Embassy Suites by Hilton Houston Downtown
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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What you can expect during your stay
- All linens sanitised in high-temperature wash
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitiser available to guests & staff
- Stay-at-home policy for staff with symptoms
- Regularly sanitised high-traffic areas
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Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Embassy Suites by Hilton Houston Downtown
Updated 10/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#54 of 602 hotels in Houston
Location
Cleanliness
Service
Value
GreenLeaders Gold level
Daily Mandatory Charge will be added to the room rate and includes: $2.00 Downtown District Fee The Embassy Suites Houston Downtown is an urban high-rise, all-suite hotel close to the Discovery Green Park, and is just steps away from the George R. Brown Convention Center, Houston Astros' Minute Maid Park, Houston Rockets' Toyota Center, the Houston Pavilions, Park Shops, and close to the 2nd largest theater district in the U.S. Embassy Suites Houston Downtown is Houston's first LEED Certified hotel in the downtown district and features: • Atrium Lobby and Water Features • Roofscape Pool and Spa • HSIA / WIFI throughout entire hotel • 24 Hour Fitness Center by PreCor® • FREE Cooked to order Breakfast • FREE Evening Manager's Reception • On-site Valet Parking • Courtesy Shuttle to downtown destinations • 24 Hour Embassy BusinessLink™ Business Center with Quick Charge Station • Gift shop with fully stocked pantry items • Covered Valet parking only at the very competitive fee of $48.00 plus tax. We are Pet friendly. there is a onetime non-refundable fee of $125.00 up to 50lbs.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Paid private parking on-site
Wifi
Paid wifi
Hot bath
Rooftop pool
Outdoor pool
Heated pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Room service
Safe
Microwave
Refrigerator
Flatscreen TV
On-demand films
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Park View
Languages Spoken
English, Spanish
Location
Full view
96Great for walkers
Grade: 96 out of 100
77Restaurantswithin 0.5 km
13Attractionswithin 0.5 km
1669Reviews28Q+A100Room tips
Reviews
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+1
I recently visited Houston for business travel in which I took my family( husband and two children) along. We arrived earlier than expected, therefore, requested and paid $25 for an early check in. The first room (17th) floor was terrible! It was dusty and dirty. There was a very questionable stain on the pull out couch and writing on the walls. The bathroom shower door appeared to have not been cleaned and there were still soaps from a previous stay. The carpet was also in very bad condition and had multiple stains. I asked to be moved and was offered the room right next door. This room also had stains on the pull out couch and even worse stain on the carpet from what appeared to be a blue drink or slurpee. Both rooms had very odd skunk like smells. The third (3rd floor) and final room we were offered was average but appeared to be cleaner than the other two. Carpet contained multiple stains and rooms are very dated and old with damaged furniture. There were no sheets for the pull out bed, only a old itchy blanket. When I asked for sheets I was brought three fitted sheets. We often took the stairs as the elevators took very long. There was trash and trays of food left for days. When we addressed it, we were told staff are allowed to eat there. Does that mean trash can be left as well? Front desk staff were not very friendly and forcibly empathetic. We will not return!…
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Date of stay: June 2022Trip type: Travelled on business
Helpful
Hotel's Favourite
I’m giving this hotel a 5 star because the staff was very friendly and helpful. The hotel is a little dated, and needs some upgrading, but the service made up for it. The breakfast was very good, with plenty of choices.
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Date of stay: July 2021
Value
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Helpful
We stayed here for the NRA annual meeting of members. The hotel was very convenient to the downtown convention center and allowed us to walk to the show every morning. There are plenty of restaurants very close by so dining is easy and enjoyable. I took a couple of walks near the hotel in the early morning just to get a little exercise, very nice area. The highlight was checking in and dealing with hotel staff. They were all so helpful and polite. Great representatives of the hotel. The area outside the hotel was very loud, we could hear music up until about 11 pm. Then it quieted down. We had a wonderful stay and highly recommend this hotel
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Date of stay: May 2022Trip type: Travelled as a couple
Room Tip: Try and stay in the upper floors. It's very loud at night outside and you can hear it
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Helpful
Response from Nicole Brown, Guest Services / Front Office at Embassy Suites by Hilton Houston Downtown
Responded 4 weeks ago
Thank you for taking a moment to share your experience. As a Hilton member your feedback is extremely important to us. I am happy to hear you found the Embassy Suites Hotel and staff to your liking. We look forward to welcoming you back to our hotel in the future. Our goal is to make your stay better and brighter
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I cancelled my booking in March for a supposed stay in June but just last week i received messages from my bank that there are several attempts to charge my card in diff amounts. I had to block my card!
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Date of stay: May 2022
Value
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Helpful
Response from Nicole Brown, Guest Services / Front Office at Embassy Suites by Hilton Houston Downtown
Responded 10 May 2022
Thank you for your non-stay survey. Hilton Technology has been advised of the system error and is working to ensure this doesn't happen again.
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We chose this hotel because we knew of the suite layout, and on their site that they were pet friendly. When we were checking in a manager named Nicole tried to charge us $125 non refundable fee for our small dog. When we pointed out that that their TripAdvisor page said nothing about a charge for pets they were forced to give us our room. This manager remained extremely rude throughout our stay, and made it very uncomfortable. The room also did not have a night latch , which should be the easy fix. This is not up to Embassy suites standards. Don’t stay here if you have another option.
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Date of stay: February 2022Trip type: Travelled with family
1 Helpful vote
Helpful
Response from Nicole Brown, Guest Services / Front Office at Embassy Suites by Hilton Houston Downtown
Responded 7 Apr 2022
I am sorry to hear that your stay was less than perfect. Since our opening we have always had a pet policy and a fee. This is clearly on our website. Please note it also says Valet parking on Trip Advisor website for the hotel, but the price doesn't show unless you click directly on the link. It is the same for the pet. The same fee is applied for all pets and is not based upon the size. Irregardless, thank you for staying with us and my sincere apologies for any misinformation.
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+1
Good hotel near to the George R Brown Convention Center. Pros: - very good breakfast buffet with plenty of hot items including ordered to made Omelet. I heard this is signature of Embassy Suites. - large rooms (suites) with separated bedroom and living room. With 2 TV's. - free wifi and speed is fast. - near the convention center - near various restaurants - safe neighborhood Cons: - dirty hand towels and also trash can be seen in hallways - did not have 24 hour room service (food). Depended on restaurant on 1st floor which closes at 10PM - had problems with my keys (intermittently working)
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Date of stay: March 2022Trip type: Travelled on business
Value
Cleanliness
Service
Helpful
Response from Nicole Brown, Guest Services / Front Office at Embassy Suites by Hilton Houston Downtown
Responded 7 Apr 2022
Thank you for your survey. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team, in order to provide a better experience in the future. Thanks again for your feedback!
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Stayed at this hotel during a conference. Awesome location to the convention center. The complimentary breakfast was delicious. Great omelettes. Will definitely book here the next time I’m in Houston.
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Date of stay: March 2022Trip type: Travelled on business
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Helpful
Response from Nicole Brown, Guest Services / Front Office at Embassy Suites by Hilton Houston Downtown
Responded 11 Apr 2022
Thank you very much for sharing your experience with us. We appreciate the kind words in regard to our breakfast! We will make sure to share this with them and commend them for their excellent service. We look forward to your return! Thank you again for staying with us!
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The staff are courteous but the room was dirty with stains in the carpet, splash of coke on the door and a piece of wire was in the restroom outlet. The mattress needs to be replace and the paint in the ceiling of the shower was coming off.
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Date of stay: March 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Nicole Brown, Guest Services / Front Office at Embassy Suites by Hilton Houston Downtown
Responded 7 Apr 2022
Thank you for staying with us. We appreciate your honesty as we look for reviews to provide insight and constructive feedback regarding our hotel’s service and amenities to better our guest experience. We welcome any additional comments or suggestions you would like to share. If you return to our area, we hope you’ll stay with us again.
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Stayed for 5 nights and asked for room to be cleaned 2 of twice. Room was never cleaned the entire time while I was there. The room and the breakfast were OK but for being in downtown Houston and the price that I paid it was a disappointment
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Date of stay: March 2022Trip type: Travelled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Nicole Brown, Guest Services / Front Office at Embassy Suites by Hilton Houston Downtown
Responded 7 Apr 2022
Thank you for your survey. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team, in order to provide a better experience in the future. Thanks again for your feedback!
Read more
Bathroom door would not stay open, shower was hard to turn off and on (needed a new washer or something), dirty carpet evident from barefoot prints and shoe prints in bathroom. The maintenance issues were reported to the front desk the first morning we were there, but never fixed (we were there 3 nights). Great location right across from convention center and Discovery Green park, and great views. Nice people at front desk and housekeeping.
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Date of stay: January 2022
Location
Cleanliness
Service
Room Tip: High floor
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Helpful
Response from Nicole Brown, Guest Services / Front Office at Embassy Suites by Hilton Houston Downtown
Responded 7 Apr 2022
Thank you for your survey. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team, in order to provide a better experience in the future. Thanks again for your feedback!
Read more
PRICE RANGE
$190 - $264 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
embassy suites houston downtown hotel houston
LOCATION
United StatesTexasTexas Gulf CoastHoustonDowntown
NUMBER OF ROOMS
262
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Claim Your Listing Frequently Asked Questions about Embassy Suites by Hilton Houston Downtown
Which popular attractions are close to Embassy Suites by Hilton Houston Downtown?
Nearby attractions include Magic, Music, & Mayhem (0.2 km), Brazos Bend State Park (0.1 km), and Discovery Green (0.2 km).
What are some of the property amenities at Embassy Suites by Hilton Houston Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Embassy Suites by Hilton Houston Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Embassy Suites by Hilton Houston Downtown?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Embassy Suites by Hilton Houston Downtown?
Yes, paid private parking on-site, paid public parking nearby, and valet parking are available to guests.
What are some restaurants close to Embassy Suites by Hilton Houston Downtown?
Conveniently located restaurants include Phoenicia Specialty Foods, Xochi, and Pappas Bros. Steakhouse.
Are there opportunities to exercise at Embassy Suites by Hilton Houston Downtown?
Yes, guests have access to a pool and a fitness centre during their stay.
Is Embassy Suites by Hilton Houston Downtown located near the city centre?
Yes, it is 0.5 km away from the centre of Houston.
Are any cleaning services offered at Embassy Suites by Hilton Houston Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Embassy Suites by Hilton Houston Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Embassy Suites by Hilton Houston Downtown offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.