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Candlewood Suites Houston Westchase

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59 Reviews from our TripAdvisor Community

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There are newer reviews for Candlewood Suites Houston Westchase
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Showing 57: English reviews
Reviewed 17 May 2016

Signed up for long term stay and very disappointed. 1. tv in workout room was out for at least 5 weeks 2. havoc system did not function properly. 3. guest allowed to stay at hotel and the cats that resided with her had fleas. no action. 4. wireless very intermittent. Several of the visiting staff from other hotels were great...

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Helpful?
Thank Dw M
IHGService, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear Dw M, Thank you for taking the time to leave us with your feedback. I sincerely apologize for any inconvenience you may have experienced due to some aspects of our hotel. Although it is truly regrettable that we did not meet your expectations, I appreciate that you have shared your concerns with us. Rest assured that it is in...

Reviewed 5 May 2016

It was a very nice hotel. My fiance, daughter, and I stayed there for 8 nights and loved it. The rooms were clean, beds were comfy, had a table and full kitchen with everything you need to cook and eat with. I also love that they didn't skimp out on the soaps and shampoo/conditioners...it was the good name brand stuff....

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Thank Joanna V
Austin, Texas
Reviewed 5 April 2016 via mobile

The check in was quite smooth and the check in staff was very accommodating as I had attempted to cancel reservations for staff that we not needed. The room was spacious with a teal accent wall by the bed. The unit had a full size fridge and two burner stovetop for cooking. The bed is foam so it felt soft...

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Helpful?
Thank HalfspeedTravel
IHGService, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear HalfspeedTravel, Thank you for taking the time to leave us with your feedback. It is regrettable that some of our amenities and services did not live up to your expectations. I sincerely apologize if you may have experienced any inconvenience. Rest assured that it is in our continued efforts to maintain and improve our amenities and services in order...

New Orleans, Louisiana
Reviewed 11 February 2016 via mobile

Room 324 was lovely but the bed was SO noisy! You just rolled over and it sounded like the box springs we're going to break, and we are not heavy folks. Time for a new bed support, Candlewood. Otherwise, nice people, soft pillows, and generally nice stay.

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Thank NolaGal_2
Houston, Tx
Reviewed 14 December 2015

Having stayed in a few different Candlwood Suites around the coiuntry, we've usually enjoyed our stays at this brand. While this hotel is a good hotel, it doesn't live up to Candlewood standards. We've stayed there twice now and have not been able to reserve a king bed yet. I don't know if they don't exist here, or they're in...

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Helpful?
Thank elkayandboro
IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear elkayandboro, Thank you for taking the time to write a review of our hotel. All our beds are queen-sized. It is regrettable that this did not work out for you so well. I also apologize if the level of service you have received was sub par. Let me assure your that these concerns will be looked into. I would...

Marina del Rey, California
Reviewed 6 November 2015 via mobile

Clean hotel and comfortable rooms. They even have a reasonably priced lobby store if you need to pick up a late snack or dinner. The only issue here is, nearly all the employees act like their job is a prison sentence. They never say hello or seem to care that your a guest. One gentleman said hello to me. If...

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Helpful?
1Thank Barry P
IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear barry p, Thank you for your feedback and for staying with us. We realize you have many choices when it comes to lodging, and we sincerely appreciate your business with us. I am glad to read your positive feedback on the cleanliness of the property and the comfort of the room received. We are also glad to know of...

Casper, Wyoming
Reviewed 8 October 2015

This was very convenient to site of the seminars I was in Houston to attend. The room was clean and supplied with all of the basic cookware and utensils you may need. The free laundry was awesome, as I was there for two weeks. The only drawback was the distance to any restaurant or supermarket. However, this will not deter...

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Thank Colter K
Tampa, Florida
Reviewed 23 September 2015

It's a typical Candlewood. Rooms were clean. Staff not overly friendly but not rude either. What I hate about Candlewoods are that there always seems to be unsavory characters hanging out. I felt unsafe as a woman traveling alone. Men hanging out in the parking lot, in the bbq area, and in the laundry makes it very uncomfortable to leave...

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Helpful?
Thank MAE1203
IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear MAE1203, Thank you for taking the time to write a review of our hotel. It is disheartening that some aspects of our hotel did not live up to your expectations. Although I would have preferred you had a better stay, your comments are highly appreciated as these will assist us in our continuous efforts to provide excellent accommodations. I...

Houston, Texas, USA
Reviewed 19 September 2015

On the front reception desk there is a small basket token of candies. The “lobby” is so small that it is like a bathroom size. There is a printer with paper and a computer screen right on the other side of the reception desk which the guest can use. There is a big library of DVD (some 200 to 300...

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Helpful?
9Thank baketown89
IHGCare, Guest Relations Manager at Candlewood Suites Houston Westchase, responded to this review

Dear baketown89, Thank you for taking the time to review our property. We work diligently to ensure our facilities and services are superior and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. It is regrettable that you found the hotel at its average best only. Your feedback about the amenities, onsite facilities,...

McKinney, Texas
Reviewed 5 September 2015

The girl working the front desk named Deidre needs to be fired. I arrived at the hotel front desk and nobody was there for at least 5 minutes. I used the desk phone to call for assistance. She had a very nasty attitude. Her entire disposition was just offsetting. Then I had issues with my reservation. Needless to say, I...

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Helpful?
3Thank Yral R
Megan T, General Manager at Candlewood Suites Houston Westchase, responded to this review

Dear Yral R, Thank you so much for taking the time to let us know about your experience. I can assure you that this is not normal for our location, nor is it tolerated. I am sorry that you had this type of service and I appreciate you letting us know so we can handle it accordingly. If you would...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Parking
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Come and experience our new Comforts of Home™ Bedding Collection.Candlewood Suites Houston Westchase Hotel is an all-suites, extended-stay hotel located in the heart of the Houston Westchase Business District. Candlewood Suites Houston Westchase hotel, located just off of Beltway 8, provides easy access to all major Houston freeways. Fully equipped kitchens in every suite make this hotel the perfect option for the extended stay traveler. Oversized executive desks, two phone lines and free high-speed Internet access make Candlewood Suites Houston Westchase hotel the ideal extended stay hotel choice for the corporate traveler. 33% larger than a typical hotel and significantly more affordable than a corporate apartment, Candlewood Suites is the perfect for relocation, project, temporary assignment or training needs. Candlewood Suites Houston Westchase hotel offers both studio and one-bedroom suites. Unlike a corporate apartment, Candlewood Suites does not require a lease or minimum length of stay. Whether traveling to Houston for business or leisure, for one night or several months... Candlewood Suites Houston Westchase is the solution for your temporary housing needs. ... more   less 

Additional Information about Candlewood Suites Houston Westchase

Address: 4033 W Sam Houston Pkwy S, Houston, TX 77042-5099
Region: United States > Texas > Texas Gulf Coast > Houston > Westchase
Price Range: ₹ 4,969 - ₹ 10,619 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Candlewood Suites Houston Westchase 2.5*
Number of rooms: 123
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Also Known As:
Candlewood Suites Houston Westchase Hotel Houston
Candlewood Houston
Houston Candlewood Suites
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Questions & Answers

Here's what travellers have asked, with answers from Candlewood Suites Houston Westchase staff and other travellers.
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New Delhi, India

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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 of 5 bubbles 563dwm, 17 May 2016 | Read review
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 of 5 bubbles 195joannav, 5 May 2016 | Read review
“stay away from the main toll way”
 of 5 bubbles baketown89, 19 Sep 2015 | Read review
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