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The Westin Houston Memorial City

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The Westin Houston Memorial City
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442 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Houston Memorial City
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Showing 416: English reviews
Houston, Texas
Reviewed 25 July 2016 via mobile

I visit the memorial city Westin once every other month and the stay is always excellent. Im in hotels 100+ days a year so ive seen both ends of the spectrum. The last time I came there was a slight hick up at check in, but Tim came and took care of it. My stay this time was no exception....

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Helpful?
Thank Doctor S
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Dr. DJS, Thank you for the great review on your experience at our property. I was pleased to hear that Tim is always at your service to help you with all your needs and that you enjoy your stays with us. We greatly appreciate you taking the time to tell us about it. We always look forward to seeing...

Reviewed 23 July 2016 via mobile

This was my 2nd time staying at this hotel. Every year our conference for teachers uses this hotel for stay and the seminar sessions. There are 18 floors with ice machines on each level. On the entrance level is a beautiful lobby with valet and a greeter, a restaurant to the left (which is a little expensive, but the food...

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Helpful?
Thank Derrick C
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Derrick; Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your event, stay and took advantage of the hotel amenities. I am sorry to hear your experience at our infinity pool was not perfect. I have addressed the issues you mentioned with the department managers and I...

Reviewed 22 July 2016 via mobile

It was a nice experience as the hotel live up to her expectation. Courteous staff right from the door to the reception, the house keepers and the restaurant staff. The rooms are well kept and the amenities there in are of high standard. For shopping lovers, one of the biggest malls is just right in the hotel as there is...

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Helpful?
Thank BOO259
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback and for choosing the Westin! We truly appreciate everyone that takes the time to let us know how we are doing. I was pleased to read that you enjoyed our amenities and the Memorial City mall. I look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again!...

Reviewed 21 July 2016 via mobile

Awesome hotel with great staff, nice size rooms with comfortable beds. Bathroom is equipped with a seperate tub and a rain shower. Tub has shower as well. I stayed in a suite that had a Bose radio system that sounded great throughout the room. Hotel is located off the interstate with restaurants around and you can jump on and off...

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Helpful?
Thank Gerrand L
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Gerrand, Thank you for taking the time to share this great review about our property. I was pleased to read that you enjoyed your stay and the pool during the summer. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Homer Glen, Illinois
Reviewed 19 July 2016

This hotel offers many great amenities for a short or long term stay. It is located across the street from the Memorial City Mall and you can access it through the walk way. There are many restaurants and shops not attached to the mall that are very close by. The hotel did lock me out of my room after the...

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Helpful?
Thank DoubleEm
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay and a few locations in the area. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Houston, Texas
Reviewed 19 July 2016

This was my third stay at the Westin for a conference. I must say, the service provided by the hotel staff related to our conference was superb as well as the front desk staff who checked me in and the room service staff. However, I was disappointed with the customer service of the staff when I called the front desk...

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Helpful?
Thank cre8moe
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to leave your feedback. I'm personally speaking to my team about your situation to ensure that this does not happen again. I greatly appreciate you bringing these issues to our attention. We hope to have you back at the Westin very soon! Be well, Nicholas McDermott Director of Operations

Houston, Texas
Reviewed 17 July 2016

After having a problem with a gift certificate, the general manager contacted me through Trip Advisor and worked with me to resolve the issue - generously extending the expiration date. I haven't had a chance to use it yet, but I'm very appreciative of his willingness to work with me.

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Helpful?
Thank Kashou106
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, We greatly appreciate you taking the time to leave us an updated review. This truly means a lot to us. We are pleased that we were able to reach out to you and resolve the situation that you encountered. We look forward to welcoming you to The Westin Houston, Memorial City soon. Have a wonderful day. Thank you! Be...

Reviewed 14 July 2016 via mobile

I had the best weekend as I celebrated a milestone in my career and stayed here for the weekend. The suite was absolutely amazing, the pool was relaxing and the view from my room was to die for. Nothing shy from the best in Houston! Glad I stayed here

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Thank Yvonne G
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Yvonne, Thank you for your wonderful review on your experience. I was pleased to hear that you enjoyed your time with us. We greatly appreciate you taking the time to tell us about your stay. We hope to see you again soon. Have a great day! Be Well, Kerry Ringham General Manager

Reviewed 14 July 2016 via mobile

We arrived here to spend a few days with family and once we parked, of which there was ample parking, we were checked in with no wait by a amazingly helpful concierge Tooba. She was so helpful while giving us a overview of the hotel, and making countless dining suggestions, as well as dealing with our countless questions. Our room...

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Helpful?
Thank Fatima A
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Fatima, Thank you for your great review on your experience. I was pleased to hear that Tooba was there for all your needs. I have shared this review with her and the team. We greatly appreciate you taking the time to tell us about your stay. We hope to see you again soon! Be Well, Kerry Ringham General Manager

Reviewed 10 July 2016 via mobile

My recent trip to Houston entailed stay an unexpected night since the evening lasted longer then anticipated and was too tired to drive. I happen to pass by The Westin and thought why not take a look at the rates. To my shock, it was very reasonably priced for how gorgeous this hotel looked. The gentleman working the desk on...

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Helpful?
Thank Jason E
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Jason, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience at our property. I was pleased to hear that you were able to get some nice rest after an extra long day at work. I will be sure to share your kind comments with our team. We hope to...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, and the Westchase District. Our hotel has an infinity pool and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 7,603 - ₹ 21,791 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#17 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
9 questions
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Best Views”
 of 5 bubbles drewmbiam, 28 Nov 2016 | Read review
“Room #2108”
 of 5 bubbles MrsCaballero, 28 Nov 2016 | Read review
“The luxury suites are well worth the money! Beautiful, very clean and large functional living spaces.”
 of 5 bubbles jaramckee, 18 Nov 2016 | Read review
“Loved the rooms”
 of 5 bubbles chryssem, 11 Nov 2016 | Read review
“great location, close to restaurant and shopping center. Ask for downtown view rooms, the night view is beautiful.”
  • night views from my room
  • views from room
 of 5 bubbles Texarrican1, 5 Nov 2016 | Read review
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