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I was in the hotel for an extended stay while on a business trip.
I was there for a total of 27 nights.
The hotel was great, clean and had an amazing customer service.
One of the highlights of the hotel was the infinity pool,...More
Thank Aref A
Response from TheWestinMemorial, Front Office Manager at The Westin Houston Memorial CityResponded 19 March 2018
Thank you for your kind feedback regarding your recent stay with us!
I also want to address the concerns you mentioned. We have shared your feedback regarding the food quality to the Executive Chef to improve on all of our menu items. For...More
This hotel is attached by skywalk to the Memorial City Mall and the Memorial City Hospital (aka Memorial Herman). In a city of cars, this is a super pedestrian-friendly location and property. The 18th floor pool, hot tub and outdoor area and the 18th floor...More
Thank Darla G
Response from TheWestinMemorial, Front Office Manager at The Westin Houston Memorial CityResponded 7 March 2018
Thank you for taking the time to share your experience at our property. I was pleased to read that you enjoyed your stay with us. We will definitely address your concerns regarding the pricing for self-parking and valet with the appropriate leadership team....More
A well located hotel in Memorial City, adjacent to the hospital and across from the mall. Walking distance to office buildings and restaurants. Clean and modern with courteous staff. The small balcony on the suite was a nice touch.
Thank Brendan O
Response from TheWestinMemorial, General Manager at The Westin Houston Memorial CityResponded 7 March 2018
Greetings Mr. Brendan,
Thank you for taking the time to provide us with the great feedback. We hope to have the opportunity to serve you again whenever your travels bring you back to Houston!
Asked SPECIFICALLY for a quiet room. The front desk assured me that all rooms are quiet. I am now in my room. Loud noise coming from major highway out of my window. Too tired to change rooms- absolutely ridiculous that they do this here. Will...More
Response from TeamMarriott, General Manager at The Westin Houston Memorial CityResponded 4 March 2018
We want to thank you for your stay and for taking the time to post your review. Our goal is to provide an exceptional experience for our guests, so we apologize for not providing a room that was quiet enough for you. Our front desk...More
I checked in for a one night stay following a long day of travel and business meetings and was sorely disappointed.
I was pleasantly greeted by the staff and checked in very quickly. My room was quite clean and spacious. I was starving so I...More
Response from TeamMarriott, General Manager at The Westin Houston Memorial CityResponded 1 March 2018
Please accept our apologies for all of the maintenance issues you experienced as well every assurance we will be working to address the concerns outlined in your review. We value your feedback and will use it to ensure we are more consistent in...More