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This was my 1st visiting Houston and wanted to stay somewhere that was easily accessible. Up one arriving I notice that the staff was amazing. All request were met almost immediately. The location was peaceful with no issues. The bed was comfortable and very high...More
Pros: The room I stayed in was very clean. Free WiFi worked great. Late Night front desk agent was friendly and helpful. I skipped the free breakfast this time but have had it in the past and is very good. I requested a 1pm late...More
Response from Arthur M, General Manager at Fairfield Inn & Suites Houston Energy Corridor/Katy FreewayResponded 2 April 2018
Thank you for bringing these issues to our attention. I apologize you had such a negative experience while staying at our hotel. I want to assure you that these issues have been addressed. We have taken several steps to help ensure these situations don’t happen...More
This is an aging hotel in need of upgrades throughout. It was completely booked when I arrived. Both the check-in and check-out processes were slow because the front desk clerks had to do so much typing into the hotel's computer system. There was only 1...More
Response from Arthur M, General Manager at Fairfield Inn & Suites Houston Energy Corridor/Katy FreewayResponded 30 March 2018
Thank you for bringing these issues to our attention. I apologize we did not provide you with the experience you expected while staying at our hotel. I want to assure you that guest satisfaction is of the utmost importance to us and these issues are...More
I chose due to its nearness to top golf. It’s literally in front of it but divided by the freeway so you have to use the turnaround.The breakfast have the option of bread, eggs, cereals and fruit. The bacon is super thin and tasted a...More
Response from General M, General Manager at Fairfield Inn & Suites Houston Energy Corridor/Katy FreewayResponded 19 March 2018
Thank you for taking the time to provide us with your feedback. Please accept my apology for the problems you had during your stay with us. I have addressed the breakfast issue with my team and we will take steps to ensure situations like this...More
We enjoyed our stay at this location as it was quiet and cozy for a romantic getaway. The queen double suite was roomier than a standard hotel room - with a spacious walk-in closet, nice sitting area, and large bathroom. Breakfast was free and there...More
Response from Arthur M, General Manager at Fairfield Inn & Suites Houston Energy Corridor/Katy FreewayResponded 19 March 2018
Thank you for your comment regarding your recent stay. I'm glad to hear you enjoyed our hotel. On your next visit we will ensure you have a king bed to make sure you are comfy. We cant't wait to see you again.