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Extended Stay America - Houston - NASA - Johnson Space Center

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Extended Stay America - Houston - NASA - Johnson Space Center
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108 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - NASA - Johnson Space Center
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Showing 98: English reviews
Cleveland, Ohio
Reviewed 8 November 2014

In town for a few days to visit friends and my usual Hotels were all booked, so I decided on an Extended Stay. This is not a high end hotel with all the amenities so do not expect that and you will be satisfied. For the price, the room and facility were clean. Front desk staff, Olga and Mary, were...

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Helpful?
Thank GuestExperience1125
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for taking the time to write a review of your stay. I’m truly appreciate your kind comments about our friendly and helpful staff. I am glad to read that your room as clean and that you found it to be a great value for the price. Thank you again for sharing your experience with us. We look forward...

Oklahoma City, Oklahoma
Reviewed 3 November 2014

We stayed at this hotel during the recent air show. Upon entering our room we were taken back by the horrible smell. This was labeled a non-smoking room but it was obvious it had been used by heavy smokers. We also noticed what appeared to be cigarette holes in the curtains. There are no hair dryers in the rooms-what hotel...

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Helpful?
Thank Tracy C
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for choosing Extended Stay America, and for taking the time to provide feedback about your experience. I am concerned about the cleanliness and pest issues you mentioned. Please know that I have contacted pest services, and they will be assisting us in preventing your experience is not repeated. I do apologize for the cigarette smoke in your nonsmoking...

Seattle, Washington
Reviewed 20 October 2014

I have stayed here a couple of time and even written a great review. Not sure what happened this time - maybe change in management - but awful visit. We arrived late - about 11pm - and went into the lobby for check in. No staff there. We went back outside to ask the two ladies smoking at the front...

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1Thank CNW56
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for your recent review of your stay. I am so sorry to read that you received such poor service from my staff during check-in, and also when you went to go get fresh towels at the front desk. Please know that I will be working with my staff to review our customer service standards and to ensure that...

Alanya, Antalya, Turkey
Reviewed 15 October 2014

I have been there with my wife, just a great and must visit place if you will travel to houston. It is amazing to see all the spaceships rockets,materials which were in space already and which will be as well. A very different feeling. All day you can have fun and will be never boring. The only negative is the...

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Helpful?
Thank Ozertuncay
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you so much for posting a review of our property. I truly appreciate your comments regarding our location and nearby attractions. Still, I do apologize that our grab-and-go breakfast did not meet your needs. I will share your feedback with upper management so that we can work to improve our selection. The staff and I would like to thank...

Reviewed 2 October 2014

This hotel has and does it all. While there are cheaper options for extended stays, this hotel is a bargain for what you get. The rooms are spacious and clean. The amenities are adequate and modern. The exterior of the property is both well maintained and inviting. The location is in a nice suburb of Houston and provides easy access...

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Helpful?
Thank Rpattorney
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that you were had pest issues during your recent visit with us. To make sure this doesn't happen again, I will be sure to contact our pest control company and schedule routine service to our rooms on a monthly basis. Thank you...

Webster, Texas
Reviewed 2 October 2014

I've been here for a minute, and just want to say that the service has been outstanding. Im in the restaurant industry and service is everything there. We strive to create and environment where ultimate guest satisfaction is the highest priority. I can only say that Mary and Krysten has been outstanding as front desk clerks to accommodate my concerns...

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Thank Darrell K
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you for taking the time to provide feedback about your experience. I am so pleased to read that my staff has provided you with such excellent service. We are proud to read that you found our hotel to be clean, convenient, and comfortable. I am so glad that you would recommend our hotel to others. Thank you again for...

Austin TX
Reviewed 4 September 2014

We stayed 2 nights at Extended stay in Houston and we arrived late night. The service is nice and the staff helpful. Our first room was located on the second floor on the left facing the building and the room was looking a little old and the air conditioning was really noisy! we were moved to another room on the...

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Thank Bleu27
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

I appreciate you taking the time to write such a nice review. It's great to hear that your stay with us was comfortable and convenient. Still, I do apologize for noisy air conditioning, but I am pleased that my hotel staff was able to resolve this issue for you. Also, I am sorry that our housekeeping policy was not explained...

Reviewed 25 August 2014

As I was arriving, saw a man in his car just outside the lobby. Then a woman walks out of the lobby and goes to the driver's window. Hmm, that looked suspiciously like a pimp and hooker. But I check in anyway as it's late. A surprise in my room: the overwhelming smell of potpourri and/or cinnamon. After 10 minutes,...

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Helpful?
1Thank Bill S
Houston, Texas
Reviewed 31 July 2014

I am in this temporary home for a few weeks and I wanted to commend the staff. Specifically, Mary at the front desk. While doing laundry one evening I witness another resident yelling profanities at her, threatening behavior and inappropriate conduct I could not imagine. Mary, with a firm smile continued to offer support but remained kind. I have asked...

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Helpful?
Thank Shannon N
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Thank you very much for writing your review about your stay. I appreciate your kind comments about our staff and I am pleased that they were attentive and friendly. Still, I do apologize that our trash room was tended to correctly during your stay. I will be meeting with my staff to ensure that our trash is tended to in...

Reviewed 28 July 2014 via mobile

I stayed 1 night on July 26,2014 & I payed for 2double beds to be in my room. I complained to the front desk & they tell me they made a mistake on over booking. Worst stay ever!! Hair in shower & bed, nobody reimbursed me my money & I never heard from the manager name Olga and mr Ahmed...

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Helpful?
Thank Sam S
Manager_11525, General Manager at Extended Stay America - Houston - NASA - Johnson Space Center, responded to this review

Sam - Thank you for your recent review of your stay. We strive to provide our guests with all the comforts of home, so we are disappointed to hear that we were not able to accommodate your room request and that your room wasn't cleaned properly. We will review our reservation procedures and cleaning processes to ensure your experience is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Breakfast included

Additional Information about Extended Stay America - Houston - NASA - Johnson Space Center

Address: 1410 Nasa Pkwy # 1, Houston, TX 77058-3115
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 4,412 - ₹ 6,685 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - NASA - Johnson Space Center 2.5*
Number of rooms: 122
Reservation Options:
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Also Known As:
Extended Stayamerica Houston-Johnson Space Hotel Clear Lake City
Extended Stay Clear Lake City
Clear Lake City Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - NASA - Johnson Space Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask the staff, they will help.”
 of 5 bubbles kge575, 23 Jan 2017 | Read review
“Do not recommend.”
 of 5 bubbles USValib, 22 Oct 2016 | Read review
“All the rooms of the 3rd floor are smoking”
 of 5 bubbles StewsReview, 20 Jul 2016 | Read review
“No views other than the street and parking lot. Just smell the room before you accept it. Ours smelled terrible.”
  • Refrigerator door (mildew and rust)
  • The freezer door on the refrigerator (mildew and rust)
  • Ashtray in a no-smoking room
  • Rusted / slimy bathroom drain
  • Dirty, corroded bathroom faucet
 of 5 bubbles 887delmah, 10 Feb 2016 | Read review
“Corner suites (117, 217, 317) have some additional space and are close to the elevator.”
 of 5 bubbles 769seang, 29 Jun 2015 | Read review
5 of 5