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Extended Stay America - Houston - I-10 West - Citycentre

Overview
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11175 Katy Fwy, Houston, TX 77079-2102 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Family Rooms
Kitchenette
2.5 Star accommodation
Additional information
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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (59)
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58 results
Traveller rating
26
7
13
4
8
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LanguageEnglish
26
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13
4
8
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1 - 5 of 58 reviews
Reviewed 5 October 2018 via mobile

Unfortunately this place is awful. It's dated, it's dirty, and the front desk staff, she was awful. Front desk - she didn't even greet us. She took forever to check us in, and she didn't even tell us our room number. The room is dated...More

Date of stay: October 2018
Thank Dawn D
Response from 00esa, Manager at Extended Stay America - Houston - I-10 West - CitycentreResponded 5 October 2018

Dawn, please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future....More

Reviewed 10 September 2018

My gf and I initially checked in for a four-day stay (until Fri till Mon 11am), and made the reservations online. We then (while on a city bus Sunday at 2:18 pm) called what I believe to be the front desk of the actual location...More

Date of stay: September 2018
Thank Kevin C
Response from 00esa, Manager at Extended Stay America - Houston - I-10 West - CitycentreResponded 11 September 2018

Kevin, we sincerely apologize for falling short of your expectations and for not providing you with an exceptional stay. This is not the impression we like our guests to leave with. Your feedback as a valued guest is taken seriously and will be used as...More

Reviewed 5 April 2018

Clean hotel and room, bathtubs also clean customer service did great. I would recommend coming back here to this location again. Good reasonable price for a room here at stayAmerica. This will be my place to come back.More

Review collected in partnership with Extended Stay
Date of stay: March 2018
Thank yvettemtz20
Response from 00esa, Manager at Extended Stay America - Houston - I-10 West - CitycentreResponded 6 April 2018

Yvette, thank you for choosing to stay at Extended Stay America. We are glad to know you loved the convenience of our location and were impressed with the service provided by our courteous associates. We appreciate you recommending us and look forward to welcoming you...More

Reviewed 1 April 2018

I didnt plan on staying but it was wonderful i stayed for a month and now i am going to live here ... and extended stay made it even better! felt like my own apartment! I became friends with secruity guy and so it was...More

Review collected in partnership with Extended Stay
Date of stay: February 2018
Thank Jecorum
Response from 00esa, Manager at Extended Stay America - Houston - I-10 West - CitycentreResponded 2 April 2018

Jeco, thank you so much for the awesome review of Extended Stay America. We are glad everything went well during your stay and that you were impressed with the service provided by our courteous associates. It was a pleasure having you as our guest, and...More

Reviewed 18 January 2018

For the title of this location, "City Centre" the property is not reflective of that area. The staff are friendly, although 1 overnight person was noted wrapped in a blanket and scarf on her head. My mattress has stains, stovetop has only 1 working side,...More

Review collected in partnership with Extended Stay
Date of stay: January 2018
Thank Chauntelle L
Response from 00esa, Manager at Extended Stay America - Houston - I-10 West - CitycentreResponded 19 January 2018

Chauntelle, thanks for being a guest at our hotel. Although you liked the comfort certain aspects of our hotel, we apologize for the inconvenience you had while being here. Your feedback is of utmost importance, so it has been discussed with our housekeeping and maintenance...More

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About
Description
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those More guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Air Conditioning
Laundry Service
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Wheelchair Access
Pool
Beachfront
Restaurant
Bar/Lounge
Fitness Centre with Gym / Workout Room
Room Service
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
110
Price range
US$ 58 - US$ 73 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stayamerica Houston-Katy Freeway Hotel Houston
,
Extended Stay Houston
,
Houston Extended Stay
Location
United States > Texas > Texas Gulf Coast > Houston
Hotel class
Contact Information
Room types
Kitchenette, Non-Smoking Rooms, Family Rooms
Number of rooms
110
Price range
US$ 58 - US$ 73 (Based on Average Rates for a Standard Room)
Also Known As
Extended Stayamerica Houston-Katy Freeway Hotel Houston
,
Extended Stay Houston
,
Houston Extended Stay
Location
United States > Texas > Texas Gulf Coast > Houston
Photos
Traveller (1)
Room & Suite (13)
Dining (1)
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Questions & Answers
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Room Tips
"Choose a room at another hotel/motel. That's your only sure bet."
kevincL988LT
10 Sep 2018
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"Free parking, Quiet rooms, Kitchenette, Friendly staff at front desk."
domingon254
17 Sep 2016
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"Take room on second floor"
Mohit14
25 Feb 2015
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"If you are in and out a lot during the day or night and have occassional laundry to do, I would recommend..."
TedS855
10 Feb 2013
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