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Extended Stay America - Houston - Westchase - Westheimer

61 reviews
#320 of 518 Hotels in Houston
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Traveller (13)
Room & Suite (8)
Dining (1)
Overview
  • Excellent40%
  • Very good24%
  • Average8%
  • Poor9%
  • Terrible19%
Travellers talk about
“safe location”(3 reviews)
“full kitchen”(4 reviews)
“a great stay”(2 reviews)
Free Wifi
Free Parking
Pool
Non-Smoking Rooms
Suites
Fitness centre
Kitchenette
2.5 Star Hotel
All hotel details
Offers from Extended Stay America - Houston - Westchase - Westheimer
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (61)Write a Review
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Reviewed 20 November 2016

Don't recommend. Bed was hard. Service was poor. No one at desk 11-7a.m. is ridiculous. Doesn't reply to follow up emails. Floors above were very noisy. Only plus was the location happened to be close to the offices I was visiting.

1  Thank Maria T
Reviewed 17 November 2016 via mobile

Horrible customer service, they will steal your money. had a broken toilet that they didn't fix the entire week I stayed there. Also the hotel doesn't have any sort of maintenance on the weekend, or so I was told. I've been calling them all week...More

Thank Laura S
Response from Manager_11525, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 12 December 2016

Thank you for taking the time to write a review of your stay. The situation you described regarding the toilet issue is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have tried to contact...More

Reviewed 30 October 2016 via mobile

We spent a night here when doing some business in Houston, and the accommodations were exactly what we needed. The staff were helpful, and the building was located near a variety of eating establishments for us to choose from.More

1  Thank Oneofthosetravelers
Response from Manager_11525, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 31 October 2016

We appreciate you taking the time to write a review. I am pleased that our hotel offered the convenience you needed. It is also great to see our staff was helpful during your stay. Thank you again for sharing your experience with us. We would...More

Reviewed 14 September 2016 via mobile

I have stayed here several times, and it's my Preferred ESA when I am in Houston. The rooms are always clean, even the regular Queen not the suites are roomier than alot of the other ESA. This one is convenient too if you wish to...More

1  Thank Vick82
Reviewed 18 June 2016

Room - first the wireless internet is so agonizingly slow, I cannot do any work or even check emails. Repeated speed tests show less than 0.6 mbps of speed on multiple devices. My phone is faster Rooms are a bit noisy and amenities are non-existent....More

1  Thank Joe-Bob-69
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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Hotel Amenities
Free Parking
Laundry Service
Self-Serve Laundry
Dry Cleaning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Details
Price range
US$ 70 - US$ 94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
Details
Price range
US$ 70 - US$ 94 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites, Family Rooms
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Traveller (13)
Room & Suite (8)
Dining (1)
Pool & Beach (1)
Hotel & Grounds (15)
Bathroom (3)
Questions & Answers
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Raymond L
9 June 2015|
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Response from wardsusan |
Yes. It does
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Room Tips
"Not here if you want a good nights rest."
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"I'm senior citizen... The most comfortable BED I've ever slept in. Good support."
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"Great accessibility for all your needs"
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"Just pick another hotel. And if you really have to pick one on the front side away from the building site."
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