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Hilton University of Houston

533 reviews
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Traveller (61)
Room & Suite (37)
Dining (4)
Overview
  • Excellent56%
  • Very good26%
  • Average8%
  • Poor7%
  • Terrible3%
Travellers talk about
Free Wifi
Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Suites
3.5 Star Hotel
All hotel details
Offers from Hilton University of Houston
Special Offer: Double Points, Every Stay
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (533)Write a Review
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All reviewscollege campustraining hotelhospitality programstudent rununderground parkingfootball gamegreat hoteljunior suitefitness centerroom serviceexcellent staygreat roomeasy accesswould definitely stay here againpleasant stayfront desk staffbusiness trip
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11 - 15 of 521 reviews
Reviewed 7 December 2017

This is a hotel that looks nice, but from the start nothing worked correctly. Immediately had to be switched to another room due to HVAC loudness. Phone in the room never worked correctly. There was no fridge (small thing, but still). Worst, was the wifi...More

Thank Zenlibrarian
Response from HOUUH, General Manager at Hilton University of HoustonResponded 7 December 2017

We are sorry we were not able to provide you with the quality of services you deserve. We are always looking for ways to improve our customer experience therefore your feedback is of great value to us. Thank you again for your feedback and we...More

Reviewed 6 December 2017

I wasn't really pleased with my experience. I was told to join the Honors member because it was a little cheaper then not being one, but they didn't tell me that breakfast wasn't included. I was also not told that I would have to pay...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Jessica R
Response from HOUUH, General Manager at Hilton University of HoustonResponded 7 December 2017

We truly regret that your recent stay with us was not to your satisfaction, and we do apologize for not having met your expectations. We do thank you for bringing your concerns to our attention and we will address their proper resolution. Respectfully

Reviewed 5 December 2017

Came to relax before a big test on campus the next morning ... enjoyed a nice meal with good service in the restaurant and room service for breakfast had a mix up made right. Beautiful, clean rooms. Great, helpful staff. Highly recommend!

Review collected in partnership with Hilton Hotels & Resorts
Thank HollySW
Response from HOUUH, General Manager at Hilton University of HoustonResponded 7 December 2017

Thank you very much for your kind comments. We are delighted to know that your stay was an excellent one. We truly look forward to your next visit and to allow us the opportunity to serve you!

Reviewed 2 December 2017

Stay at Hilton at university of Houston, suboptimal. Rude staff, way to expensive for the services provided, worst Hilton experience ever. I will never stay at this hotel again, and I would avoid it at all cost.

Review collected in partnership with Hilton Hotels & Resorts
Thank UnsatifiedGuest
Response from HOUUH, General Manager at Hilton University of HoustonResponded 7 December 2017

We truly regret that your recent stay with us was not to your satisfaction, and we do apologize for not having met your expectations. We do thank you for bringing your concerns to our attention and we will address their proper resolution. Respectfully

Reviewed 2 December 2017

we went to attend a softball camp at the University of Houston and this hotel was not only convenient but also very nice with good service. The food at Eric's was delicious and the dishes were very well presented.

Review collected in partnership with Hilton Hotels & Resorts
Thank claudiagL2220EU
Response from HOUUH, General Manager at Hilton University of HoustonResponded 7 December 2017

Thank you very much for your kind comments. We are delighted to know that your stay was an excellent one. We truly look forward to your next visit and to allow us the opportunity to be of service!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Room Service
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Pool
Details
Price range
US$ 162 - US$ 288 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Romantic Hotel in Houston
#23 Business Hotel in Houston
#46 Family Hotel in Houston
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 162 - US$ 288 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#22 Romantic Hotel in Houston
#23 Business Hotel in Houston
#46 Family Hotel in Houston
Room types
Suites, Non-Smoking Rooms
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Traveller (61)
Room & Suite (37)
Dining (4)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Ricky S
3 November 2017|
AnswerShow all 3 answers
Response from HOUUH | Property representative |
It is 15 miles (Southwest) from the campus via Interstate 69.
1
Vote
Mr0fficial
23 August 2016|
AnswerShow all 2 answers
Response from HOUUH | Property representative |
We do not offer extended stay, since our facility and services are designed for Transient and leisure travelers.
0
Votes
Courtney W
20 November 2015|
AnswerShow all 3 answers
Response from HOUUH | Property representative |
Our guests have the advantage of the nearby Campus Recreation and Wellness Center (complimentary to our guests), which is conveniently located to the hotel. The Wellness Center boasts a total of 264,000 square feet facility... More
0
Votes
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123
Room Tips
"Secure a suite room on one of the upper floors. Very quiet and well kept."
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"Beware - some rooms have non-functioning thermostats that blow loudly ALL THE TIME - ask to switch rooms if..."
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"Make sure your key works"
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"I always attempt to secure a room on the upper top floor for quietness."
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