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Extended Stay America - Houston - Galleria - Uptown

157 reviews
#269 of 517 Hotels in Houston
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Traveller (14)
Room & Suite (12)
Dining (3)
Overview
  • Excellent35%
  • Very good25%
  • Average14%
  • Poor12%
  • Terrible14%
Travellers talk about
“front desk”(33 reviews)
“grab and go”(4 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Multilingual Staff
Pets Allowed
Wheelchair Access
2.5 Star Hotel
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Rooms
13 Mar14 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (157)Write a Review
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All reviewsfront deskgrab and gohome away from homebudget hotelhouston galleriathe general managerclean roomsbed was comfortablestaff was very friendly and helpfulcoffee makerlocation is greateasy accessfree breakfastesalaundryrefrigeratorstarbucks
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11 - 15 of 149 reviews
Reviewed 1 January 2018 via mobile

I had travelled a lot staying in Hostels and hotels, this is not either of those. I just didn’t know, it’s a studio: small apartment, comfortable, but not a hotel. Disappointed regarding the breakfast, just coffee and cereal bars. Pros: you have a fridge and...More

Thank Eduardo S
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - UptownResponded 2 January 2018

Eduardo, please accept our apologies for failing to provide you with a stay that met your expectations. We appreciate your business and value you as a guest. We will make a note of your feedback with regard to our complimentary grab-and-go breakfast as we plan...More

Reviewed 28 December 2017 via mobile

On the reservation we made, it didn’t say that we were going to be charged extra(10dlls per night) if we wanted housekeeping services. Also it said it included breakfast, and that’s why we decided to stay here, but to our surprise “BREAKFAST” is only COFFEE....More

Thank AnaSofM
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - UptownResponded 29 December 2017

We apologize for the disappointing stay you had with us. We are sorry our hotel policies and the complimentary grab-and-go breakfast offerings were not your satisfaction. Your feedback with regard to the maintenance issue in your room has been shared with the concerned team to...More

Reviewed 22 December 2017

Extended Stay America provides everything you need to feel like your home. If you need a place to stay and still cook and do laundry. Extended stay was a good experience until I got back on my feet. I was able to book online and...More

Review collected in partnership with this hotel
Thank hairbyteressa
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - UptownResponded 23 December 2017

Teressa, thank you for mentioning Extended Stay America to be your home away from home. We are thrilled to know you liked all of our offerings and that our service along with our facilities was to your satisfaction. On behalf of everyone here, we thank...More

Reviewed 19 December 2017

The only problem I had was Hair in my bed and it wasn’t mine I have coily Hair and it was straight all over the fitted sheet, and the towels were raggedy, I had moderate to high expectations for Galleria areaMore

Review collected in partnership with Extended Stay
Thank heathere768
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - UptownResponded 20 December 2017

Heather, thank you for being our guest and for sharing your feedback. We are sorry that upon arrival, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and your comments have been discussed with our housekeeping team...More

Reviewed 25 September 2017

Fitted sheet had stains on it and the blanket was covered with hair. The TV remote had what appeared to be pizza sauce on the buttons. There weren't any face towels provided as well. Couldn't have the deficiencies corrected because there wasn't anyone at the...More

Thank Curt E
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - UptownResponded 26 September 2017

Curt, thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness and maintenance issues you experienced during your stay. This is certainly not acceptable and will be working with the appropriate department heads to see where we fell short and...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Laundry Service
Multilingual Staff
Room amenities
Microwave
Details
Price range
US$ 77 - US$ 128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 77 - US$ 128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (14)
Room & Suite (12)
Dining (3)
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Room Tips
"Smal work desk would be nice."
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"Check your room (sheets, pillow cases, and towels) as soon as you get in."
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"Corner suite was large and comfortable"
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"Our room was on the first floor and it was excellent."
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