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Holiday Inn Garland

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Traveller (25)
Room & Suite (24)
Dining (3)
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Overview
  • Excellent42%
  • Very good31%
  • Average14%
  • Poor5%
  • Terrible8%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Additional information
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Rooms
3 Jun4 Jun
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (145)
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All reviewsindoor poolbreakfast buffetfront desk staffnice hotelnice holidaybusiness travelvery comfortable stayrooms are cleanconvenient locationdallas areabed was comfortableinnspillowscompetitiondryersinktx
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31 - 35 of 142 reviews
Reviewed 21 July 2016

The service was so very poor. The Wait Staff, especially Lenore was wonderful,. Maids were so very helpful and friendly we never had a complaint about the Housekeeping Staff. Management was terrible. We were charged a 100.00 food charge and we waited at the front...More

Thank Carla J A
Response from Bret U, General Manager at Holiday Inn GarlandResponded 3 August 2016

Dear Carla J A, Thank you for your comments regarding your recent stay at the Holiday Inn Garland North and we appreciate you taking the time to share your experience. We want to apologize to you regarding the food charge that was charged to the...More

Reviewed 20 July 2016 via mobile

Front desk was friendly. My room wasn't very cool so I turned it down and went to dinner, no more cooling upon returning. Cool is important in Texas in July! Front desk gentleman came up to check and messed with it asking me to wait...More

Thank BeachbumAggie
Response from Bret U, General Manager at Holiday Inn GarlandResponded 3 August 2016

Dear BeachbumAggie, Thank you for your comments regarding your recent stay at the Holiday Inn Garland. We appreciate your feedback and will use to continuously improve our service levels. We want to apologize to you for the air conditioning and room changes that you experienced....More

Reviewed 30 June 2016

My room was on the top floor and very quiet. The staff are extremely nice. Beds are comfortable and the room was great (water pressure in bathroom could be stronger) The breakfast was very tasty and the waitresses are pleasant.More

Thank Stacey S
Response from Bret U, General Manager at Holiday Inn GarlandResponded 8 July 2016

Dear Stacy D, Thank you for your comments regarding your recent stay at the Holiday Inn Garland. Thank you for the great review of the hotel, staff and breakfast! We were pleased that you enjoyed your stay and we look forward to your return should...More

Reviewed 31 May 2016

Inside pool that is really nice, close to lots of places to eat, shop and near water park. They have the best cookies at night. Staff is great. Rooms are really nice and quiet. Got d parking and safe.More

Thank kaycjackson
Response from Bret U, General Manager at Holiday Inn GarlandResponded 2 June 2016

Dear kaycjackson, Thank you for the great score and comments about the hotel and staff! I am delighted to see that the hotel exceeded your expectations and I look forward to having you stay with us again when travel brings you back to the Garland...More

Reviewed 18 May 2016 via mobile

I have stayed at this hotel for a couple of nights, every other week, for the past 4 yrs and the maintenance and housekeeping has steadily declined in quality since I began staying here. The internet used to be fairly fast, but has now slowed...More

1  Thank Wmrdr
Response from Bret U, General Manager at Holiday Inn GarlandResponded 20 May 2016

Good day Wmrdr, Thank you for your honest comments regarding your recent stay and thank you for being an IHG Rewards member. I would like to personally apologize for the front office agent checking you in to the wrong end of the hallway. I will...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Shuttle Bus Service
Dry Cleaning
Room amenities
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$ 87 - US$ 128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 87 - US$ 128 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (25)
Room & Suite (24)
Dining (3)
Pool & Beach (3)
Business Centre & Event Rooms (1)
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Room Tips
"Go somewhere else.."
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"Get a room above the 3rd floor, the view of the city at night is amazing!"
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"Top floor is quiet."
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"rooms on the north side of the hotel are quieter"
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