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Extended Stay America - Houston - Med. Ctr. - NRG Park - Fannin

177 reviews
#409 of 518 Hotels in Houston
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Traveller (52)
Room & Suite (17)
Dining (4)
Overview
  • Excellent15%
  • Very good10%
  • Average14%
  • Poor16%
  • Terrible45%
Travellers talk about
Free Wifi
Free Parking
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
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Rooms
4 Feb5 Feb
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1 room, 2 adults, 0 children
Standard Room
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Reviews (177)Write a Review
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1 - 5 of 174 reviews
Reviewed 6 days ago

Horrible experience first arrived to a room the 279 where the door did not get closed, it was easily opened from outside. They changed my room to room 170 and the card key reader did not worked so they needed to opened manually. So I...More

Thank Saularmando
Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - FanninResponded 5 days ago

We sincerely apologize for the inconvenience you had encountered with regard to the doors of your rooms and the cleanliness issue you had in your second room. Your feedback is shared with the concerned teams in an effort to improve our service levels going ahead...More

Hotel's Favourite
Reviewed 2 February 2017 via mobile

Where do I start? The staff was amazing! They always had answers, were courteous, helpful and just great people! They gave amazing food/recreation recommendations as well as directions. Made my trip to Houston fun and more than just a "concert trip". They were HAPPY to...More

Thank Lexi S
Response from Manager_11525, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - FanninResponded 10 February 2017

Your feedback is important. Thank you for sharing. Your kind comments regarding our staff and the excellent customer service you received from them are satisfying. Once more, thank you for posting your review. We look forward to having you visit with us again in the...More

Reviewed 5 weeks ago

Better than expected. The location is very good, 2 minutes walk to Metro system. If you're driving, has quick access to 610, The price is considerably more valuable than others in the area. Friendly staff is very willing to work with whatever question/problem you have....More

Review collected in partnership with Extended Stay
Thank iaglinl
Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - FanninResponded 4 weeks ago

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you found your suite comfortable and you were pleased with our convenient location ideal for your needs. Your compliments will be shared...More

Reviewed 17 December 2017

Easy and friendly check-in. Had to change reservation which went smoothly. Pet friendly at $25/day. .... Contrary to the website the fully equipped kitchen did not have a coffee maker, cooking utensils, dishes nor cutlery. You must ask for these things at reception and I...More

Thank KatL475
Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - FanninResponded 17 December 2017

Kat, thanks for being our guest. Although you liked some aspects of your stay, we are sorry you experienced difficulties while here and please accept our apology for what transpired. We have discussed your feedback with our team members to ensure we make our guest...More

Reviewed 15 December 2017

Everytime I stay here its great. Very clean and orderly. A1+. It makes traveling away from home comfortable. The staff is professional, courteous and respectful. I'd recommend Extended Stay Americas to my family and friends. I love it.

Review collected in partnership with this hotel
Thank Pablo L
Response from 00esa, Manager at Extended Stay America - Houston - Med. Ctr. - NRG Park - FanninResponded 16 December 2017

Thank you for the glowing recommendation of Extended Stay America. We appreciate knowing how much you enjoyed your visit. We are pleased to share your wonderful feedback with the team and look forward to welcoming you back soon! Sincerely, Hotel Management

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$ 71 - US$ 329 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$ 71 - US$ 329 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (52)
Room & Suite (17)
Dining (4)
Hotel & Grounds (35)
Bathroom (5)
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Room Tips
"Rooms are in need of repair, not just patched! Fixtures (electrical & plumbing) broken, worn out, need..."
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"He told me everything was excellent"
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"If you have lung problems, I would pass on this place. No smoking rooms have been smoked in."
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"My guess is there are no good rooms."
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