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The Westin Houston Memorial City

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The Westin Houston Memorial City
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495 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Houston Memorial City
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Showing 468: English reviews
Houston, Texas
Reviewed 12 December 2016

We had a great time we booked the American Girl Experience at Westin Houston Memorial City! Right after we booked we received an email from Kelly E. She was super nice and lets us know all about the package. She took the names of the girls attending and hit the ground running! She help me with a few request and...

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Helpful?
1Thank 3Glorias
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for your wonderful review on your American Girl experience! We're more than happy to know that you and the girls had a great time. I will be sure to share your kind comments to Kelly and the team. We greatly appreciate your feedback and hope to have you back soon. Thank you again! Be Inspired, Kerry Ringham...

Friendswood
Reviewed 10 December 2016 via mobile

Extremely horrible kid friendly options on room service after 10. disappointed to know they only microwave food they prepared earlier in the day. we have one kid with a cheese allergy and there was absolutely nothing on the menu after 10 pm on a FRIDAY night. Also no one knows the hours of the crosswalk to the mall. very disappointed...

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Helpful?
Thank goski100
TheWestinMemorial, Director of Operations at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to give us your feedback. I was extremely disappointed to read about your most recent experience at the hotel. The hotel prides itself on its customer service, and it is evident by your experience that we fell well short of our expectations. I would truly welcome the opportunity to speak with you about...

San Antonio, Texas
Reviewed 8 December 2016

Everyone on the hotel's staff was constantly smiling and offering to help. Toriano Washington, who helped us with our bags, and Viviana, server at 024 Grille, stood out. Both of their personalities and attitudes were great and they made our stay that much better. The hotel itself is beautiful and is very close to everything. We visited several museums downtown...

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Helpful?
1Thank GBNCM
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience at our property. I was pleased to hear that you were able to enjoy what Houston and Memorial City has to offer. I will be sure to share your kind comments with Toriano, Viviana and our team. We hope to...

Reviewed 5 December 2016 via mobile

This location is everything! It has A connecting bridge to the mall. I came the first night of holiday night concerts. It was great they had snow blowing for the kids and adults plus the live band was GREAT. The rooms are FABULOUS they did not forget about anything! They also have bottled water for you (so stay hydrated). I...

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Helpful?
1Thank Tanitta C
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Tanitta, Thank you for the positive feedback! We greatly appreciate you taking the time to tell us about your experience and for choosing The Westin Houston, Memorial City. I was pleased to read that you enjoyed the events at The Square at Memorial City Mall. We hope to welcome you back soon! Be Inspired, Kerry Ringham General Manager

San Diego, California
Reviewed 5 December 2016 via mobile

It was the most pleasant experience I had in Texas. Nuray at guest services treated me and my coworker like royalty. The hotel is attached to the mall. The location is right off the highway. I recommend it.....highly.

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Helpful?
1Thank MrAroundTheWorld
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback! We truly appreciate all guests that take the time to let us know how we are doing. Your comments are very generous, and I will be sure to share your review with Nuray and our team. I look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again!...

Reviewed 3 December 2016 via mobile

I stayed overnight due to a family member in the hospital which is located next door. Jose Hurtado in the grill was wonderful! Excellent customer service. Also, Brit at the front desk was very helpful. The room was gorgeous and I will come back under better circumstances when everyone is healthy.

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Helpful?
1Thank Lydia J
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Lydia, Thank you for taking the time to share this review about our property. I hope that your family member has a speedy recovery. I was pleased to read that Jose and Brit made your stay comfortable. We look forward to welcoming you back to The Westin Houston, Memorial City soon! Be Well, Kerry Ringham General Manager

Houston, Texas
Reviewed 29 November 2016

From the moment I checked in to the point where I checked out, the graciousness and service that hotel staff provided was second to none. They were very accommodating for the night, to a point where it appeared they were going out of their way to make my stay a great one. The receptionist that stood out the most though...

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Helpful?
1Thank drewmbiam
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for the positive feedback, Drew! We truly appreciate all guests that take the time to let us know how we are doing. I will be sure to share your generous review with Nuray and our team. I look forward to welcoming you back to The Westin Houston, Memorial City. Thank you again! Be Inspired, Kerry Ringham General...

Reviewed 28 November 2016

My husband and I had the pleasure of spending our wedding night at this property. Kelly and Kerry generously upgraded us due to the occasion and the room was EXQUISITE. The room had an open floor plan, huge bedroom (mattress was sooo comfortable), living room, dinning room, with an incredible view. The bathroom...wow! The shower could've fit 4 people in...

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1Thank MrsCaballero
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, First off, congratulations again on your marriage! Thank you for the positive feedback! We truly appreciate all guests that take the time to let us know how we are doing. It's wonderful to hear that you enjoyed the upgrade. I look forward to welcoming you back to The Westin Houston, Memorial City soon. Thank you again! Be Inspired, Kerry...

Reviewed 28 November 2016

We stayed last week at the Westin with our daughters - 8 and 11. They were thrilled with their stay. They knew we were going to the AG store, but did not know about the special AG package at the hotel. They were so excited when they came in the room and saw the beds and the cake pops. The...

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Helpful?
1Thank Kate M
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings Kate, Thank you for your review on your American Girl experience! It's such a fun and memorable package. We're more than happy to know that you and your daughters had a great time. Our rooms with two beds only come in doubles, but we appreciate you taking the time to give us your suggestion. Thank you again your feedback...

Victoria, Canada
Reviewed 24 November 2016

The Westin is a decent hotel. The check-in driveway can get congested due to the events the have at the hotel. Walkway access to the mall but it is quicker to take the street access. The hotel does not have club lounge which is disappointing. Pool area very nice on the 18th floor but traffic noise is loud. Good spot...

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Helpful?
1Thank tgrdecker
TheWestinMemorial, General Manager at The Westin Houston Memorial City, responded to this review

Greetings, Thank you for taking the time to tell us about your experience! We greatly appreciate your feedback. We look forward to welcoming you back soon. Have a great day! Be Well, Kerry Ringham General Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin Houston Memorial City is connected via skywalk to the Memorial City Mall, adjacent to Gateway Memorial city that includes a group of chef-driven restaurants, near CityCentre, Energy Corridor District, the Westchase District and offers the ultimate in comfort and relaxation. Whether traveling for business or leisure, a soothing and refreshing sanctuary during your stay is provided. The hotel has an 18th-floor infinity-edge pool, state-of-the-art fitness workout studio, a full-service Starbucks® on the 3rd floor and 30,000+ sq ft of event space. ... more   less 

Additional Information about The Westin Houston Memorial City

Address: 945 Gessner Rd, Houston, TX 77024-2855
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 9,696 - ₹ 26,647 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Houston Memorial City 4*
Number of rooms: 288
Reservation Options:
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Also Known As:
The Westin Houston Memorial City Hotel Houston
Hotel Style:
#14 Luxury Hotel in Houston
#49 Family Hotel in Houston
#55 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Houston Memorial City staff and other travellers.
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Questions? Get answers from The Westin Houston Memorial City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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