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Wyndham Garden Houston Willowbrook

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102 Reviews from our TripAdvisor Community

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There are newer reviews for Wyndham Garden Houston Willowbrook
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Showing 97: English reviews
Mission, Texas
Reviewed 6 August 2016

Review collected in partnership with Wyndham Hotel and Resorts
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Helpful?
Thank Guy D
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Reviewed 3 August 2016 via mobile

Upon entering, the staff was welcoming and the room was nice. However, once we needed something we became an inconvenience to the entire staff. Simple requests such as clean towels, trash removed, dish detergent which they did not have so we requested clean dishes. Basic daily housekeeping things we had to ask for. We were told they were too busy...

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Helpful?
Thank Chris K
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

I'm so very sorry that you had a bad expereince when staying with us. Please except my humble apologies. We want everytime to be the best time possible when staying with us. I will go over your comments with my staff, so we can definitely improve on these issues. Again, please except my humble apologies. Sincerely, Chris

Reviewed 28 July 2016 via mobile

My stay was a last minute decision. The hotel is adequate by all means. The price is very reasonable and my room was clean. Reception this night I checked in clerk was friendly, quick, well mannered and helpful. The bat back made nice Bloody Mary drinks and was very friendly.

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Helpful?
Thank LorenM4703
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

We appreciate you making your last minute decision to stay with us. I'm very happy that your stay was enjoyable and the rooms were nice and clean. I will pass that on to the housekeeping staff. Very glad you had a nice drink in the bar as well. Please come back and give us any opportunity were your in Houston....

Reviewed 27 July 2016

Cori Cato was super duper helpful. We have a group of athletics coming to the area for the Junior Olypmics and we needed 10 rooms. I contacted Cori and she got to work immediately. She was attentive to our needs and we have many, many changes. She was able to accommodate us still. She went above and beyond she was...

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Helpful?
Thank Stephanie W
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you so much for your wonderful comments. Were definitely lucky to have Cori on the team. I'm so glad the she was able to take of all the changes and hope you enjoy your stay. I will let her know you were very happy with her and I'll make sure she is appreciated. Please let us know if you...

Reviewed 22 July 2016 via mobile

We checked in late, and the guy at the counter was so sweet. The bed was comfy, and the room was nice. Fridge wasn't working. Room, and bathroom seemed pretty clean. Has a fitness center. Went over to the pool, and it was clean. The entire area was clean, and fresh. Loved that area!

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Helpful?
Thank Melissa C
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you for taking the time to write us a review. I'm happy that you enjoyed staying with us. Please come back and see us again when you come to town. I'm happy to hear the staff was nice and the rooms were clean. Sincerely, Chris

San Antonio
Reviewed 18 July 2016

Cori Cato went above and beyond to help me with hotel arrangements for my sales meeting. I had several date changes, added people, and changed check in and check out dates several times. Cori was VERY accommodating, very professional, and a total joy to work with. The rooms were clean, breakfast was outstanding, and service at the hotel was impeccable....

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Helpful?
Thank Kathleen P
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you so very much for this outstanding review. I'm so happy to hear that Cori Cato was able to take care of all you needs for your meeting and room reservations. I will definitely recognize her for doing a marvelous job. I will let the housekeeping staff and food & beverage staff know that you were very happy with...

Katy, Texas
Reviewed 14 July 2016

There for business. Went to check in at 3:30p and there was no one behind the desk. She left to get a guest some change. My point is that she was the only one there and we had to wait about 10 minutes to check in. Finally got a room. The carpet was soaked with water around the AC unit....

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Helpful?
1Thank wmld3
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Thank you for letting me know that you had same challenges during your stay. I will get with my staff and get these issues ironed out and working properly. Please accept my humble apologies for these correctable issues. I hope you do come back and give us a chance to serve you again in the future. Sincerely, Chris Vaughn

Saint Louis, Missouri
Reviewed 13 July 2016

We arrived in Houston after 3 days on the road. I was hot and tired and dressed in traveling clothes—shorts and a baggy T-shirt. The desk person was not as hospitable as could be—I think it was the beginning of her shift. Anyway, my plans when I made the reservation in May I told the scheduler that I had 4...

Review collected in partnership with Wyndham Hotel and Resorts
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Thank 747soup
Chris V, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

I'm so very sorry that you didn't have a good experience staying at the hotel. The hotel is 100% none smoking property. We do have areas around the hotel to dispose of the cigarettes. Please except my humble apologies. We definitely want you to have an enjoyable time when staying here. I will reach out to you to discuss these...

Lake Jackson, Texas
Reviewed 30 June 2016

Review collected in partnership with Wyndham Hotel and Resorts
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Thank rpalasota1962
Management response:

A TripAdvisor Member
1 review
Reviewed 19 June 2016

The stay was good and the staff was friendly but they never help me recover my charger it's an expensive one they took my information but they never call me back.

Review collected in partnership with Wyndham Hotel and Resorts
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Thank A TripAdvisor Member
cody o, General Manager at Wyndham Garden Houston Willowbrook, responded to this review

Were very happy to hear that you had a enjoyable time during your stay. I'm sorry that your lost your charger. I will double check to see if we have that item in lost & found. Thank you again for staying with us. Chris Vaughn

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Conference Facilities
  • Room Service
  • Breakfast included
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
Welcome to Wyndham Garden Houston Northwest-Willowbrook hotel! We are proud to be a smoke-free facility. Located in the Technology Corridor of Houston, minutes from Hewlett Packard and only 20 miles from downtown Houston and George Brown Convention Center, the Wyndham Garden Houston hotel offers superb location with exceptional service. We invite you to experience our 155 newly remodeled guestrooms and suites, offering one of the best accommodations in Houston. Essentials for business travelers include a business center, complimentary high-speed Internet access, fitness center, full-service restaurant, & Priority Club Rewards Program. We re also minutes from International businesses, restaurants, and entertainment venues, including several shopping options. Indulge in all-day shopping at Willowbrook and the Galleria Mall. An active day at Aerodome Ice Skating rink and great entertainment at Sam Houston Horse Track is the perfect local venue. Take a trip to space by visiting NASA Space Center or simply relax in Galveston, TX. A visit to the space city is not complete until you catch an Astros game at Minute Maid Park, a Texans game at Reliant Park, a Rockets or Aeros game at the Toyota Center. We re also just 18 miles from George Bush Intercontinental Airport and 30 miles from William Hobby Airport. We re sure you will agree that the Wyndham Garden Houston Northwest-Willowbrookhotel is one of the best hotels around Houston. ... more   less 

Additional Information about Wyndham Garden Houston Willowbrook

Address: 18818 State Highway 249, State Highway 249, Houston, TX 77070-3502
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 5,171 - ₹ 8,836 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Wyndham Garden Houston Willowbrook 3*
Number of rooms: 155
Reservation Options:
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Also Known As:
Holiday Inn Houston Northwest Willowbrook Hotel Houston
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Questions & Answers

Here's what travellers have asked, with answers from Wyndham Garden Houston Willowbrook staff and other travellers.
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Copenhagen, Denmark

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Questions? Get answers from Wyndham Garden Houston Willowbrook staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“for a quilting retreat (beading, scrap booking), check this out. excellent price! great service! great rooms! perfect package.”
 of 5 bubbles pam_of_houston, 6 Oct 2016 | Read review
“Breakfast is the best !!!”
 of 5 bubbles skyechane, 24 Aug 2016 | Read review
“The first floor was very quiet. I slept very well.”
 of 5 bubbles cindym428, 18 Jul 2016 | Read review
“If needing to be near the Katy side of Houston, this is a good option”
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“Find another hotel.”
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