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Embassy Suites by Hilton Houston Near the Galleria

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Embassy Suites by Hilton Houston Near the Galleria
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808 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Houston Near the Galleria
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Showing 775: English reviews
Houston, Texas
Reviewed 5 July 2016

It is a very good hotel. The service and ambience is very good. The staff is very helpful. The breakfast is good but can be improved with adding some variety in food options. Quite limited option with cusine.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ramesh K
Las Vegas, Nevada
Reviewed 1 July 2016

The room was okay for the price. However the suite wasnt't quite what I expected. The sofa bed mattress was dirty and the pillows on the sofa were ripped. The complimentary breakfast and happy hour was good

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank K3361WSsandraw
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

I am very sorry the sofa bed was not taken care of in a proper manner for your most recent visit. This is definitely not our normal standards and hope that should your travels bring you back to the area you could give us another chance. Please do feel free to reach out to me directly so I may ensure...

pinedale wy
Reviewed 28 June 2016

They really need to fix ac in room 610 and fix whatever backs up in the pool area when it rains. Not even offered a bottle of water on check in! Happy hour is nice and the breakfast is nice. Did get a good view of a guy canoeing down Sage.

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Helpful?
Thank ruby s
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Ruby, I am very sorry you did not enjoy your most recent stay with us and the AC not working satisfactorily is unacceptable. I appreciate you still having a sense of humor about a gentlemen canoeing down sage, as the situation in the pool is directly related to all the rain we have had in Houston these past two months....

Houston, Texas
Reviewed 25 June 2016

This hotel offers the BEST value compared to its competitors in the galleria area. The complimentary made to order breakfast was excellent. The evening happy hour featured free drinks at the bar from 5:30-7:30. The room service had reasonable prices and tasted amazing. The wi-fi and parking was free. It's only a 3 minute walk from The Galleria. The hotel...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank A8592IYandrea
Dallas, United States
Reviewed 21 June 2016

The air conditioning was broken and it was too hot to sleep, the shower was scalding hot or off. There was no way to regulate the shower temperature. The room didn't smell very good. Not a pleasant stay. I would not recommend this hotel to anybody.

Review collected in partnership with Embassy Suites Hotels
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1Thank Rick P
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Rick, I am very sorry that our Air Conditioning wasn't working in your room during your stay this is completely unacceptable. I am still researching why this could have happened and what we did to try and fix it for you. We would love the opportunity to try and show you that this was the exception and not the rule....

Huntsville, United States
Reviewed 20 June 2016

The facility and rooms were very nice. The rooms were clean, modern, and comfortable. Upon arrival and continuously throughout my stay the staff members were very rude and disrespectful. A staff member told me upon arrival that he was glad I showed up because he was about to cancel my reservation (it was 6pm). During the social hour staff ignored...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Morgan W
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Morgan, I want to sincerely apologize for the interaction with our staff you experienced during your stay. This is completely unacceptable and something we take very seriously. We would love the opportunity to display to you that this was not our normal standards. Should your travels bring you back to the area please feel free to reach out to me...

Jackson, United States
Reviewed 20 June 2016

The hotel is perfect for shopping & fine dinning for family, business...etc. The staff was friendly, professional and make you want to come back again. The rooms make you feel like a home away from home.

Review collected in partnership with Embassy Suites Hotels
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Thank Willean H
Baton Rouge, United States
Reviewed 20 June 2016

From booking to check out, I had an excellent experience. The staff were friendly and helpful. I experienced no problems and have no complaints. I was attending a conference at the hotel. I had recommended to the conference planners that they hold the conference at Embassy Suites based on my positive experiences putting on conferences/events at the Embassy Suites in...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Richard F
Allen, Texas
Reviewed 19 June 2016 via mobile

This hotel is clean, well maintained, and in a great location for most things in central Houston. But I keep coming back here for the excellent service. They seems to always exceed expectations, and anticipate needs. On this trip my family was treated to excellent service by, and great interactions with Mr. Kahn, Avery and particularly by Texana. All very...

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Helpful?
Thank Ben R
Killeen, Texas
Reviewed 19 June 2016

We enjoyed our stay. The R ooms were very quiet and cleaned. There was plenty of room space. The staff was very friendly and helped with whatever we needed. The pool and exercise room was very clean. The Galleria is in walking distance.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank jlovereen

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 

Additional Information about Embassy Suites by Hilton Houston Near the Galleria

Address: 2911 Sage Rd, Houston, TX 77056-6000
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 8,550 - ₹ 18,267 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Near the Galleria 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites
Hotel Style:
#35 Romantic Hotel in Houston
#119 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Houston Near the Galleria staff and other travellers.
9 questions
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United States
2 months ago
Houston, Texas
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Questions? Get answers from Embassy Suites by Hilton Houston Near the Galleria staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take a room near elevators, it's noisier than elsewhere.”
BHEBfoodie, 7 Apr 2017 | Read review
“Ask for the premium floor or upgrade, it's worth it.”
fawziam2014, 31 Mar 2017 | Read review
“6th floor. Register for Hiltonhonors for perks.”
theexpert, 1 Mar 2017 | Read review
“I like to get a room on the higher floors (5th or 6th) so I can easily see my vehicle from the window.”
markeP8666UJ, 30 Dec 2016 | Read review
“The suites on the 6th floor had a microwave, fridge and Keurig, a living room and a bedroom (living room couch is a sofa bed) and two TV's.”
brandimoriah99, 13 Nov 2016 | Read review
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