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Don't recommend. Bed was hard. Service was poor. No one at desk 11-7a.m. is ridiculous. Doesn't reply to follow up emails. Floors above were very noisy. Only plus was the location happened to be close to the offices I was visiting.
Horrible customer service, they will steal your money. had a broken toilet that they didn't fix the entire week I stayed there. Also the hotel doesn't have any sort of maintenance on the weekend, or so I was told. I've been calling them all week...More
Thank Laura S
Response from Manager_11525, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 12 December 2016
Thank you for taking the time to write a review of your stay. The situation you described regarding the toilet issue is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have tried to contact...More
We spent a night here when doing some business in Houston, and the accommodations were exactly what we needed. The staff were helpful, and the building was located near a variety of eating establishments for us to choose from.More
1 Thank Oneofthosetravelers
Response from Manager_11525, Manager at Extended Stay America - Houston - Westchase - WestheimerResponded 31 October 2016
We appreciate you taking the time to write a review. I am pleased that our hotel offered the convenience you needed. It is also great to see our staff was helpful during your stay. Thank you again for sharing your experience with us. We would...More
I have stayed here several times, and it's my Preferred ESA when I am in Houston. The rooms are always clean, even the regular Queen not the suites are roomier than alot of the other ESA. This one is convenient too if you wish to...More
Room - first the wireless internet is so agonizingly slow, I cannot do any work or even check emails. Repeated speed tests show less than 0.6 mbps of speed on multiple devices. My phone is faster
Rooms are a bit noisy and amenities are non-existent....More