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We stayed in a 2 bedroom, 2 bathroom suite. Our boys 16 & 12 had to share a bed. (Would have been better if there was an option to have 2 single beds) The rooms were well furnished. Kitchen and bathrooms were abut dated, but...More
Response from Adam P, General Manager at Residence Inn Houston by The GalleriaResponded 24 January 2018
Thank you for the kind comments regarding your stay! We're happy to hear that you guys loved the breakfast and how close we are to the Galleria! We hope to see you on your next trip to the Galleria Area!
I like to point out that I am a Marriott Gold Elite rewards member whenever I write Marriott hotel reviews; especially less that stellar reviews. Why? Because they are suppose to treat elite reward members like the cream of the crop. If an individual Marriott...More
Thank Lonnell D
Response from Adam P, General Manager at Residence Inn Houston by The GalleriaResponded 30 December 2017
I am so sorry that you had a bad experience over the phone with one of our associates. I would like to hear about this specific interaction so I can prevent it from happening again. Please contact me directly at the hotel if...More
The hotel is excellent, great location. The staff is awesome from the front desk agent to housekeeping team, really well maintained and clean. This is a great family environment place to stay. Everything was great . I wanted to say thank you to ulises and...More
1 Thank valldelamar
Response from General M, General Manager at Residence Inn Houston by The GalleriaResponded 21 November 2017
Thank you for your great review. We are glad that you enjoyed your stay and the location. We are proud of our staff for taking good care of you. We appreciate your business and look forward to your return.
Jamie A. and the staff at The Residence Inn were life savers this week! Can’t thank them enough for the over the top customer service, helping me out, and doing it all with a smile! Thank you!
This is a great value hotel option relative...More
1 Thank A TripAdvisor Member
Response from General M, General Manager at Residence Inn Houston by The GalleriaResponded 10 November 2017
Thank you for taking the time out of your schedule to review your most recent stay with us. I am thrilled you had such a wonderful time! Thank you for recognizing our great staff. I will be sure to let them know that their hard...More
Property was nice, room was great, and service was outstanding! In particular, I was very impressed with Jamie! She is a cordial, attentive, and very attractive person (inside & out). Her customer service skills are innate, apparent, and will make you feel right at home!...More
1 Thank tsomm216
Response from General M, General Manager at Residence Inn Houston by The GalleriaResponded 6 November 2017
Thank you for staying with us and providing your feedback. We appreciate the great review. Positive feedback empowers us. Our staff takes great pride in what they do and I will share this great feedback with them. We are esteemed you had a pleasant stay....More