we are delighted to hear that your family had a great stay with us; We look forward to be of service again the next time your travel takes you back to Houston/Willowbrook...

San Antonio, Texas
Reviewed 30 March 2016

This hotel was really great. The rooms were enormous and very clean. I loved the full kitchen and wish we had stayed long enough to use it. The queen bed was very comfortable. The couch bed, on the other hand, was a little lumpy and saggy, but nothing that a young person or child would complain about. The room even...

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Helpful?
Thank Melissa Y
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Melissa Y, Thank you so much for your kind review. We are truly delighted that you and your family enjoyed your stay here with us. Our team takes pride in taking great care of all our guests on a daily basis to ensure that valuable patrons such as you will have a relaxing and memorable stay here at the...

Reviewed 19 March 2016 via mobile

Staying here for a 17 night business trip. The first evening I arrived I was a little worried. The hotel seemed a little old... Lamp shades broken, marks on walls as you walked down the hall, scribbles on the furniture. As time went on I barely noticed these things. What I did notice was the complementary snacks and drinks Monday...

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Helpful?
Thank CMX4114
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear CMX4114, Thank you very much for your kind words. We are delighted to hear that you enjoyed the service you received from our team. We truly appreciate your feedback and will use it as a tool to rectify the service opportunities that we have; We are glad that you enjoyed the home made parfait that our ladies made fresh...

Coweta, Oklahoma
Reviewed 14 March 2016 via mobile

I am currently staying at this location for a 17 day business trip. The hotel has been 100% accommodating, this is the 1st time I have ever stayed at a Residence Inn and would highly recommend this one to anyone travelling to this area. The best experience I have had so far was dealing with Phyllis, she has provided excellent...

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Helpful?
Thank Jeff Q
Abby O, General Manager at Residence Inn Houston Northwest/Willowbrook, responded to this review

Dear Jeff, Thank you so much for taking a moment to share your feedback regarding your current stay here with us at Residence Inn Willowbrook! Our team takes pride in ensuring all our guests have a pleasurable stay at our hotel. We are delighted to hear that Phyllis was able to welcome you to your home away from home. We...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Meeting Rooms

Additional Information about Residence Inn Houston Northwest/Willowbrook

Address: 7311 W Greens Rd, Houston, TX 77064-1137
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 6,682 - ₹ 9,926 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Houston Northwest/Willowbrook 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Residence Inn Houston Northwest/Willowbrook Hotel Houston
Houston Residence Inn
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Houston Northwest/Willowbrook staff and other travellers.
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Questions? Get answers from Residence Inn Houston Northwest/Willowbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Just know there seems to be a difference between 'studio' and 'suite'”
Harwood-AT, 30 Nov 2016 | Read review
“Get a high floor”
Janie4359, 29 Jun 2015 | Read review
“Top floor with view of creek.”
txlineman, 17 Mar 2015 | Read review
“Make sure room with towel in it before day staff leave. 確保室內用毛巾在它之前一天的工作人員離開”
ZhangWSamsung, 30 Jul 2014 | Read review
“Choose a room on the back side of the hotel to have a better view and less noise. Not that there was much noise to begin with.”
181bjd, 17 Jun 2014 | Read review
5 of 5
Residence Inn
US$ 108* /night
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Hotwire.comUS$ 111
TravelocityUS$ 111
Booking.comUS$ 128
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Prices are for 1 room, 2 adults
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