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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
My wife and I booked a suite for 3 nights over Memorial day weekend. The hotel is relatively modern and in good condition. Breakfast is nice and the staff was always pleasant and as accommodating as possible. With that said, it seems that understaffing or...More
1 Thank Matthew G
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites GrahamResponded 2 weeks ago
Hi Matthew G,
Thank you for your stay and for posting a candid feedback from your recent stay with us. It is great to know that you were able to appreciate the condition of the property, staff, and breakfast. However, I was concerned to see...More
Staff, cleanliness, spacious!! Everything was A++! I was checked in by Kaitlin at the front desk, very welcoming and knowledgeable if area. She alone meets IHG customer service standards! The room us spacious and clean! Beds are comfortable. Everything I would expect from IHG! Thanks...More
WiFi did not work regardless of many calls to Lobby. The TV had one channel. The toilet didn't flush. None of the water fountains in the hotel worked. OMG...what a mess. The clerk was very nice, but clueless about wifi. My husband had to teach...More
Thank Bonnie M
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites GrahamResponded 3 weeks ago
Dear Bonnie M,
Thank you for staying with us and for bringing your concern to our attention. I’m very sorry to hear about your experience on your recent stay, particularly with the issues you experienced in the room you received and the internet service. I...More
This is a clean hotel with very kind staff. They were so accommodating about changing rooms when my tv didn't work, helping me fix a tangled necklace, and with the breakfast. They all made what could have felt like a forgettable, sterile experience feel homey...More
We were double charged for our room. Check in takes forever. When we told them we had been over charged they said we would get our money back in 3 days, and it was a problem with their bank. Finally had to get my bank...More
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites GrahamResponded 14 May 2017
Thank you for choosing us for your travel needs whenever you're in the area and letting us know about your concern. I'm very sorry to learn that you weren't able to check in with ease and about the mix-up with the charges in...More
US$ 77 - US$ 123 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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