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Gaylord Texan Resort & Convention Center

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Gaylord Texan Resort & Convention Center
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3,909 Reviews from our TripAdvisor Community

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There are newer reviews for Gaylord Texan Resort & Convention Center
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Showing 3,851: English reviews
Dubbo, Australia
Reviewed 15 April 2015

This was the only Gaylord Hotel we hadn't stayed at; we loved it! This is another vast Gaylord hotel with no expense spared on the design and grounds. The miniature Alamo complete with ravine and water features is a delight. A real Texan theme in this hotel with the long horn cow to the use of stone and timber throughout....

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Helpful?
Thank Bellsie17
Dayton, Ohio
Reviewed 14 April 2015

Huge disappointment. At $300 a night, I was expecting something special-at the very least a knockout room. Room was about the same as what you get at Hampton but twice as expensive. Food was terrible and all the coffee shops close at 8. Better not get thirsty after eight in the evening. I tried to comment to staff, but they...

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3Thank WireMaster
Gaylord T, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review

Dear WireMaster, Thank you for your feedback and I am sorry we have fallen short of providing an experience that exceeds your expectations. I will be passing your comments regarding food quality and the coffee shops on to our Food and Beverage Leadership team for review and corrective action. I also apologize that you had issues with your bathroom and...

Dallas, Texas
Reviewed 13 April 2015

The resort itself was perfectly fine. The room was nice, the restaurants were good, the spa was satisfying. What I am rating is the customer service. The customer service at the Gaylord was HORRENDOUS. I was lied to multiple times and given the run around each and every time I tried to correct the problem. I had to tell my...

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3Thank Alex R
Gaylord T, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review

Dear Alex R, Thank you so much for the feedback and I'm glad you enjoyed the resort itself but disappointed to read your comments regarding customer service. I would love to hear some additional details regarding your stay and to look into the items you mentioned. I have sent you a personal message with my contact details and hope to...

Reviewed 13 April 2015 via mobile

I expected more. What kind of room do you get for >$300 a night? A warm one. With a thermostat that beeps randomly throughout the night. No dresser just a TV console with one drawer,which was odd. A nice closet with a few hangers. A heavy duvet with a single sheet under it which it ok cause you are going...

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1Thank JBEngland11
Gaylord T, Customer Cares Specialist at Gaylord Texan Resort & Convention Center, responded to this review

Dear JBEngland11, Thank you for taking the time to provide us with feedback regarding your recent stay. Our goal at The Gaylord Texan is to help create truly wonderful experiences and I am so sorry we fell short during your visit. I'd love to get some additional details from your stay so when you get a moment, please email me...

San Antonio, Texas
Reviewed 12 April 2015

Conference food was excellent. Several great restaurants for evening get togethers. A great sandwich place to pick up something to eat in the room when necessary. I don't hit the bar scene anymore but I only heard good things about the nightclub onsite. Rooms are beautiful and the beds are very comfortable. Really nice sheets! A pleasure to walk through...

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1Thank kaysong70
Los Alamos
Reviewed 10 April 2015 via mobile

My husband, the Cowboys fan, really wanted to swing by and since it was raining like crazy, why not? We did valet parking (a twenty dollar experience!) and headed in to find the famed sports bar with its massive TV screen. It was a disappointment. While there is a giant theater type screen, reminded me of Vegas, the layout of...

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Helpful?
Thank RestlessCindi
Gaylord T, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review

Dear Restless Cindi, Thank you so much for your feedback and I apologize we have fallen short of exceeding your expectations. Being the official hotel of the Dallas Cowboys I am glad you and your husband were able to make a short visit and check out Texan Station. I am happy that you found your server to be great but...

wisconsin
Reviewed 10 April 2015

HUGE resort with interesting center area. Never need to leave the resort which could be a negative or positive. Here for a conference for which, as a solo traveler, was perfect. Variety of restaurants all within the resort area was a plus. Upgraded to a larger room, no balcony. Nice bed, average "Marriott" quality. Great room service and had a...

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1Thank skibyrd
Cherry Hill, New Jersey
Reviewed 9 April 2015

Something for everyone. You literally dont have to leave the resort. There are places to eat and swimming pools and during xmas the ice sculptures (pricey, and it may be too cold for kids under 4) nice club and hangout for just couples too. We loved it. Holidays are better.

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1Thank Lynda C
Anchorage, Alaska
Reviewed 8 April 2015

I love looking for local flavor everywhere I travel. It's easier to find in some places than others. The sprawling expanse of Gaylord Texan campus and the many shops, restaurants, and cavernous lobbies epitomizes everything "Texas." It's like any other shell of a resort and convention center, but with taxidermy on the walls and awkward bull/cowboy boot/rope design on the...

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2Thank Latanya O
Gaylord T, Customer Care Specialist at Gaylord Texan Resort & Convention Center, responded to this review

Dear Latanya O, Thank you so much for taking the time to provide us with feedback regarding your recent stay. I am glad to hear that you found "local flavor" throughout our resort as we definitely want to come across as truly texan. I am also thrilled to hear that you loved Old Hickory Wine Bar. I know their entire...

Reviewed 7 April 2015

The stay was great. Staff was attentive and quick with our requests. We had an unpleasant experience however: while taking a shower, my guest had a small roach drop on her in the shower. It washed down the drain but suffice it to say, it was unnerving. Other than that, it was a great stay. Great pool area with an...

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3Thank MsToni712

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
You'll arrive through a ranch-style archway surrounded by rolling pastureland. Along the way, rugged canyon walls rise steadily to frame your first glimpse of the breathtaking new Gaylord. Sitting high on a bluff overlooking the glistening waters of Lake Grapevine, just eight minutes from D/FW International Airport, this awe-inspiring resort welcomes you to an authentic Texas experience. From the colorful Riverwalk and wide-open Texas Hill Country to the aura of Southwest-style architecture and the majestic Rio-Grande, its all here under our signature glass dome. Here, we offer state-of-the-art convention and meeting facilities, endless entertainment, World-class spa & fitness center, lavish guest rooms and our tradition of unsurpassed hospitality. Everything in on place ­ so you can have it all. ... more   less 

Additional Information about Gaylord Texan Resort & Convention Center

Address: 1501 Gaylord Trail, Grapevine, TX 76051-1945
Region: United States > Texas > Grapevine
Price Range: ₹ 14,841 - ₹ 24,350 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gaylord Texan Resort & Convention Center 4*
Number of rooms: 1511
Reservation Options:
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Also Known As:
Gaylord Texan Resort And Convention Center
Gaylord Texan Hotel Grapevine
Gaylord Texas Resort
Gaylord Texas Hotel
The Gaylord Texan
Gaylord Texan Grapevine
Gaylord Texan Resort Convention Center
Gaylord Grapevine
Hotel Style:
#5 Business Hotel in Grapevine
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Questions & Answers

Here's what travellers have asked, with answers from Gaylord Texan Resort & Convention Center staff and other travellers.
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Questions? Get answers from Gaylord Texan Resort & Convention Center staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Atrium View is quieter”
TheHuntress_13, 27 Apr 2017 | Read review
“request atrium view, all have balconies”
lemullinax, 24 Apr 2017 | Read review
“If possible, avoid a room facing the atrium, especially by the lobby side”
nhes, 23 Apr 2017 | Read review
“Get an atrium view! It's worth it.”
, 14 Apr 2017 | Read review
“Try to get a room overlooking the atrium. Better view than parking lot.”
Sunshine033, 6 Apr 2017 | Read review
5 of 5