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Crowne Plaza Suites Houston - Near Sugar Land

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Traveller (188)
Room & Suite (222)
Dining (43)
Overview
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9090 Southwest Fwy, Houston, TX 77074-1503 See on map
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.5 Star accommodation
Additional information
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Offers from Crowne Plaza Suites Houston - Near Sugar Land
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Rooms
25 Nov26 Nov
|
1 room, 2 adults, 0 children
Standard Room
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Reviews(628)
Traveller rating
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Les W
111
Reviewed 2 weeks ago
We recently stayed for 4 nights along with our daughter and 2 grandsons. The people working there were very friendly, helpful and genuinely happy to greet us. We had breakfast buffet each morning, and had supper a couple times as well. The Food and Beverage manager was a true delight. We watched as he, and his people, moved quickly to fill the desires of all patrons.
Thank Les W
Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 2 weeks ago
Dear Les, Thank you for taking a moment to inform us of your recent visit here to the Crowne Plaza Suites Houston-Near Sugar Land. We were thrilled to hear that you appreciated our friendly staff during your stay, and we can't wait to pass along your comments to the team. During your next trip, we look forward to hosting you and your family again for another excellent service experience, and we wish you safe and happy travels along your way.
Jesse T
San Antonio
125
Reviewed 30 Sep 2018
I have stayed at numerous hotels across the country and this hotel is outdated. The outlets are worn out. The front door you have to slam to shut. Bathroom has mold, peeling paint and bed is dips in the middle. Put pizza boxes by the trash can and they don't take it out. Don't restock the toilet paper. Had to wait till 8pm to get towels to shower because of housekeeping being behind. Order the pizza package with the room and no one knew anything about it or how to do it. It is in a not too good part of town which was my fault for not researching better. Only 2 of the 4 elevators worked and both happen to be on the other side of the hotel.
Thank Jesse T
Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 1 Oct 2018
Dear Jesse, The issues you raise are important to us. Please accept our apologies for any concerns about the age and appearance of our property as well as for any confusion with your reservation. Feedback like yours helps us improve and we'd appreciate the chance to offer you accommodations that are more in line with our expectations.
Phyllis S
156
Reviewed 20 Sep 2018
The check in was very slow. The girl checking us in didn't know what she was doing at all and had to keep going and getting someone to help her. The hotel was very clean and nice. The weekend we were there was very busy and out of 4 elevators only 1 was working so we used the stairs a lot. The pool and workout area were very nice. Good location easy access to the highway. My husband had breakfast and said it was good.
Thank Phyllis S
Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 21 Sep 2018
Dear Phyllis, We appreciate you choosing to stay with us at the Crowne Plaza Suites Houston - Near Sugar Land! It is our goal to provide each guest with clean, comfortable accommodations, and we're happy to hear that you enjoyed the gym and pool area. We apologize for the issues you encountered with check-in and with the elevators. We understand how this can be an inconvenience, and we will use your feedback to continually improve our guest services. It would be wonderful to see you again so we can make sure you enjoy the excellent all-around visit that you deserve.
Candy P
116
Reviewed 21 Jul 2018via mobile
They were doing some remodeling. Staff was great and very accommodating and friendly. Huge beautiful place with great amenities. Breakfast was nice but is a resturant so we had to wait to eat for a table to open up. And there were several groups who i can only assume had more guests than they registered cause some would eat then others would come and take their places at the tables and they would leave basically cutting in line so caused our family and a few others to wait longer. They also got upset when the one waitress busted them and said they needed breakfast vouchers for each person. However one waitress seemed to pretend not noticing they were trying to scam. I would definately stay here again and would definately suggest the hotel get resort like bracelets to put on each registered guest to try eliminating people who try to fraud these types of establishments. The room was clean and awesome. It had a seperate living room. One of the fancier places to stay. Plenty of good parking liked the side gates closed at night for security. Great experience.
Thank Candy P
Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 24 Jul 2018
Thank you very much for choosing to stay with us here at Crowne Plaza Suites Houston - Near Sugar Land. We are happy to have been able to provide you with the full value that you were hoping for, and we appreciate your feedback. We will take your suggestions regarding our breakfast service into consideration, and we apologize if you were inconvenienced at any point. Thank you for sharing your comments, and we hope to be able to serve you again soon!
MebsT
Vancouver, Canada
16163
Reviewed 28 Jun 2018
The comfortable beds, the large rooms, the cleanliness, the staff and the hospitality here are all great. I have always come to this place and never been disappointed. This is a very well run establishment.
Thank MebsT
Response from FrontDesk_GM, General Manager at Crowne Plaza Suites Houston - Near Sugar Land
Responded 29 Jun 2018
How wonderful to hear that Crowne Plaza Suites Houston - Near Sugar Land is your go-to hotel in the area. We're thrilled our clean, spacious rooms provide you the ideal place to relax and that our staff always makes you feel at home. It will be a pleasure hosting you again the next time you're in town.
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About
Description
Welcome to the Crowne Plaza Houston Suites – Near Sugar Land, your best value for luxury suite accommodations. We're located within minutes of Reliant Stadium, Galleria Mall, and other attractions. Less
Hotel class
Contact Information
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Free High Speed Internet (WiFi)
Bar/Lounge
Air Conditioning
Banquet Room
Breakfast Available
Business Centre with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Microwave
Multilingual Staff
Non-Smoking Hotel
Pets Allowed ( Dog / Pet Friendly )
Refrigerator in room
Self-Serve Laundry
Shuttle Bus Service
Wheelchair Access
Beachfront
Breakfast included
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Hotel Style
Best Value
,
Business
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Best Value
,
Business
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
243
Price range
US$ 87 - US$ 184 (Based on Average Rates for a Standard Room)
Also Known As
Crowne Plaza Suites Houston Southwest Hotel Houston
,
Crowne Plaza Houston
,
Houston Crowne Plaza
Location
United States > Texas > Texas Gulf Coast > Houston
Hotel class
Awards & Recognition
Certificate of Excellence
Certificate of Excellence
Contact Information
Hotel Style
Best Value
,
Business
,
Family
Room types
Suites, Non-Smoking Rooms, Family Rooms
Number of rooms
243
Price range
US$ 87 - US$ 184 (Based on Average Rates for a Standard Room)
Also Known As
Crowne Plaza Suites Houston Southwest Hotel Houston
,
Crowne Plaza Houston
,
Houston Crowne Plaza
Location
United States > Texas > Texas Gulf Coast > Houston
Photos
Traveller (188)
Room & Suite (222)
Dining (43)
Pool & Beach (24)
Amenities (45)
Business Centre & Event Rooms (7)
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Questions & Answers
Ask a question
Napo G
16 July 2018|
AnswerShow all 2 answers
Response from donnakL8262HA | Reviewed this property |
Call the hotel, they will answer 24 hrs per day and let you know their policies
0
Votes
miranda_arlett
13 March 2018|
Answer
Response from donnakL8262HA | Reviewed this property |
According to Google maps, , 23 minutes from the downtown aquarium. 15 miles. I don't like to drive in traffic, so would explore a closer option.
0
Votes
Joey V
5 August 2017|
AnswerShow all 8 answers
Response from Mike R | Reviewed this property |
Our room was nonsmoking. Parking is outside but seems secure.
2
Votes
Room Tips
"All rooms are good and no elevator noise from guests as the elevators are around the corner."
Geauxangel
30 Apr 2018
Read review
"We always choose upper rooms, not the ground floor"
donnakL8262HA
24 Feb 2018
Read review
"The rooms in the back of the building don't have the street noise, which goes on all night."
jimbD4123QJ
9 Aug 2017
Read review
"Shower curtain is too small so I was not able to even close it while showering"
HPannek
13 Jun 2017
Read review
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