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Sheraton Houston Brookhollow Hotel

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Traveller (133)
Room & Suite (60)
Dining (17)
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Overview
  • Excellent46%
  • Very good31%
  • Average15%
  • Poor4%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
All hotel details
Additional information
Offers from Sheraton Houston Brookhollow Hotel
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Sheraton Houston Brookhollow Hotel
Special Offer: Breakfast for 2 Included
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Rooms
1 Jul2 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (530)
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507 results
Traveller rating
227
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227
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All reviewsthe club loungeroad constructionspecial thanksnice hotelan older hotelbusiness hotelfront desk staffup to datebusiness tripthe entire staffshuttle servicegalleria mallweddingspglooprenovationlinens
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1 - 5 of 507 reviews
Reviewed 1 week ago

The Hotel is remarkably quiet and the staff is friendly and helpful. The pool area is well-maintained and pleasant. The rooms are comfortable, the beds are firm and supportive. The one major thing lacking in the room-- no fridge! Also, while we were there the...More

Thank Bob_in_NY
Hotel's Favourite
Reviewed 6 April 2018

Spent 3 nights there in March 2018. We had a slightly rocky start as the room number on the Welcome folio and the keycards issued were miss-matched. Went to the desk twice, finally the hotel staff showed up at the room number on the folio...More

Thank mrmachine
Response from Jeremy B, Manager at Sheraton Houston Brookhollow HotelResponded 12 April 2018

Dear mrmachine, Thank you for providing feedback on your stay. I'm glad to see the associates made things right and you enjoyed the rest of your stay. I invite you to return to the Sheraton Brookhollow whenever your travels bring you back to Houston!

Reviewed 1 week ago

I would highly recommend NOT staying here because you may get robbed at gun point and your car may be broken into and severely damaged. At our stay this past weekend this hotel experienced a robbery where several individuals were held at gun point while...More

Thank Ashley V
Response from Jeremy B, Manager at Sheraton Houston Brookhollow HotelResponded 1 week ago

Ashley V, Thank you for posting your review. You are correct, we had an extremely traumatic event this past weekend that has deeply affected several of our hotel staff and a handful of guests that were present at the time. Obviously we at the Sheraton...More

Reviewed 8 May 2018 via mobile

Stayed for 3 nights It was a business trip, idle stop over Hotel got shuttle service for connecting to few shopping Centre, which were very helpful Rooms were cosy but felt old and lack of up gradations Service was reasonable considering short stop over Got...More

1  Thank Abdullah A
Response from Jeremy B, Manager at Sheraton Houston Brookhollow HotelResponded 13 May 2018

Dear Abdullah A, Thank you for the feedback you provided on your stay. We are always looking for ways to improve our menu offerings and I will definitely share your comments with the culinary team. I hope you return to the Sheraton Brookhollow on your...More

Reviewed 25 April 2018 via mobile

Out of all the hotels that I've stayed in my family and myself I never been at a nice hotel that didn't have a microwave and a refrigerator you leave your room to go and get ice the ice machine is not working you go...More

Thank Rochelle D
Response from Jeremy B, Manager at Sheraton Houston Brookhollow HotelResponded 26 April 2018

Dear Rochelle D, Thank you for providing feedback on your stay at the Sheraton Brookhollow. I'm sorry to see that we did not exceed your expectations during your visit. I will definitely follow up with the appropriate departments to ensure these items are in working...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Banquet Room
Multilingual Staff
Shuttle Bus Service
Conference Facilities
Breakfast Available
Concierge
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Outdoor pool
Details
Price range
US$ 101 - US$ 191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Business Hotel in Houston
#73 Family Hotel in Houston
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Family Rooms
Details
Price range
US$ 101 - US$ 191 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#72 Business Hotel in Houston
#73 Family Hotel in Houston
Room types
Non-Smoking Rooms, Suites, Accessible rooms, Family Rooms
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Traveller (133)
Room & Suite (60)
Dining (17)
Pool & Beach (3)
Business Centre & Event Rooms (15)
Questions & Answers
Ask a question
pcorpus
9 November 2017|
AnswerShow all 2 answers
Response from Jeremy B | Property representative |
There is an outdoor pool and hot tub!
0
Votes
n2egypt
17 March 2017|
AnswerShow all 3 answers
Response from John C | Reviewed this property |
not sure, give them a call
1
Vote
Room Tips
"There is a lot of construction facing the even numbered rooms."
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"The suites are all next to the ice machine and elevators. Room 933 is right next to the club and loud when..."
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"Friendly staffs"
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"ask for east and north facing rooms away from freeway"
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