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26/11/2017 27/11/2017
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    Extended Stay America - Houston - Willowbrook

    13223 Champions Centre Dr, Houston, TX 77069-2338
    +1 877-432-9997
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    26/11/2017 27/11/2017
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    US$ 66
    US$ 66
    US$ 66
    Traveller (24)
    Room & Suite (14)
    Dining (1)
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    Overview
    • Excellent16%
    • Very good12%
    • Average7%
    • Poor19%
    • Terrible46%
    4 days ago
    “NOT CLEAN”
    3 weeks ago
    “Rating”
    Free Wifi
    Free Parking
    Non-Smoking Rooms
    Suites
    Pets Allowed
    Wheelchair Access
    Self-Serve Laundry
    Breakfast included
    2.5 Star Hotel
    All hotel details
    Offers from Extended Stay America - Houston - Willowbrook
    Special Offer: Save up to 10% TODAY!
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    Rooms
    26 Nov27 Nov
    |
    1 room, 2 adults, 0 children
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    Reviews (66)
    Traveller rating
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    1 - 5 of 65 reviews

    Reviewed 4 days ago

    The bathroom was not clean, and bedroom was partially clean, I requested another room and it was a little cleaner so I stayed but I will definitely pay $100 for a piece of mind the only good thing about the hotel is the location. The...More

    Review collected in partnership with Extended Stay
    Thank sonjao129
    Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 3 days ago

    Thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where...More

    Reviewed 1 week ago

    Poor management, high employee turnover, manager does not address issues and concerns nor respond to emails, you share a room with roaches and lizards, no ice machine, housekeeping is hit and miss, office door is almost always locked. There were several other guest whom had...More

    Review collected in partnership with Extended Stay
    Thank 609krisk
    Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 1 week ago

    Krisk, we're extremely sorry that you had a negative experience here, and we assure you that all of your concerns are being taken seriously. We have no excuses to offer, but we do extend our sincerest apologies and want you to know that we are...More

    Reviewed 3 weeks ago

    Rooms old and too small. No indusive for doing business from. Train active track 50 yds from room. Whistle blowing when going by. Horrible chemical smell in room. Stayed one night out of 5. Had to leave.More

    Review collected in partnership with Extended Stay
    Thank karll72
    Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 2 weeks ago

    Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we...More

    Reviewed 3 weeks ago via mobile

    The staff here has been great.. The asst mgr Sheena make you wanna extend your stay.. Her bright smile and southern hospitality gives the place that bed n breakfast feel.. the rooms are cozy and very clean. I would definitely recommend this location.. i will...More

    Thank persuasion81
    Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 3 weeks ago

    Thank you for taking the time to review our hotel. We love knowing that the attentive service provided by Shenna went a long way in making your stay so memorable. Reviews like yours mean the world to our associates and we will share your comments...More

    Reviewed 4 weeks ago

    Front person in the morning Rude. first words out of her mouth as i am explaining to her My room was Prepaid where come Down! did not let me speak then asked me why i did not say so when I tried to explain it...More

    Review collected in partnership with Extended Stay
    Thank David D
    Response from 00esa, Manager at Extended Stay America - Houston - WillowbrookResponded 4 weeks ago

    David, thank you for the candid feedback about your stay with us. It is disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. We assure you a "rude" staff is not acceptable and...More

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    About
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Free Parking
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • US$ 55 - US$ 77 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms
    • Number of rooms
    • 138
    • Reservation Options
    • TripAdvisor is proud to partner with Extended Stay, Priceline, Booking.com, Expedia, Cancelon, Orbitz, Travelocity, Hotwire, TripOnline SA and Cheap Tickets so you can book your Extended Stay America - Houston - Willowbrook reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Texas >
    • Texas Gulf Coast >
    • Houston
    • Also Known As
    • Homestead Studio Suites Houston / Willowbrook Hotel Houston ,
    • Homestead Suites Houston ,
    • Homestead Houston ,
    • Houston Homestead Suites
    Add Photo Photos
    Traveller (24)
    Room & Suite (14)
    Dining (1)
    Hotel & Grounds (18)
    Bathroom (3)
    Nearby
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    Nearby Restaurants
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    Nearby Attractions
    Willowbrook Mall
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    .51 km away
    Fallen Warriors Memorial
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    .81 km away
    Whiskey River
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    Lifetime Fitness
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    Questions & Answers
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    Room Tips
    "comfy room and has kitchenette!"
    Read review
    "My Room was across from the office, everything worked in room"
    Read review
    "Go somewhere else!!!!!"
    Read review
    "Don't come here"
    Read review
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