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Embassy Suites by Hilton Houston Near the Galleria

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Embassy Suites by Hilton Houston Near the Galleria
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727 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Houston Near the Galleria
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Showing 698: English reviews
Austin, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 April 2016

So commode doesn't work and instead of moving me, I was told I could have a key to another room when I needed to use the restroom. That room had not been cleaned. At the end of my trip, Maintenance let a visitor into my room without my permission while I was not present.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Elizabeth W
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear Elizabeth W- thank you for letting us know about your recent experience with us. I am so sorry about the restroom situation...I was not made aware of that. That is obviously not how we that situation should have been handled. Would you happen to know when a maintenance person might have allowed someone in? Are you certain that it... More 

Toledo
Level Contributor
71 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 25 April 2016

I stayed here during the Final Four weekend after making my reservation many months in advance. When the time came closer for the trip, that's actually when I read the reviews for the hotel both here on TripAdvisor and on Yelp. I was unsure if I still wanted to stay at the Embassy Suites. While I can only speak to... More 

Helpful?
1 Thank BuckeyeHoosier
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear BuckeyeHoosier- thank you for letting us know about your recent stay. I am glad we exceeded your expectations, even though just a bit. We have done a tremendous amount of work on the physical structure; we are constantly working on the service standards, and to be much more consistent. The rooms renovations will begin in late June, and will... More 

Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 24 April 2016 via mobile

My husband, 3 month old, and I stayed here when we came in town for a wedding. Check in was quick but they didn't have any luggage carts available so we had to make a few trips. They had a rock/gem show going on so it was pretty busy in the lobby area. I found it odd that they have... More 

Helpful?
Thank Travelbecca
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear Travelbecca- thank you for letting us know about your stay with us. I am truly sorry that you left us with a 'pretty average' impression. Our Royal Swans have been a fixture at this hotel since we opened up in 1998. We lost our male about 2 months, from old age. If you are truly interested, I would be... More 

Houston, United States
1 review
Reviewed 21 April 2016

This hotel is highly recommended for its overall service(s). Additionally the rooms are quite comfortable and the complimentary breakfast the best I've seen recently. My stay was most enjoyable and comfortable. The room service was exceptional and the overall staff I found to be very accommodating and handled themselves as professionals. The type of service one would expect when either... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Jerome O
Athens, GA
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 April 2016

I gave this hotel a 3 star not because it's a mediocre hotel, but because as an Embassy Suites hotel, I expected better. So please bear that in mind as you read my review. Pros: 1. I liked the location of this hotel. It's next to the Galleria, which is possibly the nicest shopping mall I've been to. It seems... More 

Helpful?
3 Thank nocheesie
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Thank you, so very kindly for your feedback. As a Gold member you probably know this is one of our most useful tools to get better for the future. We have just recently renovated our entire atrium so we do appreciate that feedback and well noted. I have addressed the other issues with my staff and truly apologize you were... More 

San Antonio, Texas
1 review
Reviewed 19 April 2016

Wonderful staff, room, complimentary evening snacks& drinks! Great complimentary breakfast!! Great location 😃 The room was clean & inviting, will stay here again. The atrium was so comfortable to sit & enjoy your food/drinks, live Swan to view!!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank jenniferdM8236BQ
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear JenniferdM8236BQ- thank you so much for the outstanding comments- you have made several peoples' day! We sincerely hope we have the opportunity to serve you again in the near future. And isn't Gramm a beautiful bird? She's my baby! Thank you for your business. More 

Chicago, Illinois
Level Contributor
135 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 18 April 2016 via mobile

The front desk staff are by far the best that I have dealt with in my travels. Great service and awesome attitudes, it's so nice to experience that when you travel. The male bartender and larger cook in the morning could probably use some customer service training, but maybe they were just having bad days. Love Gram, the swan in... More 

Helpful?
Thank MMKielar
Fort Lauderdale, Florida
1 review
Reviewed 18 April 2016

Excellent hotel, excellent staff and excellent location. Many options for dining and shopping and the hotel shuttle takes you within a 3 mile radius. The staff is always happy and management is always present and interacting with guest.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 643franzd
david C, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dear 643franzd- thank you for the great comments! We do have some great people working here, who truly care about our guests. Frankly, the best part of any day in a hotel is the interaction with the guests- this is our house! We certainly hope to see you again soon, and thank you for the business. More 

Acworth, Georgia
Level Contributor
147 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 16 April 2016

I just recently stayed at the Embassy Suites near the Galleria on a business trip to Houston. My corporate rate for the hotel was much cheaper than many of the other hotels in the area, but the level of service and the quality of the hotel do not reflect the lower price paid. I received a warm greeting with my... More 

Helpful?
Thank GaryvM
1 review
Reviewed 12 April 2016

It was a very enjoyable stay. The only thing that we noticed lacking was the jacuzzi wasn't working. We weren't going to use it anyway, though. I also think it would be nice if breakfast lasted until at least 10 a.m.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank 586madelyna

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free Breakfast
  • Restaurant
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Breakfast
  • Business Centre with Internet Access
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Shuttle Bus Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 

Additional Information about Embassy Suites by Hilton Houston Near the Galleria

Address: 2911 Sage Rd, Houston, TX 77056-6000
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 8,455 - ₹ 15,887 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Near the Galleria 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites
Hotel Style:
#35 Romantic Hotel in Houston
#119 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Houston Near the Galleria staff and other travellers.
6 questions
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over a year ago
over a year ago
praireiveille, United States

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Questions? Get answers from Embassy Suites by Hilton Houston Near the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The suites on the 6th floor had a microwave, fridge and Keurig, a living room and a bedroom (living room couch is a sofa bed) and two TV's.”
 of 5 bubbles brandimoriah99, 13 Nov 2016 | Read review
“Premium Suites are excellent. 602 is opposite the lifts, which can be noisy - but the noise cannot be heard from the bedroom.”
 of 5 bubbles allykat76, 31 Oct 2016 | Read review
“Higher floors tend to be quieter”
 of 5 bubbles NYChrisF, 23 Sep 2016 | Read review
“Not near vents in the corner suites that are larger.”
 of 5 bubbles doctorsbj, 17 Sep 2016 | Read review
“Well we really have never had a bad experience with Embassy”
 of 5 bubbles 512jiml, 21 Aug 2016 | Read review
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