Room was very musty smelling. I went down to office and she gave me some Lysol to spray. I left for an event and came back and it still smelled. This Hotel needs new carpet in rooms and a thorough cleaning to adjust problem. The 18' X 18' pillows were terrible. This is not the usual for Best Western Plus Hotels. Breakfast was very good.
Hotel staff was friendly, VERY clean, comfortable, had a shuttle to the airport and safe to leave my car for a couple of days. If you are a Best Western member, the rates are a little better. The hotel was great, breakfast was very good for a sack lunch style breakfast (sausage cheese biscuit) yogurt, OJ, apple, and granola bar. Coffee in Lobby. Good place!!
Not quite sure why this is considered a Best Western Plus property. Seemed like a regular Best Western. Sofa sleeper did not have linen nor pillows in the room, had to ask for them at the desk. The air conditioner vent was located behind a bedroom door that opened onto the return vent blocking it. Hotel was noisy, as we were placed on the 2nd floor over the breakfast area. We asked for the top floor of hotel if possible when making the reservation.
We spent one night here for an early morning flight. Price was great. This hotel is close to Hobby, and has shuttles leaving every 30 minutes. Check in was easy, mattresses were comfortable, and the internet was good. There is only one elevator, but we did not have long wait times. Plenty of parking. My only issue is that breakfast starts at 6:30. For those with early morning flights, this maybe too late (as it was for us).' However, if you do not have an early AM flight, this will not be an issue.
Business trip was amazing. Great breakfast, friendly staff and a nice and clean property both outside and in. My room was cleaned everyday. They made me feel welcomed and right it home. Great recommendations on dining out.
My room was clean and spacious. The whirlpool tool was large. It took awhile to fill and the hot water faucet was leaking slightly. The breakfast was just ok and there were a lot of options to choose from. The bed was clean and comfortable. I did not notice the sounds from the airport. I felt safe on the premises.
I wanted to commend front desk employee Cristal for being proactive and alert. I had inadvertently left my memory stick in the USB port, after completing some work on the hotel computer at the business support area. Cristal noticed it after I had left, and brought it to my room the same night. It was fortunate and timely, as we were checking out early morning to catch a flight.
My family kept getting bumped from their flights at Houston Hobby Airport so we booked a room here at the non-refundable rate. Unexpectedly they got on a flight at the last minute about 2 hours after I booked it! I called the hotel and explained the situation to Aaron. Aaron was kind enough to not only cancel the reservation but refunded the money. Thank you SO much - when we come to Houston again, we will make a point to stay at your hotel…as a planned stay.
As always, all was GREAT! I've stayed there 18-19 years and will next year as well. I leave before breakfast, 4 a.m. but back in the day it was very good. Room service excellent. Location i s12 miles or so from Reliant but an easy drive that time if the morning. Kelly's & several other cafes are handy. Staff is just Great!
My laptop was broken and i relied on the business center to do some work. While i generally do not use public wifi, i was confident in the ability offline to securely create, print and store material on a flashdrive. The two work stations were in good working order. Several other guests utilized the equipment printing boarding passes and accessing email while i completed my tasks. Providing this service is a customer service necessity i rely on from hotels, and i am grateful to Hobby BW. p.s. The room was quiet and very comfortable, and the coffee/breakfast was tasty. While airport hotels around Hobby appear rundown, this BW was clean and parking lot secure.