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Palace Inn and Suites - Willowbrook

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11 Reviews from our TripAdvisor Community

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Showing 10: English reviews
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Reviewed 29 October 2016 via mobile

They have a man that works there that has walked into the room without knocking 2 diff times. Niether time was it close to checkout. He walked in and my girlfriend was changing clothes and naked. Said he knocked. I gave him the benifit of dought but after it happened a second time it was obvious he was lying and...

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1Thank strong1969
magnusonhotels, Manager at Palace Inn and Suites - Willowbrook, responded to this review

Thank you for choosing Palace Inn and Suites Willowbrook for your recent stay. Thank you for bringing this to our attention. We have investigated this and addressed the issue. It is these reviews that help us to be sure that the standards which we wish to maintain are upheld. I hope that the next time you are in our area...

Reviewed 16 September 2015 via mobile

Very clean and spacious rooms. We are working in pearland for a month and we are staying here. The owner is super nice and gave us a good rate. The rooms are thoroughly cleaned every day and the lobby is open all night for free coffee. Which is good since we start wirk at 3:00AM every morning. Flat screen tvs...

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2Thank Robert M
magnusonhotels, Manager at Palace Inn and Suites - Willowbrook, responded to this review

Thank you for choosing Palace Inn and Suites Willowbrook for your recent stay. Thank you also for taking the time to post a guest review. It is these reviews that help us to be sure that the standards which we wish to maintain are upheld. I hope that the next time you are in our area you will choose to...

Coppell, Texas
Reviewed 12 August 2015 via mobile

For $ 350.00 weekly it is a good deal. All the rooms are smoking rooms but the don't smell like it. All have hard wood floors no carpet. Beds are comfortable and cleaned every day. The whole motel is in a couryard setting. Its safe. One way in and one way out. Very nice.

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1Thank coatesgary32
Houston, Texas
Reviewed 17 July 2015

This hotel looks okay on the outside, but appearances are deceiving. My room smelled good and looked great. When I turned on the TV there was pornography. (First hint at what this hotel was really for!) The room was extremely hot when I entered. Don't get me wrong, it LOOKED clean. However, after laying across the bed for 2 hours...

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2Thank SaavyTraveler131
magnusonhotels, Manager at Palace Inn and Suites - Willowbrook, responded to this review

Hello, we appreciate you taking the time to provide us with feedback on your recent stay with us. We apologize for the circumstances that caused your stay with us to be unsatisfactory. We were happy to provide half of your stay refund. It was only half because you did stay the rest of the night after asking for a refund....

Houston
Reviewed 12 November 2014

i arrived to Palace inn, i culd not help but notice the staff so helpful, the rooms is big nd very confy, clean and smils fresh. the place is saff it looks like is family owned and they doing a very good job at making you feel home.

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Thank Elaomari
Fayetteville, North Carolina
Reviewed 27 July 2014

The people at the service desk were very nice. It was a gentleman but when he walked out a lady walked up dressed rather "strange". Got my key went to the car to get my things and noticed housekeeping cleaning a room. What hotel do you know cleans a room at 1030 at night. Other activity seen kind of raised...

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3Thank Patricia C
Dallas, Texas
Reviewed 19 April 2013

The room was way more than I expected. It was wonderful and even included a black light to light up some art on the ceiling. Lots of furniture to work if you're in on business. Encased flat screen tv was awesome. Mini fridge and microwave. Great room for business travelers except for the fact that the wifi does not work....

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1Thank BroncosMom
Broken Arrow, Oklahoma
Reviewed 19 April 2013

My first impression of this hotel is that it is very shady! The management is very unprofessional, and the overall appeal of the hotel is that it is a very low class area. I constantly felt like I had to ensure that my car wasn't broken into. In addition, it is extremely noisy! There was a door bell / chime...

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1Thank ShawnMcGraw
Dallas, Texas
Reviewed 31 January 2013

Hotel looked new from the outside but the furniture was falling apart. I asked specifically for a non smoking room on my reservation and when I arrived. The room smelled horrible. The odor was so strong that several sprays of Febreeze did not work. This odor was overwhelming and smelled worse than smoke. The pictures on the Internet are "incorrect"....

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1Thank Sassy701
Houston, Texas
Reviewed 27 November 2012

The Inn was one of the best motels I have stayed at. I got the best bang for my buck. The service was awesome. For Example I had a flickering light and I called the front desk and within 10 minutes they already had fixed it. It was great and I would recommend it to anyone of my friends and...

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Thank Josh S

24 photos of this hotel

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Amenities

Highlights
  • Free Parking
  • Breakfast included
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
The Palace Inn and Suites Houston is ideally located near many of Texas’ most popular sites such as Sam Houston Race Park, Splashtown Waterpark, Minute Maid Stadium, George Bush Park, University of Houston and Ellington Air Force Base. This Magnuson Hotels affiliate offers guests a Continental breakfast served 24 hours a day, free high-speed wireless Internet access, free parking with room for larger vehicles, fax/copy service and pets are accepted with additional charges. Guest rooms may offer free high-speed wireless Internet access, 42 inch flat screen TV, hair dryer, microwave, mini-fridge and wake-up service. ... more   less 

Additional Information about Palace Inn and Suites - Willowbrook

Address: 14350 State Highway 249, Highway 249, Houston, TX 77086-4202
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 4,538 - ₹ 5,251 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Palace Inn and Suites - Willowbrook 2*
Number of rooms: 32
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Questions & Answers

Questions? Get answers from Palace Inn and Suites - Willowbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get as far away from the office as you can to try and hear less of the door open and close noise”
BroncosMom, 19 Apr 2013 | Read review
“Stay at the one on Hilcroft.”
JoshS499, 26 Nov 2012 | Read review
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