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Best Western Plus Northwest Inn & Suites

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Traveller (12)
Room & Suite (17)
Pool & Beach (4)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free parking
Breakfast included
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Business Centre with Internet Access
Hot Tub
Laundry Service
Meeting rooms
Non-smoking hotel
Outdoor pool
Self-Serve Laundry
Wheelchair Access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Value
Quiet
HOTEL CLASS
Hotel links
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Offers & Announcements:BOOK DIRECT & SAVE
Hotel deals

Location

Full view
Contact
11611 Northwest Fwy, Houston, TX 77092-6257
Getting there
George Bush Intercontinental Airport23 km
Hobby Airport28 km
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182Reviews
59Photos
0Q+A
8Room tips
Traveller rating
  • 72
  • 71
  • 25
  • 10
  • 5
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Popular mentions
Horrible experience, will not ever stay here again. Reservation mix up staff gave my room to someone else, was there for medical appointment, was not able to get handicap room as I reserved , staff not sincere and I caught them lying to me until I spoke to front desk manager,
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Review collected in partnership with Best Western
Hotel's Favourite
This place was great. Manager apologized for construction but honestly, I didn't see or hear a thing. It was nice clean and quiet. I look forward to staying here in the future. Breakfast area was clean and staff was wiping tables the second someone vacated.
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Response from bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites
Responded 5 Oct 2018
Hello Guest, Greetings from the Best Western Plus Northwest Inn. We have noticed your feedback and thank you for the positive comments. Your reviews are important to us to improve our hospitality further. Customer satisfaction is important to us. Sincerely, Hotel Manager.
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I enjoy staying at this hotel because the staff (specially the manager) is very accommodating, the breakfast is decent and the rooms are clean and spacious. The location is not too far of a drive from downtown or the Galeria Entertainment area, although there are other Best
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Review collected in partnership with Best Western
Response from bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites
Responded 3 weeks ago
Dear Guest, Greetings from the Best Western Plus Northwest Inn & Suites. Our sincere gratitude for taking the time to review our hotel. Thank you for giving us an opportunity to serve you and for allowing us to showcase the quality of our service that we pride ourselves on delivering. We are glad that you loved all the facets of the hotel and the breakfast too. We look forward to seeing you back at the hotel soon. Sincerely, Hotel Manager.
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We had arranged for a late check in, and when we arrived the front door to the lobby was locked. The doors were glass and I could see the desk clearly, but no one was there. Luckily a security guard walked by, who went in from a different door and told the desk clerk we were
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Response from bwplusnorthwest, Hotel Manager at Best Western Plus Northwest Inn & Suites
Responded 14 Dec 2018
Dear Guest, Thanks for staying at the Best Western Plus Northwest Inn during your recent visit to our area. We appreciate your review and the observations both positive as well as negative They are precious to us and we shall surely take them for improvement. We are addressing your observations point by point for further improvement and you shall definitely see the difference during your next visit. We await your earliest next trip to our area and promise a nice stay with us. Sincerely, Hotel Manager.
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Friendly Check in; AC worked well! Location is good for my purpose it's right off the expressway and make it easy to get around. Breakfast is always hot! They need an ice machine on every floor not just the second floor.
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Review collected in partnership with Best Western
Response from bwplusnorthwest, Hotel Manager. at Best Western Plus Northwest Inn & Suites
Responded 14 Dec 2018
Dear Valued Guest, Thanks for the stay and the positive review. Glad to note that you liked the location, customer service, ​and breakfast. It is our privilege to have clients like you. For us, customer satisfaction is the best reward for whatever we offer. We look forward to welcoming you again soon!!! Best Regards, Hotel Manager.
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Bathroom
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King w Whirlpool
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2 Queens
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"Second floor with backside from highway."
"3rd floor rooms are quieter"
"Avoid the fourth floor."
"Stay away from the conference room"
"We asked for a high floor away from the elevator...and our room was quiet. Found it ood though...no ice machine on the floor."
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12
PRICE RANGE
US$ 83 - US$ 124 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western houstonbest western northwest hotelhouston best western
LOCATION
United StatesTexasTexas Gulf CoastHouston
NUMBER OF ROOMS
60
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