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The Westin Houston Memorial City

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Traveller (291)
Room & Suite (469)
Dining (103)
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Overview
  • Excellent60%
  • Very good29%
  • Average7%
  • Poor2%
  • Terrible2%
Travellers talk about
“american girl”(23 reviews)
“infinity pool”(23 reviews)
“cake pops”(14 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
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Offers from The Westin Houston Memorial City
Special Offer: Breakfast for 2 Included
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Offers from The Westin Houston Memorial City
Special Offer: Breakfast for 2 Included
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (601)
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21 - 25 of 568 reviews
Reviewed 14 March 2018 via mobile

I was in the hotel for an extended stay while on a business trip. I was there for a total of 27 nights. The hotel was great, clean and had an amazing customer service. One of the highlights of the hotel was the infinity pool,...More

Thank Aref A
Response from TheWestinMemorial, Front Office Manager at The Westin Houston Memorial CityResponded 19 March 2018

Greetings Aref! Thank you for your kind feedback regarding your recent stay with us! I also want to address the concerns you mentioned. We have shared your feedback regarding the food quality to the Executive Chef to improve on all of our menu items. For...More

Reviewed 4 March 2018 via mobile

This hotel is attached by skywalk to the Memorial City Mall and the Memorial City Hospital (aka Memorial Herman). In a city of cars, this is a super pedestrian-friendly location and property. The 18th floor pool, hot tub and outdoor area and the 18th floor...More

Thank Darla G
Response from TheWestinMemorial, Front Office Manager at The Westin Houston Memorial CityResponded 7 March 2018

Greetings Darla, Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay with us. We will definitely address your concerns regarding the pricing for self-parking and valet with the appropriate leadership team....More

Reviewed 4 March 2018 via mobile

A well located hotel in Memorial City, adjacent to the hospital and across from the mall. Walking distance to office buildings and restaurants. Clean and modern with courteous staff. The small balcony on the suite was a nice touch.

Thank Brendan O
Response from TheWestinMemorial, General Manager at The Westin Houston Memorial CityResponded 7 March 2018

Greetings Mr. Brendan, Thank you for taking the time to provide us with the great feedback. We hope to have the opportunity to serve you again whenever your travels bring you back to Houston! Be well, Kerry Ringham General Manager

Reviewed 3 March 2018

Asked SPECIFICALLY for a quiet room. The front desk assured me that all rooms are quiet. I am now in my room. Loud noise coming from major highway out of my window. Too tired to change rooms- absolutely ridiculous that they do this here. Will...More

Thank NewYCityTraveler
Response from TeamMarriott, General Manager at The Westin Houston Memorial CityResponded 4 March 2018

We want to thank you for your stay and for taking the time to post your review. Our goal is to provide an exceptional experience for our guests, so we apologize for not providing a room that was quiet enough for you. Our front desk...More

Reviewed 26 February 2018

I checked in for a one night stay following a long day of travel and business meetings and was sorely disappointed. I was pleasantly greeted by the staff and checked in very quickly. My room was quite clean and spacious. I was starving so I...More

Thank ISayWhatIMean
Response from TeamMarriott, General Manager at The Westin Houston Memorial CityResponded 1 March 2018

Dear ISayWhatIMean, Please accept our apologies for all of the maintenance issues you experienced as well every assurance we will be working to address the concerns outlined in your review. We value your feedback and will use it to ensure we are more consistent in...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Pool
Free Internet
Spa
Hotel Amenities
Business Centre with Internet Access
Room Service
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Pool
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 142 - US$ 382 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Houston
#38 Family Hotel in Houston
#55 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 142 - US$ 382 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#11 Luxury Hotel in Houston
#38 Family Hotel in Houston
#55 Business Hotel in Houston
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (291)
Room & Suite (469)
Dining (103)
Pool & Beach (52)
Amenities (110)
Business Centre & Event Rooms (10)
Family and Play Areas (4)
Questions & Answers
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William J G
3 September 2017|
Answer
Response from sherri a | Reviewed this property |
Yes they do have adjoining rooms. No I was traveling on business.
0
Votes
dwilturnerjr
24 August 2017|
AnswerShow all 2 answers
Response from sherri a | Reviewed this property |
I didn't put a deposit as I am a Starwood preferred guest
0
Votes
Jalynn K
6 August 2017|
AnswerShow all 3 answers
Response from sherri a | Reviewed this property |
I am unsure you should contact the hotel directly. Have a great trip.
0
Votes
Room Tips
"Anything on the upper level floors facing the highway is good. The buildings outside those rooms have cool..."
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"Rooms ending with "25" are the best!!!"
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"My room was around the corner and away from the elevator and I could hear conversations."
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"ask for a high floor w a city view"
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