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Embassy Suites by Hilton Houston Near the Galleria

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Embassy Suites by Hilton Houston Near the Galleria
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774 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Houston Near the Galleria
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Showing 741: English reviews
Dallas, Texas
Reviewed 14 July 2016

This hotel was centrally located, and absolutely perfect for the business Traveler. I enjoyed my stay, & liked the evening reception items of choice. I even sat and looked at the swan that circles around the middle of the lobby. There are several places to eat nearby within walking distance. The staff makes you feel welcome. I will definitely stay...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Damon W
Slidell, Louisiana
Reviewed 11 July 2016 via mobile

Just checked in and the hotel is clean but dated. I am shocked that in 2016 they either want me to join a club or pay for the internet. Seriously, hotels that cost a lot less and much newer offer complimentary internet service.

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Helpful?
Thank Dave M
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

David, I am very sorry it sounds like we may have communicated poorly with you, we do offer free wifi for all of our guest. There is a premium wifi that is available at an additional cost. Our lobby has just recently been renovated prior to your stay and we just finished our first set of room renovations. Would be...

Reviewed 9 July 2016

I was VERY disappointed in my recent stay at this property: 1. Call was made to our room at 9pm by front desk asking if we were happy with our room. We had been in the room since 3pm. We were woken up by the call and then had difficulty going back to sleep. It's ridiculous a call would be...

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Helpful?
Thank Dallas H
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Dallas H, I apologize you did not enjoy your stay with us. We do make welcome calls up until 9pm, however it should also be done within 2 hours of arrival. We also do offer Diamond members water, they just need to identify themselves as Diamond members, otherwise we do offer cold bottles of water for $3.00 and large cold...

Reviewed 7 July 2016

Great staff, great atmosphere, Staff was very caring and went out of their way to help us. The complementary breakfast was excellent. Great shopping around. Beautiful swan floatina.g on water on the lobby are

Review collected in partnership with Embassy Suites Hotels
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Thank 517georgeo
Mission, Texas
Reviewed 6 July 2016

Our stay was excellent everyone was friendly and polite from the front desk to the kitchen staff. The indoor swimming pool was the perfect temperature and the manager's reception was delicious along with breakfast and everything. We were pampered from the minute we arrived to the minute we left.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank iuribe89
San Antonio, United States
Reviewed 5 July 2016

Just want to say my poor rating is not a reflection of the Hilton Family Brand. I've been a Hilton Hotel Honors member and Hilton Grand Vacation Club member for sometime now and won't changed it. But I do have to say I was very disappointed with members of MGT at the Embassy Suites - Galleria in Houston Texas. I...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Ernest W
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Mr Wallace, I sincerely apologize you felt we did not respond to your concerns as you thought we should have. As a guest who is already on a free certificate for a past situation at a different hotel we try to do our best to ensure your room in particular is taken care of, it sounds like we didn't do...

Houston, Texas
Reviewed 5 July 2016

It is a very good hotel. The service and ambience is very good. The staff is very helpful. The breakfast is good but can be improved with adding some variety in food options. Quite limited option with cusine.

Review collected in partnership with Embassy Suites Hotels
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Thank Ramesh K
Las Vegas, Nevada
Reviewed 1 July 2016

The room was okay for the price. However the suite wasnt't quite what I expected. The sofa bed mattress was dirty and the pillows on the sofa were ripped. The complimentary breakfast and happy hour was good

Review collected in partnership with Embassy Suites Hotels
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Thank K3361WSsandraw
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

I am very sorry the sofa bed was not taken care of in a proper manner for your most recent visit. This is definitely not our normal standards and hope that should your travels bring you back to the area you could give us another chance. Please do feel free to reach out to me directly so I may ensure...

pinedale wy
Reviewed 28 June 2016

They really need to fix ac in room 610 and fix whatever backs up in the pool area when it rains. Not even offered a bottle of water on check in! Happy hour is nice and the breakfast is nice. Did get a good view of a guy canoeing down Sage.

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Helpful?
Thank ruby s
William V, General Manager at Embassy Suites by Hilton Houston Near the Galleria, responded to this review

Ruby, I am very sorry you did not enjoy your most recent stay with us and the AC not working satisfactorily is unacceptable. I appreciate you still having a sense of humor about a gentlemen canoeing down sage, as the situation in the pool is directly related to all the rain we have had in Houston these past two months....

Houston, Texas
Reviewed 25 June 2016

This hotel offers the BEST value compared to its competitors in the galleria area. The complimentary made to order breakfast was excellent. The evening happy hour featured free drinks at the bar from 5:30-7:30. The room service had reasonable prices and tasted amazing. The wi-fi and parking was free. It's only a 3 minute walk from The Galleria. The hotel...

Review collected in partnership with Embassy Suites Hotels
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Thank A8592IYandrea

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Breakfast included
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Houston - Near the Galleria is just 45 steps from Houston's destination shopping at the Galleria. We offer shopping packages and other deals to give you the best rate possible at our all-suite hotel. Plus, enjoy complimentary cooked-to-order breakfast and nightly cocktails at our evening reception. We're only 15 minutes from events at Minute Maid Park, the Houston Zoo and Downtown Houston Aquarium, as well as Rice University and the University of Houston. ... more   less 

Additional Information about Embassy Suites by Hilton Houston Near the Galleria

Address: 2911 Sage Rd, Houston, TX 77056-6000
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 9,560 - ₹ 18,920 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Houston Near the Galleria 3.5*
Number of rooms: 150
Reservation Options:
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Also Known As:
Embassy Suites Houston
Houston Embassy Suites
Hotel Style:
#35 Romantic Hotel in Houston
#119 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Houston Near the Galleria staff and other travellers.
9 questions
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28 days ago
Houston, Texas
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Questions? Get answers from Embassy Suites by Hilton Houston Near the Galleria staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I like to get a room on the higher floors (5th or 6th) so I can easily see my vehicle from the window.”
 of 5 bubbles markeP8666UJ, 30 Dec 2016 | Read review
“The suites on the 6th floor had a microwave, fridge and Keurig, a living room and a bedroom (living room couch is a sofa bed) and two TV's.”
 of 5 bubbles brandimoriah99, 13 Nov 2016 | Read review
“Premium Suites are excellent. 602 is opposite the lifts, which can be noisy - but the noise cannot be heard from the bedroom.”
 of 5 bubbles allykat76, 31 Oct 2016 | Read review
“Higher floors tend to be quieter”
 of 5 bubbles NYChrisF, 23 Sep 2016 | Read review
“Not near vents in the corner suites that are larger.”
 of 5 bubbles doctorsbj, 17 Sep 2016 | Read review
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