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Extended Stay America - Houston - Northwest

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Extended Stay America - Houston - Northwest
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53 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Houston - Northwest
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Showing 51: English reviews
College Station
Reviewed 8 October 2013

This hotel is situated just off of Hwy. 290 close to all kinds of restaurants and things to do. The room was a little noisy from the people in the hall but I can't blame the hotel as they have no control over people. Other than that the room is pretty spacious, has a microwave, 4 burner stove, fridge/freezer, DVD...

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Helpful?
1Thank Michael B
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

Michael - I want to thank you for taking the time to post a review of our hotel. I am glad to read that you were pleased with your room and the amenities that our hotel had to offer. While I am sorry that you were disturbed by noise from other guests, I am glad that you enjoyed your stay...

Chandigarh, Chandigarh, India
Reviewed 13 August 2013

The hotel location was very convenient, as it was close to my office. The neat and clean lobby, and rooms also were good. I stayed there for a month, and did not find any problems. Staff members, especially Sal, and Jack were very helpful and cooperative. Only thing that i thought could have been improved was the cleaning of rooms...

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Thank Saumya_03
Reviewed 30 July 2013

We travel approx. 9 months a year. Last summer we arrived and initially everything seemed fine except the A/C was not cooling the room. We called the desk and they told us they didn't have another room but they would send maintenance to fix in the morning. The next day, maintenance comes in and removes the unit and then brings...

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1Thank techiediva
Reviewed 19 June 2013

The apperance on the outside is very different from the inside. The lobby area needs some attention-the carpet needs to be cleaned, it looked very dingy. Air conditioning in this place was almost non existent. It felt warm in this hotel for the most part. The room I asked for was a non-smoking and was put in a smoking room,...

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Thank Txchika00
Brooklyn, New York, United States
Reviewed 25 April 2013

Pros: 1. Location, location, location! Close to shopping, food, and entertainment. Target, Walmart, and a few clothing stores were right across the over pass. Golden Corral was almost directly behind the hotel. There were many other food places there. The zoo, aquarium were about a 15 minute drive away. There was even a movie theater across the overpass. Hotel was...

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Helpful?
2Thank trice7360
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

I appreciate you bringing your experience to our attention. It pleases me to read that you really liked the location of our hotel, especially that it was so close to shopping areas and other establishments. As well, I am glad that my staff was able to assist you and you liked having parking available on-site. Still, I am sorry that...

Eagan, Minnesota
Reviewed 17 April 2013

So I'm not really sure how to rate this, because I really have only one complaint, which for me is a dealbreaker, but for others would be inconsequential or even a plus - smoking rooms only. We booked a room here through priceline (got it for a ridiculously great rate of 25/night before taxes), so we really can't be angry...

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1Thank Jessica F
Manager_11525, General Manager at Extended Stay America - Houston - Northwest, responded to this review

I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that you did not expect to be placed in a smoking room. This hotel is one of a handful within our Company which allows guests to smoke in most of the guest rooms. It seems this was not communicated to...

San Antonio, Texas, USA
Reviewed 26 March 2013

I booked this through hotwire.com, and I was very pleased with how it turned out. Obviously, the price was good. But, I'd have to say I was surprised at how good the property was considering some of the reviews I've read. The room was very clean. There was no noise problem. This area of Houston is just fine (it's mostly...

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Helpful?
Thank Longlostgolfer
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

I appreciate you taking the time to write such a great review of our hotel. It's great to hear that the room was clean and that the kitchen and recliner were great! I am also glad that we were conveniently located for your trip with restaurants and golf courses close by and that the security was visible at night. Thank...

Austin, Texas
Reviewed 23 March 2013

I based my stay on reviews here so I'll share my experience. The price was decent but this is in a rather unpleasant part of town and the accommodations were barely adequate in my opinion. My bathroom had multiple problems, the bedding was bad and there was a pervasive bad smell throughout. I think the extra money for a Candlewood...

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Thank Lmsz
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. I am sorry to hear that your stay didn’t meet your expectations. I am disappointed that our bathrooms had numerous issues, bad bedding and the bad smell. In response to your feedback, I am a meeting with the manager and staff. We will be...

Houston
Reviewed 14 March 2013

I enjoyed my stay. It was clean, quite, and the front desk staff were very nice. My room needed kitchen soaps and shampoo, and the hallways needs the carpet changed. Other than that, I was very happy.

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Thank 1990s
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

Thank you for your great review of our property. I'm glad that the front desk staff was nice and that the hotel and rooms were clean and quiet. I will have the maintenance engineer shampoo the hallways and clean the stairwells. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Naples
Reviewed 4 March 2013

Rhianna, front desk is so cheerful and helpful. Area of city is very nice. Looks like fortune 500 business park that is landscaped. Hungry ? Walk to Taco Bell about 1/2 block. There is a sonic next to Taco Bell if you want to drive. Even Taco Bell and Sonic are upscale and landscaped. The room has a large couch,...

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Helpful?
Thank RichardCorbin C
Saints01Houston, Manager at Extended Stay America - Houston - Northwest, responded to this review

I received a copy of your review, and wanted to thank you for such an outstanding review of our hotel. I'm so pleased to hear that the staff was very cheerful and helpful. I am also glad to hear that you enjoyed our rooms with kitchens and sofas for guest to feel like they are at home!! Thank you again...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms

Additional Information about Extended Stay America - Houston - Northwest

Address: 5454 Hollister St, Houston, TX 77040-6122
Region: United States > Texas > Texas Gulf Coast > Houston
Price Range: ₹ 4,983 - ₹ 12,492 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Houston - Northwest 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Extended Stay Deluxe Houston-Northwest Hotel Houston
Extended Stay Houston
Houston Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Houston - Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go to another hotel like I did”
 of 5 bubbles TX_Mom123, 30 May 2016 | Read review
“Stay somewhere else.”
  • Carpet stains
  • poor drywall repair
  • Ants on desk
  • No drain catcher
  • under the sink
  • Missing Cover
  • Cracked toliet
  • this is what i got for cooking
 of 5 bubbles Greg_the_Sadtraveler, 7 Mar 2016 | Read review
“I just ask for a quiet room and I always get one!”
 of 5 bubbles 994rebeccaf, 9 Jan 2016 | Read review
“Away from street.”
 of 5 bubbles 409norml, 15 Aug 2015 | Read review
“Rooms across the highway are cleaner and not full of sketchy clientele.”
 of 5 bubbles mollyd981, 27 Apr 2015 | Read review
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