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Hilton Galveston Island Resort

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Hilton Galveston Island Resort
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1,889 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Galveston Island Resort
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Showing 1,858: English reviews
Brownsville, Texas
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 April 2016

We stayed here on 4/9/16--Staff was very friendly and accommodating, close to Pleasure pier and many restaurants within walking distance. Room was large with large picture window. Very clean, free parking for our cruise and they drove is to the pier and picked us up after the cruise to take us back to parking.

Helpful?
Thank Susan B
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Location of our property is very important to guests staying on Galveston Island. Thank you for pointing that out in your review. I'm happy your accommodations were satisfactory. Thanks again for staying, Mike Pistone General Manager More 

San Antonio
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 April 2016

Bellman are the best employees of this Hotel. The front desk gives the impression that they are there to minimally perform their task of checking you in and out. Not very friendly. The only conversation I had was with the Bellman when I checked in, during my stay, and when I was leaving. The front desk did the minimum. This... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank B L
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your feedback. I will address our Front Desk perception of not being friendly with my Front Office Manager and Rooms Manager. Sorry for and inconvenience caused. Mike Pistone General Manager More 

okahoma city
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 April 2016 via mobile

I am a gold member and checked in on Friday. I had three rooms for family. The room for the bride and groom was dirty. The bathroom had been used and was not flushed. It had feces in it. The TV was on and someone had been laying on the bed. We got to our room and the glasses were... More 

Helpful?
1 Thank educatorokc
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you for your feedback of a disappointing stay. I assure you I will get to the bottom of this and find out who "dropped the ball" so to speak. This isn't our norm as you can see from other reviews and our AAA Four Diamond rating. We cannot afford this type of review and strive to take all complaints... More 

Plano, Texas
Level Contributor
5 reviews
Reviewed 17 April 2016 via mobile

The service was great. Nancy served us breakfast both days. She was friendly and always smiling. The breakfast was good. Ordered off the menu instead of the buffet. The crab omelet was delicious. The pool area is really nice. The staff at the pool were polite and nice. Our room faced the ocean. If not for the cloudy weather, our... More 

Helpful?
Thank Shell42264
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Nancy is great as is reflected by similar reviews. I appreciate you taking the time to share your comments of your experience here. Please come and see us again and have a wonderful day! Mike Pistone General Manager More 

Houston, Texas
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 April 2016

Charles Dean is phenomenal at his job, wish could remember everybody's name, so many helpful and friendly staff, a special shout out to all the managers and those awesome housekeeping gals...I stay more than I should throughout the year, I always receive exceptional service, even though this was quick stay, still a joy

Helpful?
Thank Riveroaks36
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thank you for taking a moment to recognize all of our associates. We take every review seriously whether good or bad so your opinion counts! Charles has been with the company just a short period of time but this is the type of individual we strive to employee. Service is our livelihood. Thank you again, Mike Pistone General Manager More 

Level Contributor
3 reviews
Reviewed 15 April 2016 via mobile

My wife and I were here for our daughter's state competition so we decided to have breakfast while she was competing. When we sat down, Nancy Wilson made us feel we were at her house and she was serving breakfast. Nancy was so cordial and sweet and was always checking on us for anything we may have needed. It totally... More 

Helpful?
Thank Benny A
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

Thanks for sharing your experience with us and Nancy's WOW to you and your family. This is what it is all about. Our home is your home! Genuine care and comfort is our motto so I'm happy to hear we delivered! Mike Pistone General Manager More 

1 review
Reviewed 15 April 2016 via mobile

I came for a conference at a neighboring hotel. I just happened to visit next door n have a breakfast . Although I was not a registered guest. They took great care of me. Waitress , Nancy Wilson was awesome . It was worth every penny.

Helpful?
Thank HOSANerd
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

I'm glad you stopped in to visit our Palm Court Restaurant for breakfast. I'm equally please that you took the time to share your comments. Next trip to Galveston please stay with us and experience the FULL SERVICE standards of the entire property. Mike Pistone General Manager More 

Murfreesboro, United States
1 review
Reviewed 15 April 2016

The hotel was the choice of the company for our annual conference. This was an excellent choice and I will stay there again when I next visit Galveston. The staff was wonderful. The rooms were very nice and comfortable. I would recommend this hotel to everyone.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Ruth G
Mike P, General Manager at Hilton Galveston Island Resort, responded to this review

They say "Word of Mouth" is the best advertisement a hotel can receive. Thank you for your review and the testimonial that you will be back! I'm also glad your company chose us as well!! Mike Pistone General Manager More 

Katy, Texas
1 review
Reviewed 15 April 2016 via mobile

My family and I came here for a little family get away. From the time we arrived until we drove away everyone was wonderful! We at lunch in the palm court and my daughter started to get fussy. Kassie the supervisor brought a little toy over to keep her occupied while I finished my meal. Charlotte was my server and... More 

Helpful?
Thank Sara F
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

We apologize for the late communication as we wanted to thank you for your business. I will definitely speak to the F&B Director and let her know about Charlotte and how awesome she was as your server. Thank you once again for youe business. More 

San Antonio, Texas
1 review
Reviewed 14 April 2016

The hotel is convenient for attending a conference but the first floor is terribly loud with laundry carts and guests walking to the elevators which ding when the elevator arrives. The night before the last day of our conference, the Hilton staff had hired painters to clear coat the elevator doors on the first floor. The painters had gas mask... More 

Helpful?
Thank 2016ConferenceTravel
kristin s, Public Relations Manager at Hilton Galveston Island Resort, responded to this review

We apologize for the late communication as we wanted to reach out to you and apologize for your stay at the Galveston Island Hilton. All of theses items we can control and should have and for that we apologize. I will be bringing these items to the attention of the Rooms Director so we can address, fix, and retrain staff... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Unwind at Hilton Galveston Island Resort and enjoy a premier oceanfront location overlooking the Gulf of Mexico. Situated on the historic Seawall Boulevard at the 32-acre San Luis Resort, this Galveston hotel is within close walking distance of the beach, fishing piers, shopping and restaurants. Relax in a cozy guest room with elegant, ocean-inspired decor and marvel at breathtaking sea views form a private balcony, or choose a suite with separate living space. ... more   less 

Additional Information about Hilton Galveston Island Resort

Address: 5400 Seawall Boulevard, Galveston, Galveston Island, TX 77551-5874
Region: United States > Texas > Texas Gulf Coast > Galveston Island > Galveston
Price Range: ₹ 6,306 - ₹ 25,773 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Galveston Island Resort 3.5*
Number of rooms: 240
Reservation Options:
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Also Known As:
Hilton Galveston Island Hotel Galveston
Galveston Hilton
Hotel Style:
#4 On the Beach Hotel in Galveston
#4 Top resorts Hotel in Galveston
#4 Spa Hotel in Galveston
#5 Business Hotel in Galveston
#10 Romantic Hotel in Galveston
#12 Family Hotel in Galveston
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Galveston Island Resort staff and other travellers.
22 questions
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Questions? Get answers from Hilton Galveston Island Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Good Customer service, Nice views, good price”
 of 5 bubbles konniel561, 30 Nov 2016 | Read review
“tower rooms are nice a quiet with a spectacular view”
 of 5 bubbles brianwilliams347, 29 Nov 2016 | Read review
“Ask for a room, with a balcony overlooking the pool on 2nd floor or higher. Great view of the Gulf of Mexico!”
 of 5 bubbles retiredot, 28 Nov 2016 | Read review
“Balcony with Gulf View is the best value.”
 of 5 bubbles 298billn, 27 Nov 2016 | Read review
“If staying in a balcony room, request an East view.”
 of 5 bubbles marycathyjoneslmp, 22 Nov 2016 | Read review
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