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Extended Stay America - Houston - Galleria - Uptown

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Extended Stay America - Houston - Galleria - Uptown
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117 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Galleria - Uptown
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Showing 113: English reviews
Cedar Hill, Texas
Reviewed 21 October 2013

The General manager and the front desk was Awesome! They went out of their way to accomodate me and my family.,, They were very professional and friendly we drove in from Dallas for one night, got there too early and the room I reserved on Priceline was a smoking room.the GM found one for me:-) ..she has the best attitude....

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Helpful?
1Thank Felicia C
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you so much for the recent review of our property. I am thrilled that you chose to stay with us for your overnight stay. I am glad that the front desk and the General Manager were awesome and that they went out of their way to accommodate your needs. Thank you again for posting a review and we do...

Rockport, Texas
Reviewed 16 September 2013

Arrived and assigned to a room that was essentially trashed. I was assigned to another room but when getting coffee the next morning I was locked out of my room. Since no one was at the desk for another hour I could not get back in until after work. Staying at another property for the balance of my stay. Never...

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Helpful?
Thank Thomas S
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thomas - I appreciate you bringing your experience to our attention. We strive to provide guests with all the comforts of home, so I am disappointed to hear that the room you were checked in to was unclean. Still, I am glad we were able to provide you with a different one. As for the second room, I am sorry...

Chicago, Illinois
Reviewed 11 September 2013

I really want to express my satisfaction about the Hotel chain. Each time, I travel and gate crash in like coming late to check in, the reception standard has never diminished from the Night Auditor and other hands, it is impeccable. You will also enjoy every bit of your stay and the value for your money at the Galleria Extended...

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Helpful?
Thank ebenodaisy
Westport, Ireland
Reviewed 28 August 2013

Stayed for one night on business and will definitely NOT be back. Staff is friendly enough but that's the only redeeming quality of this hotel. Stayed on 3rd floor and the carpets are very dirty and spotted. Hallway smells like smoke. The room itself has an odd odor to it.

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Helpful?
Thank trvlerjenn
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room was unclean and that it had an odor. As this hotel’s manager, I can assure you that I am retraining both our housekeeping and...

Jackson, Mississippi
Reviewed 26 August 2013

Check in staff was very nice and friendly!! However the room was dirty! Our first room was hot, smelly, smelled like smoke even though it was a non smoking room, the sheets had long black hair and brown spots on them. I immediately called the front desk and the clerk gave us another room with no problem. This room was...

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Helpful?
1Thank Lashay_Jackson
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for your recent review of our hotel. I am so glad that our staff provided you with such great service; however, I apologize that you had issues with the condition of the rooms provided to you during your stay. I take your comments very seriously and I will be working with the housekeeping staff to improve our cleaning...

Grand Forks, ND
Reviewed 4 August 2013

Good Things: 1. Front desk staff was friendly and helpful, even if they did mess up our reservation, they were quick to help fix it. 2. Free coffee in the morning in the lobby. 3. Convenient location to Galleria Shopping Mall Not so good or even terrible things: 1. Our room was run down and filthy. I regret not taking...

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2Thank GF_Gal
Reviewed 30 July 2013 via mobile

We stayed 3 months at this hotel. The staff was excellent! From the desk clerks to the maids. We travel 9 months a year so I see a lot of hotel staff. The rooms were CLEAN, cool and the furniture was nice and well kept! You can tell that the management cares about this hotel and their customers. It was...

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Helpful?
Thank techiediva
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for posting such a fantastic review. I am so glad that our staff provided you with excellent service and that you enjoyed your clean room. The staff and I truly enjoyed having you stay with us and we would love to see you again, should your travels bring you back to our area.

Shreveport, Louisiana
Reviewed 13 July 2013

Perfect location with clean comfortable rooms and the nicest staff I have ever encountered at a hotel! Truly feels like a home away from home! Extended Stay Galleria! The property is well maintained and the hallways and rooms are always clean and fresh. Ask for Andrew if you need anything!!!! He is the manager and unlike so many places I...

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Helpful?
Thank Laura L
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

The staff and I read your review, and would like to thank you for writing such wonderful things about our hotel and staff. It's great to hear that we could make you feel completely at home when you are not. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring...

Chicago
Reviewed 18 June 2013

My family and I came to Houston for over a month and stayed at this location. I cannot say enough good things about the staff here and their treatment of their guests. My year and a half old son wakes up every morning and asks to go down to say hello to the friendly staff and get his "grab n...

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Helpful?
Thank Mariam A
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

Thank you for posting such a Fantastic review about our property and staff. I am proud of our team for Making your stay as wonderful as possible and making you feel at home when you were not. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to...

houston
Reviewed 10 June 2013

Best location in Houston for business and people in a budget, the manager Andrew and almost all the girls at the front desk are happy to help and serve. The Hotel is old but in good shape even a small fitness center will be appreciated.

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Helpful?
Thank jj r
Manager_11525, General Manager at Extended Stay America - Houston - Galleria - Uptown, responded to this review

I want to thank you for taking the time to post a review of your stay. It's great to hear that you knew we wanted to make your stay the best it can be. The staff and I truly enjoyed having you stay with us and would love to provide you with another comfortable stay in the future.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Houston - Galleria - Uptown

Address: 2300 West Loop S, Houston, TX 77027-4202 (Formerly Homestead Studio Suites - Houston - Galleria)
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 5,514 - ₹ 19,469 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Galleria - Uptown 2.5*
Number of rooms: 136
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Also Known As:
Homestead Studio Suites Houston / Galleria Area Hotel Houston
Homestead Suites Houston
Homestead Houston
Houston Homestead Suites
Extended Stay America Houston
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Galleria - Uptown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Corner suite was large and comfortable”
 of 5 bubbles shoup2017, 3 Jan 2017 | Read review
“Our room was on the first floor and it was excellent.”
 of 5 bubbles vacolson, 19 Dec 2016 | Read review
“Ground floor suite was large and suitable for my father to get around with a walker.”
 of 5 bubbles B1647KXpaulas, 18 May 2016 | Read review
“West facing rooms difficult to cool in late afternoon.”
 of 5 bubbles 789urbanadventurer, 6 Apr 2016 | Read review
“corner rooms with windows”
 of 5 bubbles DrErsatz, 11 Mar 2016 | Read review
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