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Hampton Inn Houston-Brookhollow

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#135 of 497 Hotels in Houston
Certificate of Excellence
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Hampton Inn Houston-Brookhollow
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272 Reviews from our TripAdvisor Community

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There are newer reviews for Hampton Inn Houston-Brookhollow
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Showing 266: English reviews
Cincinnati, Ohio
Reviewed 12 September 2016

Staff here is very friendly and helpful. The hotel could use a little updating. Area is under massive construction making it a little difficult to get around. Good choices for restaurants in the area.

Review collected in partnership with Hampton
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Helpful?
Thank Pam A
Reviewed 10 September 2016

Miss D is awesome! She is such a joy and knows how to treat people special. I couldn't believe she and another staff member remembered me from over a year ago. That is incredible! Ms. D takes pride in her job and makes everyone feel welcomed! The location was near the office I was going to, but there currently is...

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Thank joanbM1202WY
Weslaco, Texas
Reviewed 6 September 2016

Don't miss Ms. D at breakfast. She'll assure you have a great start to your day. Complimentary Breakfast is very tasty with several options, not to be missed. This is a great location. Rooms are always clean and comfortable.

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Thank Angie C
Reviewed 4 September 2016 via mobile

First thing I noticed when I walked in was the friendliness of the staff that's the only reason in deserve a star, other than that first thing I noticed when I walked to the room was the humidity and the smell of the carpet, I walked in and there was a small roach on the lamp that was left on...

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Helpful?
Thank Pedram K
Anas K, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Pedram K, Thank you for sharing your experience with us. While it is flattering to know our staff was hospitable and friendly. It is disappointing to hear your stay was not up to par with our standards. For that I apologize for our shortcomings. We do take our guest comments seriously, and we have addressed those issues with our...

Baton Rouge, Louisiana
Reviewed 28 August 2016 via mobile

This is the hotel we stay at when visiting family in Houston. Our room was very clean and the staff was attentive. They have a hot breakfast in addition to the standard continental hotel breakfast. There is a pool and an exercise room. They also have passes to a larger gym if you need it.

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Helpful?
Thank TheDequeants
San Antonio, Texas
Reviewed 21 August 2016

The rooms were very roomy and clean. The staff were very helpful in getting us what we needed. Check in was hassle free. Breakfast was really good. Loved the adjoining rooms which made it a much more comfortavle stay for my mom and kids.Would definitely recommend this hotel.

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Thank Aallmom
Atlanta, Georgia
Reviewed 18 August 2016

Service was generally good and the staff were very friendly, but the hallway was dim and didn't smell very good. The room definitely smelled damp and moldy. The whole place seemed like it was lacking both light and air movement.

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Helpful?
Thank fanitajames
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Guest, We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for any inconvenience you may have experienced. We want you to know that the comments we receive from our guests are taken very seriously and your suggestions will help us to better improve. We do hope the next time...

Lawrenceville, United States
Reviewed 12 August 2016

The hotel and room were average. Staff was very friendly, answered my questions and came to my rescue when some flying ants decided to pay me a visit. This was nice particularly as I was traveling solo.

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Helpful?
Thank Terrie G
Rosie R, General Manager at Hampton Inn Houston-Brookhollow, responded to this review

Dear Terrie G. - Thank you for taking the time to provide your valuable feedback for your most recent stay at the Hampton Brookhollow. Your comments will be shared with every member of our team and as I am sure they will appreciate a "Job well done." Our staff takes great pride in consistently offering an exceptional experience to our...

Midland, Texas
Reviewed 11 August 2016

Dangerous parking lot. Car broken into and the staff didn't seem to care about my issues or assist with making sure if my vehicle was damaged. I will never stay there again. Poor customer service from general manager.

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Thank C1364WJscotts
Milano, Texas
Reviewed 6 August 2016 via mobile

Nice hotel with a variety of restaurants nearby. LOTS of construction in the area so be warned it's not super easy to get around. The hotel itself is clean and well kept. We had two rooms and both were up to Hampton Inn standards. Staff was helpful and courteous. Price was good for the location. Breakfast was the usual fare,...

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Helpful?
Thank fallonsmom

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Hampton Inn Houston-Brookhollow is located off Highway 290, near the Sam Houston Tollway and Highway 610 in the center of the Northwest Business District, with easy access to all major freeways. There’s plenty to do on this Houston hotel’s doorstep – we’re 15 minutes from the Galleria shopping district, George R. Brown Convention Center, Sam Houston Racepark, Memorial Park, BaseBall USA, Lakewood Church and Rice University. Come enjoy our free high-speed internet and breakfast when you stay with us. ... more   less 

Additional Information about Hampton Inn Houston-Brookhollow

Address: 12909 Northwest Fwy, Houston, TX 77040-6303
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 4,843 - ₹ 10,299 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hampton Inn Houston-Brookhollow 2.5*
Number of rooms: 81
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Also Known As:
Hampton Inn - Brookhollow Hotel Houston
Hampton Inn Houston
Houston Hampton Inn
Hotel Style:
#62 Family Hotel in Houston
#64 Business Hotel in Houston
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Questions & Answers

Here's what travellers have asked, with answers from Hampton Inn Houston-Brookhollow staff and other travellers.
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Questions? Get answers from Hampton Inn Houston-Brookhollow staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The pool is on the even side room numbers, so if you're on the second floor with higher even numbered rooms, it could be loud in summer.”
 of 5 bubbles 666lisav, 14 Jul 2016 | Read review
“Book directly through the hotel and quote them your booking agent; most likely they will offer the same rate.”
 of 5 bubbles ChristineBlair503, 6 Jul 2016 | Read review
“I was on the third floor”
 of 5 bubbles robertaK9613PA, 13 May 2016 | Read review
“Check for discount prices. I paid $74 per night.”
 of 5 bubbles TFranklin601, 26 Apr 2016 | Read review
“choose furthest from adjacent tollway”
 of 5 bubbles 587garyn, 4 Dec 2015 | Read review
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