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BEST WESTERN Heritage Inn

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124 Reviews from our TripAdvisor Community

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Showing 116: English reviews
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Midland, Texas
Reviewed 3 days ago NEW

Nice Hotel, but not the most intriguing location in the Houston area. The Hotel staff was wonderful. The rooms are really nice and comfortable beds. I only have 2 complaints. The breakfast was not so good and the Location. In a somewhat busy ghetto area.

Review collected in partnership with Best Western
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Helpful?
Thank carlosw66
Edmonton
HOTEL’S FAVOURITE REVIEW
Reviewed 22 August 2016

After having just seeing 3 games in Arlington a few days earlier it was now time to watch some ball in Houston. The hotel definately met all of our needs and was close enough to any shopping that we wanted to do. Lots of freeways and traffic to the Minute Maid Ball Park but we managed to get back and...

Review collected in partnership with Best Western
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Helpful?
Thank Ron S
About Hotel's Favourite Review
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Please let me thank you for staying with Best Western Heritage Inn. it is certainly a pleasure to know that you were satisfied with our hotel and enjoyed your stay with us to the fullest. We hope to see you soon in the near future. Thank you so much for your review.

Corpus Christi, United States
Reviewed 1 week ago

Poor location, gated parking for "security", blow-dryers have to be requested through executive housekeeping, unskilled customer service clerks. Hair in our bathtub from previous check out, odd tv remote that was not user friendly, no welcome binder for restaurants or fun things to do in the area...just a very poor, poor experience.

Review collected in partnership with Best Western
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Helpful?
Thank 228victoriai
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Guest, Thank you for taking the time to complete our survey online regarding your recent stay at our hotel. Thank you for sharing your concerns. I am sorry that our hotel did not meet your expectations. I hope you will give us the opportunity to better serve you at Best Western Heritage Inn. Thank you for staying with...

Houston, United States
Reviewed 2 weeks ago

This hotel is useful for businessmen. This is not the city but it is close. The hotel is on the way from Galveston to Houston. Pool was small, but was clean, too. The small Mexican restaurant next to this place was surprisingly good.

Review collected in partnership with Best Western
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Helpful?
Thank kwangsunk2017
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Customer, Thank you for staying with Best Western Heritage Inn. We are very pleased to know that you enjoyed your stay with us. Thank you for taking the time to respond to our survey. we are so glad that you had a very enjoyable stay with us. We hope to see you again in the near future. Sincerely,...

Austin, Texas
Reviewed 2 weeks ago

People will walk into your room, money came up missing so it was an inside job, we were overcharged and I was unable to reach a manager and could not get it resolved until I left. We felt unsafe and not taken care of

Review collected in partnership with Best Western
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Helpful?
Thank jasminec338
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Customer, Thank you for taking the time to respond to our survey, it is very important to us and our staff for you and our future residents to enjoy our stay at all times with us. Please let me apologize. These comments will definatley be discussed with our staff immediatley, so that this will not be an issue....

Baton Rouge, LA
Reviewed 3 weeks ago

OK, really wasn't expecting much since hubby paid and got this hotel on Priceline. Man, was I surprised! Beautiful, clean updated rooms. First time I didn't wake up with a back ache in MONTHS! Fantastic mattresses; great weekend of sleep! NOTHING sub-par about this experience.

Review collected in partnership with Best Western
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Helpful?
Thank elleng934
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Dear Valued Customer, We appreciate your comments regarding your recent stay at our Best Western Heritage Inn, Houston, Tx. It is a pleasure to hear positive feedback, like yours, it is always an encouragement to us and all our staff members, as we continuously strive to improve the quality of our services. We are glad to knw that you had...

Clinton Township, Michigan
Reviewed 10 January 2017

Our check in was a hassle, as they tried to charge me a second time. The hotel hit our credit card for $100 dollars to cover "amenities" but couldn't tell me what they were! The bed was hard as a rock, but the pillows weren't bad. Carpet throughout needs to be changed!

Review collected in partnership with Best Western
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Helpful?
Thank rshaffer6403
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank for staying with us at Best Western Heritage Inn. We appreciate you taking the time to tell us about your recent experience with us. I am sorry that your experience did not meet your expectations. I hope you will give us the opportunity to better serve you. Sincerely, Jen Gandhi General Manager Best Western Heritage Inn

Dallas, Texas
Reviewed 29 December 2016

I stayed in other best western before. But this one is very disappointing. There is gum on the ground and many bugs in the bathroom. The bathtub was clogged, and we changed to another room. Both rooms had many bugs.

Review collected in partnership with Best Western
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Helpful?
Thank 268ariellet
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for staying with Best Western Heritage Inn. We appreciate you taking the time to complete our online survey. On behalf of our entire staff, I would like to apologize for the inconvenience that you had during your stay with us. We will use your feedback to ensure a better experience o for our future guests. Regards, Jen Gandhi...

Houston, United States
Reviewed 29 October 2016

This is one of the worst hotel experience I had. Our room was beyond dirty. The bathroom was not cleaned at all. I called front desk. No one picked up the phone. I went there and explained the situation. I told her that towels are all around the place in bathroom and the bathroom was not cleaned. Someone didn't even...

Review collected in partnership with Best Western
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Helpful?
Thank Anastasia C
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for staying with us. First and foremost; please let me apologize on behalf of Best Western Heritage Inn and staff members for any inconvieance during your stay with us. We thank you for your review.

Baltimore, Maryland
Reviewed 18 October 2016 via mobile

I would not recommend this hotel to any one, under any circumstances. The pool was closed, the gym is way under par, the breakfast was terrible and they were out of coffee 2 out of the 4 days I was there, the staff at the front desk were always looking down at their phone and you could hardly get there...

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Helpful?
Thank Chris R
JEN G, General Manager at BEST WESTERN Heritage Inn, responded to this review

Thank you for taking time out of your busy schedule to send us your feedback regarding your stay with us at Best Western Heritage Inn. Your comments will be shared with my staff and we will all take immediate corrective action. Please accept my apologies for any inconveniences you experienced. Sincerelym Jan Gandhi Best Western Heritage Inn

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
  • Room Service
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Close to refineries, the port and downtown Houston, guests stay in a prime location when choosing our Houston hotel.Are you looking for great hotel amenities and a convenient location close to everything? Your BEST WESTERN Heritage Inn delivers everything you need for a fantastic getaway. With easy access to all major highways, business and leisure travelers alike can quickly get to their destinations. Whether it’s an event at the Reliant Park and Stadium or a meeting at the Chevron Refinery, we understand that “real estate” plays a key role in your trip.Hotels in Houston, TX are revered for southern hospitality, and we set the bar high here. If you’re here for an event at the George R. Brown Convention Center in downtown, our helpful staff members are happy to go above and beyond to make sure the big day is enjoyable. Simply ask, and we’ll do everything possible to make your stay even better.Your Best Western Houston is designed with comfort in mind. The Toyota Center is seven miles away, and the property features a business center, fitness center, free Wi-Fi in the hotel and large rooms so you can really spread out and feel at home. Enjoy 37-inch and 42-inch LCD TVs in your quiet, spacious room and a free, full hot breakfast every morning. Nothing starts the day like endless hot waffles, flaky pastries, a selection of yogurts, cereal and fruit, and of course 100% Arabica coffee.Interior corridor access and free gated parking make loading and unloading easy. Business travelers in town with Exxon Refinery, Lyondell Chemical, Holt Caterpillar and many other area companies know they’ll be catered to at our Houston hotel. Plus, with the Minute Maid Park nearby where the Houston Astros play, it’s also easy to squeeze in a game or two on any trip.Reserve an oversized room at BEST WESTERN Heritage Inn for a fun, easy vacation! ... more   less 

Additional Information about BEST WESTERN Heritage Inn

Address: 10521 East Fwy, Houston, TX 77029-1926
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 5,630 - ₹ 8,184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — BEST WESTERN Heritage Inn 3*
Number of rooms: 62
Reservation Options:
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Also Known As:
Best Western Heritage Hotel Houston
Best Western Houston
Houston Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Heritage Inn staff and other travellers.
1 question
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Questions? Get answers from BEST WESTERN Heritage Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay away from the side doors. One who stayed was complaining about it.”
 of 5 bubbles ccbeachcouple, 30 Apr 2016 | Read review
“Hotel is terrible...do not stay here.”
 of 5 bubbles Jennifer8080, 25 Jan 2016 | Read review
“Back side, away from the IH10”
 of 5 bubbles alexanderbW1274DO, 14 Nov 2015 | Read review
“Rooms facing the back parking or the pool are away from the highway and quieter.”
 of 5 bubbles Benny1022, 13 Jun 2015 | Read review
“Make sure to get a room at the back of the hotel”
 of 5 bubbles 72traveler408, 22 Oct 2013 | Read review
5 of 5