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The location is great. Sadly to say some of the staffs are not well trained. In addition, they were supposed to have pots and dining set in the room. Upon request, they put all kitchen items in a tacky Tupperware and gave it to the...More
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 6 days ago
Thank you for your stay with us. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience and they bring their own personal items....More
I have stayed in three different hotels since being flooded out by Hurricane Harvey back on August 28. My stay at this property far exceeds my stay at either Moody Manor and Quality Inn. I have reviews for those posted. My stay here started with...More
Thank Ask R
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 2 weeks ago
Thank you for recognizing Denise for providing excellent service. We are very proud of him for having a passion to deliver a great experience to our guests. We will acknowledge and thank him personally for doing a great job. Thank you for your business. We look...More
I'm sad to report that since my last review ESA didn't do anything to fix the internet.
I was still at the hotel as my company was having me stay here.
At the time I wrote my first review, I was potentially staying for another...More
Thank Jesse R
Response from 00esa, Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 3 weeks ago
Jesse, we appreciate your business! We know how important it is to stay in touch with your business partners as well as your family and friends. We sincerely apologize for the difficulties you encountered with the internet connectivity in your guest room. We regret we...More
The staff is amazing! The front desk team is top notch! However, the rooms could be a bit cleaner - I only had an issue with the kitchen- it could have been cleaner. Also, all but one washing machine was broken.More
Thank Danielle K
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 14 September 2017
Danielle, thank you for sharing your feedback. It’s a pleasure knowing you loved our service and enjoyed being with us. However, we are sorry for the issues you experienced in your room and regret the same. I have shared your concerns with my housekeeping and...More
Convenient location , nice staff and facilities. They are located right up the street from the galleria along with a lot of restaurants. I am a long term guest here and have never had any issues with the staff etc. definitely would recommend
Thank Bailey G
Response from 00esa, General Manager at Extended Stay America - Houston - Galleria - WestheimerResponded 3 September 2017
Wow - Bailey, thanks for the awesome feedback. We are delighted to know you are enjoying your stay and that our location is perfect for your needs. We appreciate you recommending Extended Stay America and please enjoy the rest of your visit.
US$ 83 - US$ 133 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Number of rooms
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