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All reviews nearby kroger gated area front desk business trip business center small refrigerator quiet hotel clean towels the general manager coffee maker location is great nice stay would stay here again free breakfast lobby
Spent 3 nights and found the room to be acceptable but the bedding in need of an update. Sheets were stiff and pilly from wear. Hallway was dirty with a Q-tip visible (I blame guests more here). Liked the food option but service was slow...More
Response from Julie A, General Manager at Courtyard Houston WestchaseResponded 1 week ago
Thank you for your review and your feedback. I will be sharing your review with our housekeeping and F&B team to make sure these were isolated incidents that do not occur again in the future. Thank you for staying with us, I hope...More
This hotel is a true disappointment!
The hotel room smells funny, and the room has an ironing table, the fire and security alarm looks like it is from the 60s,...
In summary, it is the most disappointing hotel I have stayed at in Houston since...More
Thank Ashraf Z
Response from Julie A, General Manager at Courtyard Houston WestchaseResponded 3 weeks ago
Dear Ashraf Z,
Thank you for your feedback about your stay at the Courtyard. I apologize you were not happy with your stay. We have just completed a full renovation of the hotel which was signed off and approved by the Marriott International renovation team....More
I had some major customer service issues here in the bistro. Please note that it is a very limited bar with very limited skills on working in a bar. This was addressed with the general manager and an offer made to recover guest satisfaction acceptable...More
Response from Julie A, General Manager at Courtyard Houston WestchaseResponded 25 June 2018
Thank you so much for reviewing your stay and for the 4 stars. It was a pleasure getting to know you during your stay and hope you had a safe trip home. I apologize again for the customer service issues you had in...More
At the front desk, Dani was great. The room that I would have liked was not available but I didn't even care. Dani was just so darned pleasant. Location here is great. Everything is close by. I appreciate the gated area all around hotel, for...More
Response from Julie A, General Manager at Courtyard Houston WestchaseResponded 2 June 2018
Thank you for your 4 star review. I am so glad you liked our renovation and the surrounding area had all you needed. Thank you for your review of our Front Desk Agent Dani, I will be sure to share your feedback with...More
Regularly visit here on business. Food & drink limited (small bar & bistro with very limited menu), but this doesn't really matter too much as there is a food mart right next door, and a number of restaurants within easy walking distance. Standard corporate furnishings...More
Response from Julie A, General Manager at Courtyard Houston WestchaseResponded 1 May 2018
Thank you for taking the time to review the hotel on TripAdvisor and for your kind words about our staff. It is comments like this that make all the difference to our team members and keeps them striving for excellence. I will share...More
I think it depends on the the rate you book.sometimes courtyard marriott offers breakfast included, and it's a credit that you have to mention at their bistro restaurant. Pro: made to order, starbucks, nice spinach frittata... More
I think it depends on the the rate you book.sometimes courtyard marriott offers breakfast included, and it's a credit that you have to mention at their bistro restaurant. Pro: made to order, starbucks, nice spinach frittata con:limited choices.
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"Ask to face the pool. It is an internal courtyard so you won't have parking lot noise."