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The San Luis Resort

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Traveller (879)
Room & Suite (382)
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Overview
  • Excellent60%
  • Very good17%
  • Average10%
  • Poor7%
  • Terrible6%
Travellers talk about
“club level”(32 reviews)
“john paul”(26 reviews)
“swim up bar”(193 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
4 Star Hotel
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Offers from The San Luis Resort
Offers & Announcements: Getaway to Galveston!
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Offers from The San Luis Resort
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (2,655)
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2,644 results
Traveller rating
1,539
457
292
185
171
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1,539
457
292
185
171
Show reviews that mention
All reviewsclub leveljohn paulswim up barpool areagreat resortpool staffvalet parkingthe entire stafffire pitgreat poolrainforest cafespring breakconvention centergulf of mexicoocean viewmoody gardenssteakhouse
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461 - 465 of 2,644 reviews
Reviewed 6 September 2017

We visited the San Luis recently for a little holiday retreat. For a few of us, it was our first visit. For others, they were familiar with the property from prior visits. We had a fantastic time. There were activities for the kids as well...More

Thank SDoggette
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 8 September 2017

First, thank you for taking the time to express your thoughts and comments regarding your first experience at the San Luis Resort. We welcome and appreciate feedback from all of our guest to the resort. It appears that you enjoyed world class hospitality, great good,...More

Reviewed 5 September 2017

I stayed at this resort for 1 week after Harvey (most stores of Galveston where closed) and during that time I had no need to go outside since everything was covered nice and comfy rooms, pool with a slide and a bar, restaurants, movies, ice...More

Review collected in partnership with this hotel
Thank GabrielaJGR
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 7 September 2017

First, thank you for taking the time to share your thoughts and comments. Second we are always happy when we learn that we have met and covered all of your needs and expectations. Comfort with its related amenities, by the way is our primary mission...More

Reviewed 5 September 2017 via mobile

I was treated very well yesterday and today. As well. Staff was courteous and as helpful as possible, even with so many guest as there were last night. We had a great pool helper, Carlos Martinez, who was super sweet to me as well as...More

Thank fancy17
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 7 September 2017

First, thank you for taking the time to share your thoughts and feedback. Also, it was a pleasure to have you and your two year old as our guest. As you can see, we do our best to provide the best comfort and hospitality in...More

Reviewed 5 September 2017

14th floor had an amazing view and amazing amenities! I love the in room Keurig, Molton Brown toiletries, and great pianist in the bar. The only reason the I hesitate to give a 5 is the strict checkout time and extra charge for even 1...More

Review collected in partnership with this hotel
Thank Honey B
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 7 September 2017

Dear Honey B. Thank you so very much for staying with us and posting a great review. We will in the future take your feedback regarding our late check policy into consideration, possibly review how we can be more accommodating based of the occupancy and...More

Reviewed 4 September 2017 via mobile

Labor Day weekend stay booked on points. Felt punished, had to wait until 3 pm for our room when hotel was at half capacity due to Harvey. Front desk girl was smug and unhelpful as if "policy is policy" check in time is at 4pm....More

1  Thank LCN1873
Response from PCarte, Guest Relations Manager at The San Luis ResortResponded 7 September 2017

Dear LCN1873, First and foremost, Thank you for staying with us and for sharing your feedback. I apologize for the inconsistency in service and conveniences within your accommodations. We will take every concern mentioned seriously. We would appreciate an opportunity to restore your faith in...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Restaurant
Fitness Centre with Gym / Workout Room
Beachfront
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Spa
Hotel Amenities
Room Service
Business Centre with Internet Access
Free Parking
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Heated pool
Outdoor pool
Details
Price range
US$ 201 - US$ 432 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Galveston
#2 On the Beach Hotel in Galveston
#2 Top resorts Hotel in Galveston
#3 Luxury Hotel in Galveston
#4 Business Hotel in Galveston
#6 Romantic Hotel in Galveston
#9 Family Hotel in Galveston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 201 - US$ 432 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#2 Spa Hotel in Galveston
#2 On the Beach Hotel in Galveston
#2 Top resorts Hotel in Galveston
#3 Luxury Hotel in Galveston
#4 Business Hotel in Galveston
#6 Romantic Hotel in Galveston
#9 Family Hotel in Galveston
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (879)
Room & Suite (382)
Pool & Beach (172)
Dining (70)
Amenities (64)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
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cengizbal
3 April 2018|
Answer
Response from Bruce M |
They have sunbeds at N/C and there is some shade if you can get there early. Umbrellas I don't believe they provide. They do have cabanas you can rent for the day, not sure of the charge
1
Vote
Steven H
3 April 2018|
Answer
Response from alcS5877UW | Reviewed this property |
Don’t think you can or should turn it down, and it’s supposed to be hot and feel like a Jacuzzi, but if it is literally hotter than it should be, I’m sure management would check into it and make any necessary adjustments.
0
Votes
Lacey H
16 March 2018|
Answer
Response from PCarte | Property representative |
Thank you for being so loyal to The San Luis /Landry’s over the years. We hope to continue serving you and your family well to maintain our awesome relationships.!!! Looking forward to many more years to come. Philett Carter
0
Votes
Room Tips
"Loved the club 10 robes 😍"
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"I think a microwave and frig. would be nice."
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"The only thing I would change is to put a refrigerator in the rooms. I look for thisa when booking my rooms."
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"Bathroom, beds and pillows are all of great quality. The bathtub has a retrofitted glass door. While..."
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