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Extended Stay America - Houston - Northwest

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Extended Stay America - Houston - Northwest
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54 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Northwest
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Showing 52: English reviews
Naples
Reviewed 4 March 2013

Rhianna, front desk is so cheerful and helpful. Area of city is very nice. Looks like fortune 500 business park that is landscaped. Hungry ? Walk to Taco Bell about 1/2 block. There is a sonic next to Taco Bell if you want to drive. Even Taco Bell and Sonic are upscale and landscaped. The room has a large couch,...

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Helpful?
Thank RichardCorbin C
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

I received a copy of your review, and wanted to thank you for such an outstanding review of our hotel. I'm so pleased to hear that the staff was very cheerful and helpful. I am also glad to hear that you enjoyed our rooms with kitchens and sofas for guest to feel like they are at home!! Thank you again...

Reviewed 22 February 2013

The staff is very nice and the rooms are very big. The housekeepers make sure my room is clean and fresh when they do clean my room. Daizha and Sal are very helpful and the other bubbly one at the front desk.

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Helpful?
Thank lonesoldier99
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is...

Atlanta, Georgia
Reviewed 18 February 2013

If you do not have a problem with doing your own housekeeping, this hotel is for you. I have never stayed in a hotel where I had to change my linen and take them down to the front desk to exchange them. This not only applied to the towels, but also to the sheets, WOW! Housekeeping was only available for...

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2Thank Vakween
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. We know that our guests have many lodging...

Reviewed 13 February 2013

Very nice staff and excellent service & hotel I would definitely return for another stay. I would recommend this hotel to all my friends. It was very impressive to have such a comfortable atmosphere. The convenience of having different stores to shop at around the hotel area was a plus also. I think that the manager & staff members must...

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Thank 21,331
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you so very much for your nice review of our property. Whenever I read comments like yours, it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to...

Reviewed 13 February 2013

This is a great hotel i will stay here again and also recommend it to friends and family. The staff or great peoples and latoya have been got to me since I checked making sure I have everything I need.

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Thank CedricJordan
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

It was very kind of you to take the time to publish such a positive review of your stay. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of...

Houston, Texas
Reviewed 2 February 2013

I just stayed at this hotel for three days and could not take it anymore and left. I didn't even stay the whole night my last night there. There where huge roaches in the hall, and my room had fleas and roaches. This place must be a hot spot for drugs, cause they have major traffic coming and going all...

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1Thank L D
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for taking the time to make us aware of your experience. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Let me assure you that your experience is...

Houston, Texas
Reviewed 30 January 2013

We are halfway through our stay and, thus far, our overall experience at ESA has been excellent.The location is convenient to our daughter's home, and to all of the locations we want to visit in Houston. The staff is always helpful, and is always quick to respond to our requests. LaTonya, the hotel manager, is always available to help us....

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Thank george v
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

I would like to personally thank you for taking the time to write such wonderful things about your experience. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is...

Arlington, Texas
Reviewed 30 January 2013 via mobile

I'm not big on extended stay hotels. Got this hotel on Priceline for a good rate and it was 2.5 stars with high ratings so I took it. Certainly don't think it deserves the high ratings that it has. Funky smell in the hallway (think nursing home) and even the smell of weed as we came in at nite in...

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Thank BrianTheTraveler77
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for taking the time to make us aware of your experience. You have my most sincere apologies that your stay wasn't totally enjoyable. We understand that you have many lodging options, so we strive to set ourselves apart from the competition by offering clean, comfortable suites at an affordable price. We know that a comfortable bed is our...

Dallas, Texas
Reviewed 19 January 2013

We just stayed here for three days and it was horrible. My wife and I where on the first floor and for three days there was so many people going in and out of the room above us. All night and all day dirty looking people coming in and out. There was so much noise coming from the lobby, I...

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1Thank xien n
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for taking the time to review your recent stay. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am. I am eager to respond to your issue. Please know that we strive to provide our guests with a relaxing home away from...

Reviewed 14 December 2012

Been here since June 2012. Staff is very friendly and goes out of the way to make sure my stay is pleasant. First impressions are important and the cleanliness of the outside and inside are always kept up. I just can't say enough about the whole staff. You can tell by their upbeat attitude that they truly enjoy coming to...

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Thank Billisgod
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for taking the time to write a review of your stay. It's great to hear that the staff have made your Extended Stay enjoyable. We know that first impressions are very important and we are glad that we have made a good one on you. Thank you again for sharing your experience with us. We look forward to...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Northwest

Address: 5454 Hollister St, Houston, TX 77040-6122
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 4,647 - ₹ 6,675 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Northwest 2.5*
Number of rooms: 85
Reservation Options:
TripAdvisor is proud to partner with Extended Stay, Priceline, Booking.com and Expedia so you can book your Extended Stay America - Houston - Northwest reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Deluxe Houston-Northwest Hotel Houston
Extended Stay Houston
Houston Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel like I did”
 of 5 bubbles TX_Mom123, 30 May 2016 | Read review
“Stay somewhere else.”
  • Carpet stains
  • poor drywall repair
  • Ants on desk
  • No drain catcher
  • under the sink
  • Missing Cover
  • Cracked toliet
  • this is what i got for cooking
 of 5 bubbles Greg_the_Sadtraveler, 7 Mar 2016 | Read review
“I just ask for a quiet room and I always get one!”
 of 5 bubbles 994rebeccaf, 9 Jan 2016 | Read review
“Away from street.”
 of 5 bubbles 409norml, 15 Aug 2015 | Read review
“Rooms across the highway are cleaner and not full of sketchy clientele.”
 of 5 bubbles mollyd981, 27 Apr 2015 | Read review
5 of 5